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Difference between revisions of "Operations Procedures"
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| Line 21: | Line 21: | ||
| Ticket Management | | Ticket Management | ||
| Resource Centre Administrators, Operations Centres, COD | | Resource Centre Administrators, Operations Centres, COD | ||
| ''approved'', | | ''approved'', last update 30.09.2011 | ||
|- | |- | ||
| [[PROC02|PROC 02]] | | [[PROC02|PROC 02]] | ||
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| Operations Centre Management | | Operations Centre Management | ||
| Operations Centres, COD | | Operations Centres, COD | ||
| ''approved'', | | ''approved'', last update 15.11.2011 | ||
|- | |- | ||
| [[PROC03|PROC 03]] | | [[PROC03|PROC 03]] | ||
| Line 35: | Line 35: | ||
| Operations Centre Management | | Operations Centre Management | ||
| Operations Centres, COD | | Operations Centres, COD | ||
| ''approved'', | | ''approved'', last update 22.10.2010 | ||
|- | |- | ||
| [[Availability and reliability monthly statistics#Process_for_quality_verification|PROC 04]] | | [[Availability and reliability monthly statistics#Process_for_quality_verification|PROC 04]] | ||
| Line 42: | Line 42: | ||
| Availability and Monitoring | | Availability and Monitoring | ||
| Resource Centre Administrators, Operations Centres, COD | | Resource Centre Administrators, Operations Centres, COD | ||
| ''approved'', | | ''approved'', last update 30.10.2012 | ||
|- | |- | ||
| [[PROC05|PROC 05]] | | [[PROC05|PROC 05]] | ||
| Line 49: | Line 49: | ||
| Availability and Monitoring | | Availability and Monitoring | ||
| Operations Centres, COD | | Operations Centres, COD | ||
| ''approved'', | | ''approved'', last update 19.01.2012 | ||
|- | |- | ||
| [[PROC06|PROC 06]] | | [[PROC06|PROC 06]] | ||
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| Availability and Monitoring | | Availability and Monitoring | ||
| Operations Centres, COD | | Operations Centres, COD | ||
| ''approved'', | | ''approved'', last update 23.11.2010 | ||
|- | |- | ||
| [[PROC07|PROC 07]] <!-- Procedure number --> | | [[PROC07|PROC 07]] <!-- Procedure number --> | ||
| Line 63: | Line 63: | ||
| Availability and Monitoring <!-- Area --> | | Availability and Monitoring <!-- Area --> | ||
| Resource Centre Administrators, Operations Centres, COD <!-- Relevant to --> | | Resource Centre Administrators, Operations Centres, COD <!-- Relevant to --> | ||
| ''approved'', | | ''approved'', last update 16.03.2011 | ||
|- | |- | ||
| [[PROC08|PROC 08]] <!-- Procedure number --> | | [[PROC08|PROC 08]] <!-- Procedure number --> | ||
| Line 70: | Line 70: | ||
| Availability and Monitoring <!-- Area --> | | Availability and Monitoring <!-- Area --> | ||
| Resource Centre Administrators, Operations Centres, COD <!-- Relevant to --> | | Resource Centre Administrators, Operations Centres, COD <!-- Relevant to --> | ||
| ''approved'', | | ''approved'', last update 16.03.2011 | ||
|- | |- | ||
|[[PROC09|PROC 09]] <!-- Procedure number --> | |[[PROC09|PROC 09]] <!-- Procedure number --> | ||
| Line 77: | Line 77: | ||
| Resource Centre Management | | Resource Centre Management | ||
| Resource Centre Administrator, Operations Centres | | Resource Centre Administrator, Operations Centres | ||
| ''approved'', | | ''approved'', last update 15.10.2012 | ||
|- | |- | ||
|[[PROC10|PROC 10]] <!-- Procedure number --> | |[[PROC10|PROC 10]] <!-- Procedure number --> | ||
| Line 84: | Line 84: | ||
| Availability and Monitoring <!-- Area --> | | Availability and Monitoring <!-- Area --> | ||
| Resource Centre Administrators, Operations Centres<!-- Relevant to --> | | Resource Centre Administrators, Operations Centres<!-- Relevant to --> | ||
| ''approved'', | | ''approved'', last update 27.09.2012 | ||
|- | |- | ||
| [[PROC11|PROC 11]] | | [[PROC11|PROC 11]] | ||
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| Resource Centre Management | | Resource Centre Management | ||
| Resource Centre Administrator, Operations Centres | | Resource Centre Administrator, Operations Centres | ||
| ''approved'', | | ''approved'', last update 15.03.2012 | ||
|- | |- | ||
| [[PROC12|PROC 12]] | | [[PROC12|PROC 12]] | ||
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| Resource Centre Management | | Resource Centre Management | ||
| Resource Centre Administrator, Operations Centres | | Resource Centre Administrator, Operations Centres | ||
| ''approved'', | | ''approved'', last update 24.09.2012 | ||
|- | |- | ||
| [[PROC13|PROC 13]] | | [[PROC13|PROC 13]] | ||
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| VO Management | | VO Management | ||
| VO Managers, Operations Manager | | VO Managers, Operations Manager | ||
| ''approved'', | | ''approved'', last update 16.07.2012 | ||
|- | |- | ||
|[[PROC14| PROC 14]] | |[[PROC14| PROC 14]] | ||
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| VO Management | | VO Management | ||
| VO Managers, Operations Manager | | VO Managers, Operations Manager | ||
| ''approved'', | | ''approved'', last update 30.10.2012 | ||
|- | |- | ||
| [[PROC15| PROC 15]] | | [[PROC15| PROC 15]] | ||
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| Resource Centre Management | | Resource Centre Management | ||
| Resource Centre Administrator, Operations Centres | | Resource Centre Administrator, Operations Centres | ||
| ''approved'', | | ''approved'', last update 30.10.2012 | ||
|} | |} | ||
Revision as of 12:02, 31 October 2012
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| Documentation menu: | Home • | Manuals • | Procedures • | Training • | Other • | Contact ► | For: | VO managers • | Administrators |
Operations
EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.
| Number | Title | Comment | Area | Relevant to | Status |
| PROC 01 | Grid Oversight Escalation Procedure | Operations ticket escation | Ticket Management | Resource Centre Administrators, Operations Centres, COD | approved, last update 30.09.2011 |
| PROC 02 | Operations Centre Creation | Step-by-step instructions on how to create a new Operations Centre | Operations Centre Management | Operations Centres, COD | approved, last update 15.11.2011 |
| PROC 03 | Operations Centre decommissioning | Step-by-step instructions on how to decommission an Operations Centre | Operations Centre Management | Operations Centres, COD | approved, last update 22.10.2010 |
| PROC 04 | Quality verification of monthly availability and reliability statistcs | Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS | Availability and Monitoring | Resource Centre Administrators, Operations Centres, COD | approved, last update 30.10.2012 |
| PROC 05 | Validation of a Operations Centre Nagios | This procedure is part of the Operations Centre creation procedure. | Availability and Monitoring | Operations Centres, COD | approved, last update 19.01.2012 |
| PROC 06 | Setting a Nagios test status to OPERATIONS | A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs. | Availability and Monitoring | Operations Centres, COD | approved, last update 23.11.2010 |
| PROC 07 | Adding new probes to SAM | Addition of new OPS Nagios probes to the SAM release. | Availability and Monitoring | Resource Centre Administrators, Operations Centres, COD | approved, last update 16.03.2011 |
| PROC 08 | Management of the EGI OPS Availability and Reliability Profile | Request of a OPS EGI Availability and Reliability profile. A change in the profile is needed every time a new Nagios test needs to be added/removed to/from the profile, in order to have its results included/removed in/from Availability and Reliability monthly statistics. | Availability and Monitoring | Resource Centre Administrators, Operations Centres, COD | approved, last update 16.03.2011 |
| PROC 09 | Resource Centre Registration and Certification Procedure | Registration of a new Resource Centre in the GOCDB | Resource Centre Management | Resource Centre Administrator, Operations Centres | approved, last update 15.10.2012 |
| PROC 10 | Recomputation of monitoring results and availability statistics | Notification of problems with the monitoring results gathered by SAM and to request a recomputation of results and the related availability and reliability statistics | Availability and Monitoring | Resource Centre Administrators, Operations Centres | approved, last update 27.09.2012 |
| PROC 11 | Resource Centre Decommissioning Procedure | Decommissioning of a Resource Centre before it is turned into CLOSED in GOCDB | Resource Centre Management | Resource Centre Administrator, Operations Centres | approved, last update 15.03.2012 |
| PROC 12 | Production Service Decommissioning Procedure | Decommissioning of a EGI production service | Resource Centre Management | Resource Centre Administrator, Operations Centres | approved, last update 24.09.2012 |
| PROC 13 | VO Deregistration Procedure | Decommissioning of a Virtual Organization supported by the European Grid Infrastructure | VO Management | VO Managers, Operations Manager | approved, last update 16.07.2012 |
| PROC 14 | VO Registration Procedure | Registration of a Virtual Organization to the European Grid Infrastructure | VO Management | VO Managers, Operations Manager | approved, last update 30.10.2012 |
| PROC 15 | Resource Center renaming Procedure | A procedure for directly renaming a Resource Center. | Resource Centre Management | Resource Centre Administrator, Operations Centres | approved, last update 30.10.2012 |
Security
| Number | Title | Comment | Status | Area | Relevant to |
| SEC 01 | EGI Security Incident Handling | The "Security Incident Handling Procedure" define site and incident coordinator responsibilities when handling Grid-related security incident. ALL EGI sites are required to follow this procedure to report and handle Grid-related security incident. | approved, July 2010 (MS405) | Security | Resource Centres, EGI CSIRT |
| SEC 02 | EGI Vulnerability issue handling process | The process used to report and resolve Grid Software vulnerabilities in the EGI Inspire project. | approved, July 2010 (MS405) | Security | Resource Centres, Risk Assessment Team, Technology Providers, SVG |
| SEC 03 | Critical Vulnerability Operational Procedure | After a problem has been assessed as critical, and a solution is available, then sites are required to take action. This document primarily defines the procedure from this time, where sites are asked to take action, and what steps are taken if they do not respond or do not take action. If a site fails to take action, this may lead to site suspension. | approved, March 15 2011 | Security | Resource Centres, Operations Centres, EGI-CSIRT, SVG |
EGI Policies and Procedures
See all EGI policies and procedures
Contacts
If you wish to report problems with this page, or want to suggest additions and improvements please contact:
operational-documentation-manuals[at]mailman.egi.eu