Performance

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This page provides:

• information on the service level targets used for performance monthly reports
• links to on-line statistics
  
• links to the monthly performance reports
  
• EGI OLA SLA framework overview

• Definition of Availability and Reliability and related computation algorithm (paper)
• Procedure for oversight of availability and reliability performance

Resource Centre performance

On-line Statistics (Operations Portal - certificate required)	Monthly Reports	Service Level Targets	OLA
Ava/Rel on-line statistics	RC Ava/Rel monthly reports	levels and targets	RC OLA

• Underperforming sites and suspensions
• Profile for A/R Computations: ROC_CRITICAL

Resource infrastructure Provider performance

On-line Statistics (Operations Portal - certificate required)	Monthly Reports	Service Level Targets	OLA
Ava/Rel on-line statistics (only Top level bdii)	NGI Ava/Rel	levels and targets	RP OLA
ROD Performance index: https://operations-portal.egi.eu/rodDashboard/ngi/NGI_CODE/tab/metrics/filter/operators/page/metrics where NGI_CODE is the name of NGI in GOC DB, example for NGI_FRANCE: https://operations-portal.egi.eu/rodDashboard/ngi/NGI_FRANCE/tab/metrics/filter/operators/page/metrics	ROD Performance index

• List of NGIs' authoritative Top-BDIIs (used for Top-Bdii Ava/Rel computation) GOC DB service group
  
• List of NGI's authoritative SAM's:  GOC DB service group
• List of NGI's authoritative Argus'es:  GOC DB service group
• List of NGI services registered in GOCDB  (used for NGI/EIRO Ava/Rel computation)
• Profile for A/R Computations:ROC

EGI.eu Core services performance

On-line Statistics (Operations Portal - certificate required)	Monthly Reports	Service Level Targets	OLA/SLA
under development	QoS reports	levels and targets	EGI.eu OLA
		levels and targets	EGI.eu Federated Operations SLA

• Support priority definition
• List of EGI.eu core services
• Profile for A/R Computations:OPS_MONITOR_CRITICAL
• EGI.eu Operation Level Agreement template
• EGI.eu Operation Level Agreements report templates

Technology Providers performance

Monthly Reports	Service Level Targets	OLA/SLA
under development	levels and targets	TP SLA

• Technology Provider Service Level Agreement template

Other performance statistics (non production)

• VO services performance on-line statistics
  
• Cloud services performance on-line statistics

EGI OLA SLA framework

1. Resource Center (RC) OLA - defines the minimum set of operational services and the respective quality parameters that a Resource Centre is required to provide in EGI.
2. Resource infrastructure Provider (RP) OLA - defines the minimum set of operational services and the respective quality parameters that an EGI Resource infrastructure Provider is required to provide.
3. EGI.eu OLA - define conditions under which EGI Core services are offered to EGI.eu by its the partners.
4. EGI.eu SLA - define conditions under which EGI Core services are offered to NGIs by EGI.eu
   
5. Technology Provider (TP) SLA - defines conditions under which middleware support is provided to the EGI community
   
6. User SLA