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Difference between revisions of "Operations Procedures"
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| Line 13: | Line 13: | ||
| '''Title''' | | '''Title''' | ||
| '''Comment''' | | '''Comment''' | ||
| '''Area''' | | '''Area''' | ||
| '''Relevant to''' | | '''Relevant to''' | ||
| '''Status''' | |||
|- | |- | ||
| [[PROC01|PROC 01]] | | [[PROC01|PROC 01]] | ||
| [[PROC01|COD Escalation Procedure]] | | [[PROC01|COD Escalation Procedure]] | ||
| Operations ticket escation | | Operations ticket escation | ||
| Ticket Management | | Ticket Management | ||
| Resource Centre Administrators, Operations Centres, COD | | Resource Centre Administrators, Operations Centres, COD | ||
| ''approved'', October 26 2010 | |||
|- | |- | ||
| [[PROC02|PROC 02]] | | [[PROC02|PROC 02]] | ||
| [[PROC02|Operations Centre Creation]] | | [[PROC02|Operations Centre Creation]] | ||
| Step-by-step instructions on how to create a new Operations Centre | | Step-by-step instructions on how to create a new Operations Centre | ||
| Operations Centre Management | | Operations Centre Management | ||
| Operations Centres, COD | | Operations Centres, COD | ||
| ''approved'', August 17 2010 | |||
|- | |- | ||
| [[PROC03|PROC 03]] | | [[PROC03|PROC 03]] | ||
| [[PROC03|Operations Centre decommissioning]] | | [[PROC03|Operations Centre decommissioning]] | ||
| Step-by-step instructions on how to decommission an Operations Centre | | Step-by-step instructions on how to decommission an Operations Centre | ||
| Operations Centre Management | | Operations Centre Management | ||
| Operations Centres, COD | | Operations Centres, COD | ||
| ''approved'', October 26 2010 | |||
|- | |- | ||
| [[Availability and reliability monthly statistics#Process_for_quality_verification|PROC 04]] | | [[Availability and reliability monthly statistics#Process_for_quality_verification|PROC 04]] | ||
| [[Availability and reliability monthly statistics#Process_for_quality_verification|Quality verification of monthly availability and reliability statistcs]] | | [[Availability and reliability monthly statistics#Process_for_quality_verification|Quality verification of monthly availability and reliability statistcs]] | ||
| Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS | | Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS | ||
| Availability and Monitoring | | Availability and Monitoring | ||
| Resource Centre Administrators, Operations Centres, COD | | Resource Centre Administrators, Operations Centres, COD | ||
| ''approved'', August 17 2010 | |||
|- | |- | ||
| [[PROC05|PROC 05]] | | [[PROC05|PROC 05]] | ||
| [https://twiki.cern.ch/twiki/bin/view/EGEE/ValidateROCNagios Validation of a Operations Centre Nagios] | | [https://twiki.cern.ch/twiki/bin/view/EGEE/ValidateROCNagios Validation of a Operations Centre Nagios] | ||
| This procedure is part of the [[Operations Centre creation process coordination|Operations Centre creation]] procedure. | | This procedure is part of the [[Operations Centre creation process coordination|Operations Centre creation]] procedure. | ||
| Availability and Monitoring | | Availability and Monitoring | ||
| Operations Centres, COD | | Operations Centres, COD | ||
| ''approved'', August 17 2010 | |||
|- | |- | ||
| [[PROC06|PROC 06]] | | [[PROC06|PROC 06]] | ||
| [[PROC06|Setting a Nagios test status to OPERATIONS]] | | [[PROC06|Setting a Nagios test status to OPERATIONS]] | ||
| A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs. | | A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs. | ||
| Availability and Monitoring | | Availability and Monitoring | ||
| Operations Centres, COD | | Operations Centres, COD | ||
| ''approved'', Nov 23 2010 | |||
|- | |- | ||
| [[PROC07|PROC 07]] <!-- Procedure number --> | | [[PROC07|PROC 07]] <!-- Procedure number --> | ||
| [[PROC07|Adding new probes to SAM]] <!-- Title --> | | [[PROC07|Adding new probes to SAM]] <!-- Title --> | ||
| Addition of new OPS Nagios probes to the SAM release. <!-- Comment --> | | Addition of new OPS Nagios probes to the SAM release. <!-- Comment --> | ||
| Availability and Monitoring <!-- Area --> | | Availability and Monitoring <!-- Area --> | ||
| Resource Centre Administrators, Operations Centres, COD <!-- Relevant to --> | | Resource Centre Administrators, Operations Centres, COD <!-- Relevant to --> | ||
| ''approved'', Mar 28 2011 <!-- Status --> | |||
|- | |- | ||
| [[PROC08|PROC 08]] <!-- Procedure number --> | | [[PROC08|PROC 08]] <!-- Procedure number --> | ||
| [[PROC08|Management of the EGI OPS Availability and Reliability Profile]] <!-- Title --> | | [[PROC08|Management of the EGI OPS Availability and Reliability Profile]] <!-- Title --> | ||
| Request of a OPS EGI Availability and Reliability profile. A change in the profile is needed every time a new Nagios test needs to be added/removed to/from the profile, in order to have its results included/removed in/from Availability and Reliability monthly statistics. <!-- Comment --> | | Request of a OPS EGI Availability and Reliability profile. A change in the profile is needed every time a new Nagios test needs to be added/removed to/from the profile, in order to have its results included/removed in/from Availability and Reliability monthly statistics. <!-- Comment --> | ||
| Availability and Monitoring <!-- Area --> | | Availability and Monitoring <!-- Area --> | ||
| Resource Centre Administrators, Operations Centres, COD <!-- Relevant to --> | | Resource Centre Administrators, Operations Centres, COD <!-- Relevant to --> | ||
| ''approved'', Mar 28 2011 <!-- Status --> | |||
|- | |- | ||
|[[PROC09|PROC 09]] <!-- Procedure number --> | |[[PROC09|PROC 09]] <!-- Procedure number --> | ||
| [[PROC09|Resource Centre Registration and Certification Procedure]] <!-- Title --> | | [[PROC09|Resource Centre Registration and Certification Procedure]] <!-- Title --> | ||
| Registration of a new Resource Centre in the GOCDB | | Registration of a new Resource Centre in the GOCDB | ||
| Resource Centre Management | | Resource Centre Management | ||
| Resource Centre Administrator, Operations Centres | | Resource Centre Administrator, Operations Centres | ||
| ''approved May 17 2011'' | |||
|- | |- | ||
|[[PROC10|PROC 10]] <!-- Procedure number --> | |[[PROC10|PROC 10]] <!-- Procedure number --> | ||
| [[PROC10|Recomputation of monitoring results and availability statistics]] <!-- Title --> | | [[PROC10|Recomputation of monitoring results and availability statistics]] <!-- Title --> | ||
| Notification of problems with the monitoring results gathered by SAM and to request a recomputation of results and the related availability and reliability statistics | | Notification of problems with the monitoring results gathered by SAM and to request a recomputation of results and the related availability and reliability statistics | ||
| Availability and Monitoring <!-- Area --> | | Availability and Monitoring <!-- Area --> | ||
| Resource Centre Administrators, Operations Centres<!-- Relevant to --> | | Resource Centre Administrators, Operations Centres<!-- Relevant to --> | ||
| ''approved'', Oct 17 2011 <!-- Status --> | |||
|- | |- | ||
| [[PROC11|PROC 11]] | | [[PROC11|PROC 11]] | ||
| [[PROC11|Resource Centre Decommissioning Procedure]] | | [[PROC11|Resource Centre Decommissioning Procedure]] | ||
| Decommissioning of a Resource Centre before it is turned into CLOSED in GOCDB | | Decommissioning of a Resource Centre before it is turned into CLOSED in GOCDB | ||
| Resource Centre Management | | Resource Centre Management | ||
| Resource Centre Administrator, Operations Centres | | Resource Centre Administrator, Operations Centres | ||
| ''approved'', Feb 28 2012 | |||
|- | |- | ||
| [[PROC12|PROC 12]] | | [[PROC12|PROC 12]] | ||
| [[PROC12|Production Service Decommissioning Procedure]] | | [[PROC12|Production Service Decommissioning Procedure]] | ||
| Decommissioning of a EGI production service | | Decommissioning of a EGI production service | ||
| Resource Centre Management | | Resource Centre Management | ||
| Resource Centre Administrator, Operations Centres | | Resource Centre Administrator, Operations Centres | ||
| ''approved'', Feb 28 2012 | |||
|- | |- | ||
| [[PROC13|PROC 13]] | | [[PROC13|PROC 13]] | ||
| [[PROC13|Vo Deregistration Procedure]] | | [[PROC13|Vo Deregistration Procedure]] | ||
| Decommissioning of a Virtual Organization supported by the European Grid Infrastructure | | Decommissioning of a Virtual Organization supported by the European Grid Infrastructure | ||
| VO Management | | VO Management | ||
| VO Managers, Operations Manager | | VO Managers, Operations Manager | ||
| ''approved'', Jul 17 2012 | |||
|} | |} | ||
Revision as of 16:10, 23 October 2012
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Operations
EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.
| Number | Title | Comment | Area | Relevant to | Status |
| PROC 01 | COD Escalation Procedure | Operations ticket escation | Ticket Management | Resource Centre Administrators, Operations Centres, COD | approved, October 26 2010 |
| PROC 02 | Operations Centre Creation | Step-by-step instructions on how to create a new Operations Centre | Operations Centre Management | Operations Centres, COD | approved, August 17 2010 |
| PROC 03 | Operations Centre decommissioning | Step-by-step instructions on how to decommission an Operations Centre | Operations Centre Management | Operations Centres, COD | approved, October 26 2010 |
| PROC 04 | Quality verification of monthly availability and reliability statistcs | Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS | Availability and Monitoring | Resource Centre Administrators, Operations Centres, COD | approved, August 17 2010 |
| PROC 05 | Validation of a Operations Centre Nagios | This procedure is part of the Operations Centre creation procedure. | Availability and Monitoring | Operations Centres, COD | approved, August 17 2010 |
| PROC 06 | Setting a Nagios test status to OPERATIONS | A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs. | Availability and Monitoring | Operations Centres, COD | approved, Nov 23 2010 |
| PROC 07 | Adding new probes to SAM | Addition of new OPS Nagios probes to the SAM release. | Availability and Monitoring | Resource Centre Administrators, Operations Centres, COD | approved, Mar 28 2011 |
| PROC 08 | Management of the EGI OPS Availability and Reliability Profile | Request of a OPS EGI Availability and Reliability profile. A change in the profile is needed every time a new Nagios test needs to be added/removed to/from the profile, in order to have its results included/removed in/from Availability and Reliability monthly statistics. | Availability and Monitoring | Resource Centre Administrators, Operations Centres, COD | approved, Mar 28 2011 |
| PROC 09 | Resource Centre Registration and Certification Procedure | Registration of a new Resource Centre in the GOCDB | Resource Centre Management | Resource Centre Administrator, Operations Centres | approved May 17 2011 |
| PROC 10 | Recomputation of monitoring results and availability statistics | Notification of problems with the monitoring results gathered by SAM and to request a recomputation of results and the related availability and reliability statistics | Availability and Monitoring | Resource Centre Administrators, Operations Centres | approved, Oct 17 2011 |
| PROC 11 | Resource Centre Decommissioning Procedure | Decommissioning of a Resource Centre before it is turned into CLOSED in GOCDB | Resource Centre Management | Resource Centre Administrator, Operations Centres | approved, Feb 28 2012 |
| PROC 12 | Production Service Decommissioning Procedure | Decommissioning of a EGI production service | Resource Centre Management | Resource Centre Administrator, Operations Centres | approved, Feb 28 2012 |
| PROC 13 | Vo Deregistration Procedure | Decommissioning of a Virtual Organization supported by the European Grid Infrastructure | VO Management | VO Managers, Operations Manager | approved, Jul 17 2012 |
Security
| Number | Title | Comment | Status | Area | Relevant to |
| SEC 01 | EGI Security Incident Handling | The "Security Incident Handling Procedure" define site and incident coordinator responsibilities when handling Grid-related security incident. ALL EGI sites are required to follow this procedure to report and handle Grid-related security incident. | approved, July 2010 (MS405) | Security | Resource Centres, EGI CSIRT |
| SEC 02 | EGI Vulnerability issue handling process | The process used to report and resolve Grid Software vulnerabilities in the EGI Inspire project. | approved, July 2010 (MS405) | Security | Resource Centres, Risk Assessment Team, Technology Providers, SVG |
| SEC 03 | Critical Vulnerability Operational Procedure | After a problem has been assessed as critical, and a solution is available, then sites are required to take action. This document primarily defines the procedure from this time, where sites are asked to take action, and what steps are taken if they do not respond or do not take action. If a site fails to take action, this may lead to site suspension. | approved, March 15 2011 | Security | Resource Centres, Operations Centres, EGI-CSIRT, SVG |
EGI Policies and Procedures
See all EGI policies and procedures
Contacts
If you wish to report problems with this page, or want to suggest additions and improvements please contact:
operational-documentation-manuals[at]mailman.egi.eu