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Difference between revisions of "Operations Procedures"

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(Undo revision 43540 by Krakow (talk))
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{| border="1" class="wikitable sortable"
{| border="1" class="wikitable sortable"
|- style="background-color: lightgray;"
|- style="background-color: lightgray;"
| '''Number'''
| '''Title'''  
| '''Title'''  
| '''Comment'''
| '''Comment'''
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| '''Status'''  
| '''Status'''  
|-
|-
| [[PROC01| PROC01 Grid Oversight Escalation Procedure]]  
| [[PROC01|PROC 01]]
| [[PROC01|Grid Oversight Escalation Procedure]]  
| Operations ticket escation
| Operations ticket escation
| Ticket Management  
| Ticket Management  
| Resource Centre Administrators, Operations Centres, COD  
| Resource Centre Administrators, Operations Centres, COD  
| ''approved'', October 26 2010  
| ''approved'', October 26 2010  
|-  
|-
| [[PROC02| PROC02 Operations Centre Creation]]  
| [[PROC02|PROC 02]]
| [[PROC02|Operations Centre Creation]]  
| Step-by-step instructions on how to create a new Operations Centre
| Step-by-step instructions on how to create a new Operations Centre
| Operations Centre Management  
| Operations Centre Management  
| Operations Centres, COD  
| Operations Centres, COD  
| ''approved'', August 17 2010  
| ''approved'', August 17 2010  
|-  
|-
| [[PROC03| PROC03 Operations Centre decommissioning]]  
| [[PROC03|PROC 03]]
| [[PROC03|Operations Centre decommissioning]]  
| Step-by-step instructions on how to decommission an Operations Centre
| Step-by-step instructions on how to decommission an Operations Centre
| Operations Centre Management  
| Operations Centre Management  
| Operations Centres, COD  
| Operations Centres, COD  
| ''approved'', October 26 2010  
| ''approved'', October 26 2010  
|-  
|-
| [[PROC04 | PROC04 Quality verification of monthly availability and reliability statistcs]]  
| [[Availability and reliability monthly statistics#Process_for_quality_verification|PROC 04]]
| [[Availability and reliability monthly statistics#Process_for_quality_verification|Quality verification of monthly availability and reliability statistcs]]  
| Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS
| Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS
| Availability and Monitoring  
| Availability and Monitoring  
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| ''approved'', August 17 2010  
| ''approved'', August 17 2010  
|-
|-
| [[PROC05 | PROC05 Validation of a Operations Centre Nagios]]
| [[PROC05|PROC 05]]
| [https://twiki.cern.ch/twiki/bin/view/EGEE/ValidateROCNagios Validation of a Operations Centre Nagios]  
| This procedure is part of the [[Operations Centre creation process coordination|Operations Centre creation]] procedure.
| This procedure is part of the [[Operations Centre creation process coordination|Operations Centre creation]] procedure.
| Availability and Monitoring  
| Availability and Monitoring  
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| ''approved'', August 17 2010  
| ''approved'', August 17 2010  
|-
|-
| [[PROC06|PROC06 Setting a Nagios test status to OPERATIONS]]  
| [[PROC06|PROC 06]]
| [[PROC06|Setting a Nagios test status to OPERATIONS]]  
| A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs.
| A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs.
| Availability and Monitoring  
| Availability and Monitoring  
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| ''approved'', Nov 23 2010  
| ''approved'', Nov 23 2010  
|-
|-
| [[PROC07|PROC07 Adding new probes to SAM]] <!-- Title -->  
| [[PROC07|PROC 07]] <!-- Procedure number -->
| [[PROC07|Adding new probes to SAM]] <!-- Title -->  
| Addition of new OPS Nagios probes to the SAM release. <!-- Comment -->
| Addition of new OPS Nagios probes to the SAM release. <!-- Comment -->
| Availability and Monitoring <!-- Area -->  
| Availability and Monitoring <!-- Area -->  
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| ''approved'', Mar 28 2011 <!-- Status -->  
| ''approved'', Mar 28 2011 <!-- Status -->  
|-
|-
| [[PROC08|PROC08 Management of the EGI OPS Availability and Reliability Profile]] <!-- Title -->  
| [[PROC08|PROC 08]] <!-- Procedure number -->
| [[PROC08|Management of the EGI OPS Availability and Reliability Profile]] <!-- Title -->  
| Request of a OPS EGI Availability and Reliability profile. A change in the profile is needed every time a new Nagios test needs to be added/removed to/from the profile, in order to have its results included/removed in/from Availability and Reliability monthly statistics. <!-- Comment -->
| Request of a OPS EGI Availability and Reliability profile. A change in the profile is needed every time a new Nagios test needs to be added/removed to/from the profile, in order to have its results included/removed in/from Availability and Reliability monthly statistics. <!-- Comment -->
| Availability and Monitoring <!-- Area -->  
| Availability and Monitoring <!-- Area -->  
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| ''approved'', Mar 28 2011 <!-- Status -->  
| ''approved'', Mar 28 2011 <!-- Status -->  
|-
|-
| [[PROC09|PROC09 Resource Centre Registration and Certification Procedure]] <!-- Title -->
|[[PROC09|PROC 09]] <!-- Procedure number -->
| [[PROC09|Resource Centre Registration and Certification Procedure]] <!-- Title -->
| Registration of a new Resource Centre in the GOCDB
| Registration of a new Resource Centre in the GOCDB
| Resource Centre Management
| Resource Centre Management
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| ''approved May 17 2011''
| ''approved May 17 2011''
|-
|-
| [[PROC10|PROC10 Recomputation of monitoring results and availability statistics]] <!-- Title -->  
|[[PROC10|PROC 10]] <!-- Procedure number -->
| [[PROC10|Recomputation of monitoring results and availability statistics]] <!-- Title -->  
| Notification of problems with the monitoring results gathered by SAM and to request a recomputation of results and the related availability and reliability statistics
| Notification of problems with the monitoring results gathered by SAM and to request a recomputation of results and the related availability and reliability statistics
| Availability and Monitoring <!-- Area -->  
| Availability and Monitoring <!-- Area -->  
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| ''approved'', Oct 17 2011 <!-- Status -->  
| ''approved'', Oct 17 2011 <!-- Status -->  
|-
|-
| [[PROC11|PROC11 Resource Centre Decommissioning Procedure]]
| [[PROC11|PROC 11]]
| [[PROC11|Resource Centre Decommissioning Procedure]]
| Decommissioning of a Resource Centre before it is turned into CLOSED in GOCDB
| Decommissioning of a Resource Centre before it is turned into CLOSED in GOCDB
| Resource Centre Management
| Resource Centre Management
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| ''approved'', Feb 28 2012
| ''approved'', Feb 28 2012
|-
|-
| [[PROC12|PROC12 Production Service Decommissioning Procedure]]
| [[PROC12|PROC 12]]
| [[PROC12|Production Service Decommissioning Procedure]]
| Decommissioning of a EGI production service  
| Decommissioning of a EGI production service  
| Resource Centre Management
| Resource Centre Management
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| ''approved'', Feb 28 2012
| ''approved'', Feb 28 2012
|-
|-
| [[PROC13| PROC13 VO Deregistration Procedure]]
| [[PROC13|PROC 13]]
| [[PROC13|Vo Deregistration Procedure]]
| Decommissioning of a Virtual Organization supported by the European Grid Infrastructure  
| Decommissioning of a Virtual Organization supported by the European Grid Infrastructure  
| VO Management
| VO Management
| VO Managers, Operations Manager
| VO Managers, Operations Manager
| ''approved'', Jul 17 2012
| ''approved'', Jul 17 2012
|-
| [[PROC14| PROC14 VO Registration Procedure]]
| Registration of a Virtual Organization to the European Grid Infrastructure
| VO Management
| VO Managers, Operations Manager
| Draft
|-
| [[PROC15| PROC15 Resource Center renaming Procedure]]
| A procedure for directly renaming a Resource Center.
| Resource Centre Management
| Resource Centre Administrator, Operations Centres
| Draft
|}
|}


Revision as of 12:35, 25 October 2012

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


Documentation menu: Home • Manuals • Procedures • Training • Other • Contact ► For: VO managers • Administrators


Operations

EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.

Number Title Comment Area Relevant to Status
PROC 01 Grid Oversight Escalation Procedure Operations ticket escation Ticket Management Resource Centre Administrators, Operations Centres, COD approved, October 26 2010
PROC 02 Operations Centre Creation Step-by-step instructions on how to create a new Operations Centre Operations Centre Management Operations Centres, COD approved, August 17 2010
PROC 03 Operations Centre decommissioning Step-by-step instructions on how to decommission an Operations Centre Operations Centre Management Operations Centres, COD approved, October 26 2010
PROC 04 Quality verification of monthly availability and reliability statistcs Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS Availability and Monitoring Resource Centre Administrators, Operations Centres, COD approved, August 17 2010
PROC 05 Validation of a Operations Centre Nagios This procedure is part of the Operations Centre creation procedure. Availability and Monitoring Operations Centres, COD approved, August 17 2010
PROC 06 Setting a Nagios test status to OPERATIONS A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs. Availability and Monitoring Operations Centres, COD approved, Nov 23 2010
PROC 07 Adding new probes to SAM Addition of new OPS Nagios probes to the SAM release. Availability and Monitoring Resource Centre Administrators, Operations Centres, COD approved, Mar 28 2011
PROC 08 Management of the EGI OPS Availability and Reliability Profile Request of a OPS EGI Availability and Reliability profile. A change in the profile is needed every time a new Nagios test needs to be added/removed to/from the profile, in order to have its results included/removed in/from Availability and Reliability monthly statistics. Availability and Monitoring Resource Centre Administrators, Operations Centres, COD approved, Mar 28 2011
PROC 09 Resource Centre Registration and Certification Procedure Registration of a new Resource Centre in the GOCDB Resource Centre Management Resource Centre Administrator, Operations Centres approved May 17 2011
PROC 10 Recomputation of monitoring results and availability statistics Notification of problems with the monitoring results gathered by SAM and to request a recomputation of results and the related availability and reliability statistics Availability and Monitoring Resource Centre Administrators, Operations Centres approved, Oct 17 2011
PROC 11 Resource Centre Decommissioning Procedure Decommissioning of a Resource Centre before it is turned into CLOSED in GOCDB Resource Centre Management Resource Centre Administrator, Operations Centres approved, Feb 28 2012
PROC 12 Production Service Decommissioning Procedure Decommissioning of a EGI production service Resource Centre Management Resource Centre Administrator, Operations Centres approved, Feb 28 2012
PROC 13 Vo Deregistration Procedure Decommissioning of a Virtual Organization supported by the European Grid Infrastructure VO Management VO Managers, Operations Manager approved, Jul 17 2012

Security

Number Title Comment Status Area Relevant to
SEC 01 EGI Security Incident Handling The "Security Incident Handling Procedure" define site and incident coordinator responsibilities when handling Grid-related security incident. ALL EGI sites are required to follow this procedure to report and handle Grid-related security incident. approved, July 2010 (MS405) Security Resource Centres, EGI CSIRT
SEC 02 EGI Vulnerability issue handling process The process used to report and resolve Grid Software vulnerabilities in the EGI Inspire project. approved, July 2010 (MS405) Security Resource Centres, Risk Assessment Team, Technology Providers, SVG
SEC 03 Critical Vulnerability Operational Procedure After a problem has been assessed as critical, and a solution is available, then sites are required to take action. This document primarily defines the procedure from this time, where sites are asked to take action, and what steps are taken if they do not respond or do not take action. If a site fails to take action, this may lead to site suspension. approved, March 15 2011 Security Resource Centres, Operations Centres, EGI-CSIRT, SVG

More information

EGI Policies and Procedures

See all EGI policies and procedures

Contacts

If you wish to report problems with this page, or want to suggest additions and improvements please contact:

operational-documentation-manuals[at]mailman.egi.eu

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