Difference between revisions of "Operations Procedures"

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[https://wiki.egi.eu/wiki/EGI_CSIRT:Policies#EGI_Operational_Security_Procedures More information]
 
[https://wiki.egi.eu/wiki/EGI_CSIRT:Policies#EGI_Operational_Security_Procedures More information]
  
= EGI Policies and Procedures =
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= EGI Policies and Procedures =
See all [http://www.egi.eu/policy/policies_procedures.html EGI policies and procedures]
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See all [https://wiki.egi.eu/wiki/SPG:Documents EGI policies and procedures]
  
 
= Contacts =
 
= Contacts =

Revision as of 09:59, 7 September 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home Manuals Procedures Training Other Contact For: VO managers Administrators

Operations

EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.

Number Status Area Relevant to Title Comment
PROC 01 approved, October 26 2010 Ticket Management Resource Centre Administrators, Operations Centres, COD COD Escalation Procedure Operations ticket escation
PROC 02 approved, August 17 2010 Operations Centre Management Operations Centres, COD Operations Centre Creation Step-by-step instructions on how to create a new Operations Centre
PROC 03 approved, October 26 2010 Operations Centre Management Operations Centres, COD Operations Centre decommissioning Step-by-step instructions on how to decommission an Operations Centre
PROC 04 approved, August 17 2010 Availability and Monitoring Resource Centre Administrators, Operations Centres, COD Quality verification of monthly availability and reliability statistcs Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS
PROC 05 approved, August 17 2010 Availability and Monitoring Operations Centres, COD Validation of a Operations Centre Nagios This procedure is part of the Operations Centre creation procedure.
PROC 06 approved, Nov 23 2010 Availability and Monitoring Operations Centres, COD Setting a Nagios test status to OPERATIONS A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs.
PROC 07 approved, Mar 28 2011 Availability and Monitoring Resource Centre Administrators, Operations Centres, COD Adding new probes to SAM Addition of new OPS Nagios probes to the SAM release.
PROC 08 approved, Mar 28 2011 Availability and Monitoring Resource Centre Administrators, Operations Centres, COD Management of the EGI OPS Availability and Reliability Profile Request of a OPS EGI Availability and Reliability profile. A change in the profile is needed every time a new Nagios test needs to be added/removed to/from the profile, in order to have its results included/removed in/from Availability and Reliability monthly statistics.
PROC 09 approved May 17 2011 Resource Centre Management Resource Centre Administrator, Operations Centres Resource Centre Registration and Certification Procedure Registration of a new Resource Centre in the GOCDB
PROC 10 approved, Oct 17 2011 Availability and Monitoring Resource Centre Administrators, Operations Centres Recomputation of monitoring results and availability statistics Notification of problems with the monitoring results gathered by SAM and to request a recomputation of results and the related availability and reliability statistics
PROC 11 approved, Feb 28 2012 Resource Centre Management Resource Centre Administrator, Operations Centres Resource Centre Decommissioning Procedure Decommissioning of a Resource Centre before it is turned into CLOSED in GOCDB
PROC 12 approved, Feb 28 2012 Resource Centre Management Resource Centre Administrator, Operations Centres Production Service Decommissioning Procedure Decommissioning of a EGI production service
PROC 13 approved, Jul 17 2012 VO Management VO Managers, Operations Manager Vo Deregistration Procedure Decommissioning of a Virtual Organization supported by the European Grid Infrastructure

Security

Number Status Area Relevant to Title Comment
SEC 01 approved, July 2010 (MS405) Security Resource Centres, EGI CSIRT EGI Security Incident Handling The "Security Incident Handling Procedure" define site and incident coordinator responsibilities when handling Grid-related security incident. ALL EGI sites are required to follow this procedure to report and handle Grid-related security incident.
SEC 02 approved, July 2010 (MS405) Security Resource Centres, Risk Assessment Team, Technology Providers, SVG EGI Vulnerability issue handling process The process used to report and resolve Grid Software vulnerabilities in the EGI Inspire project.
SEC 03 approved, March 15 2011 Security Resource Centres, Operations Centres, EGI-CSIRT, SVG Critical Vulnerability Operational Procedure After a problem has been assessed as critical, and a solution is available, then sites are required to take action. This document primarily defines the procedure from this time, where sites are asked to take action, and what steps are taken if they do not respond or do not take action. If a site fails to take action, this may lead to site suspension.

More information

EGI Policies and Procedures

See all EGI policies and procedures

Contacts

If you wish to report problems with this page, or want to suggest additions and improvements please contact:

operational-documentation-manuals[at]mailman.egi.eu