Operations Portal Availability and Continuity Plan

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Service Availability and continuty plan structure

- Performances (A/R targets agreed in the OLA, comment about the past behaviour and any particular issue)

- summary of the risks assessment

- Av.Co. tests and results

Introduction

This page reports on the Availability and Continuity Plan for the Operations Portal and it is the result of the risks assessment conducted for this service: a series of risks and treats has been identified and analysed, along with the correspondent countermeasures currently in place. Whenever a countermeasure is not considered satisfactory for either avoiding or reducing the likely of the occurrence of a risk, it is agreed with the service provider a new treatment for improving the availability and continuity of the service. The process is concluded with an availability and continuity test.

Performances

The performances reports in therms of Availability and Reliability are produced by ARGO on an almost real time basis and they are also collected every 6 months into the Documentation Database (last period July 2017 - December 2017.

In the OLA it was agreed the following performances targets, on a monthly basis:

• Availability 99%
• Reliability 99%

Over the past years, the Operations Portal hadn't particular Av/Co issues highlighted by the performances that need to be further investigated.