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__TOC__


{{EGI-Inspire_menubar}}
{{TOC_right}}
<br>


=NA3 - User Community Coordination=
= Introduction to NA3 - User Community Coordination =


'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br>
'''Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu'''<br> '''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu''' <br><br> This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''  
'''Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu'''
<br><br>
This page presents a summary of progress with EGI-InSPIRE Work package WP3 - ''NA3 - User Community Coordination''


=User support processes=
= User support processes =


''See the processes described in the [https://documents.egi.eu/document/106 D3.1:User Community Support Process] deliverable document''
''See the processes described in the Deliverable documents D3.1 and D3.3 saved in the [https://documents.egi.eu/secure/DocumentDatabase EGI Documents Database] ''  


<br>


=== Surveys for user communities ===
== Requirement gathering  ==


The development of the European Grid Infrastructure is driven by user communities. EGI provides different mechanisms for user communities to communicate their needs and requirements with infrastructure developers and providers. The User Community Support Team of EGI.eu performed the following surveys in order to receive feedback from user communities on particular topics:
The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.


{| border="1" cellspacing="0" cellpadding="5"
[[Requirements gathering details]]
! Name of the survey
 
! Format of the survey
= User Support Services and tools  =
! Sent to
 
! Sent (date)
== Tools, services and resources for users  ==
! Deadline to answer
 
! Number of responses
The page "[[Tools, services and resources for users]]" provides a categorisation and list of software service and tools that are available for EGI users and user support teams. The linked section contains:
! Response rate
 
! Link to survey and to collected responses
=== Basic Tools  ===
|-
 
| NGI User Support Questionnaire
*E-mail Lists
| Email with attached doc
*Web Pages
| Main contacts of NGI User Support Teams
**MAPPER Task Force
| 25.09-05.10/2010
 
| Continuous collection of responses
=== Tools, Services, Resources within EGI InSPIRE  ===
|
 
|
*TNA 3.4 Tools
| [https://wiki.egi.eu/wiki/TNA3.3_NGI_User_Support_Teams#NGI_User_Support_Teams_-_Knowledge_base Processed answers]
*Other: VO &amp; Operations Portal
|-
 
| VO questionnaire on EMI middleware transition and features
=== External Tools and Resources  ===
| Email
 
| Administrators of every registered EGI VO
*Monitoring
| 07/10/2010
| 18/10/2010
| 23 (out of 223)
| 10.3%
| [https://www.humyo.com/FRnSjhN/04-Project%20Activity/WP3/NGI%20User%20Support%20Teams/EMI%20middleware%20questionnaire%20for%20VOs/Answers_from_VOs-20101026_public.xlsx?a=xGtci1u1Ijo XLS file in EGI.eu Humyo]
|-
|}


=Work package structure=
= Work package structure =


''Insert a diagram with explanation here''  
''Insert a diagram with explanation here''  


=Links to Task specific pages=
== TNA3.1 - Activity Management  ==
 
Task leader: Steve Brewer, CCO, EGI.eu
 
== TNA3.2 - User &amp; Community Support Team  ==
 
Task leader: Steve Brewer, CCO, EGI.eu
 
== [[TNA3.3 NGI User Support Teams|TNA3.3 - NGI User Support Teams]]  ==
 
Task leader: Gergely Sipos, EGI.eu
 
== [[TNA3.4 Technical Services|TNA3.4 - Technical Services]]  ==
 
Task leader: Marios Chatziaggelou, IASA/GRNET
 
= WP3 events and meetings  =
 
== Routine Events  ==
 
*Fortnightly telcon meeting for NA3 task and subtask leaders
**See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]
 
== Future Events  ==


===TNA3.1 - Activity Management===
=== EGI Technical Forum 2011 - Lyon, France  ===


Task leader: Steve Brewer, CCO, EGI.eu
*Forum takes place 19-23 September 2011
*For UCST plans, ideas and scratch pad for the Technical Forum, [[NA3TF2011|See TF 2011 Web-page.]]
*There will be a F2F NA3 meeting on Friday 23rd September, 09:00 - 11:00.


===TNA3.2 - User & Community Support Team===
== Past Events  ==


Task leader: Steve Brewer, CCO, EGI.eu
=== EGI User Forum 2011 - Vilnius, Lithuania  ===


===[[TNA3.3_NGI_User_Support_Teams|TNA3.3 - NGI User Support Teams]]===
*For Web-page, see: [[NA3UF2011|Vilnius, Lithuania, 2011]]


Task leader: Gergely Sipos, EGI.eu
=== EGI Technical Forum 2010  ===


===[[TNA3.4_Technical_Services|TNA3.4 - Technical Services]]===
*F2F meeting for task leaders prior to EGI TF 2010
**Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda] This meeting is for task leaders only!
**Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda] This meeting is for NA3 task leaders and NGIs with NA3 Global task.


Task leader: Marios Chatziaggelou, GRNET
''WP3 (NA3) Sessions''


*Tuesday, 14 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=124&slotId=0&confId=48#2010-09-14 User Training - Getting started in EGI] '''Convener:''' Gergely Sipos NA3/EGI.eu
*Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=31&slotId=0&confId=48#2010-09-15 Virtual Research Communities] '''Convener:''' Stephen Brewer NA3/EGI.eu
*Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=8&slotId=0&confId=48#2010-09-15 EGI User Support Services] '''Convener:''' Marios Chatziangelou NA3/GRNET
*Friday, 17 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=78&slotId=0&confId=48#2010-09-17 NGI User support Teams] '''Convener:''' Gergely Sipos NA3/EGI.eu
*[[WP3: User Community Coordination/EGI TF 2010 Summary|EGI TF 2010 Summary]]


=Metrics=
= Metrics =


The following metrics are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :
All the metrics that are collected by the EGI-InSPIRE project on a three-month basis are reported in the "Quality Plan and Project Metrics" document, produced by NA2 on annually:
*  [https://documents.egi.eu/document/55 "Quality Plan and Project Metrics" for project year '''one''' (May 2010 - April 2011)]
*  [https://documents.egi.eu/document/436 "Quality Plan and Project Metrics" for project year '''two''' (May 2011 - April 2012)]
*  [https://documents.egi.eu/document/1071 "Quality Plan and Project Metrics" for project year '''three''' (May 2012 - April 2013)]
*


{| border="1" cellspacing="0" cellpadding="5"
The user related metrics evolve each year largely driven by the discussion in the [https://documents.egi.eu/document/94 MS304], [https://documents.egi.eu/document/675 MS307], MS310, MS313 series of documents.
! Metric ID
! Metric
! Description
! Public / Internal
! Task
! Provider
! QR1 value
! QR2 value
|-
| M.NA3.1
| Number of support tickets raised through GGUS (grouped by submitting community – where available)
|
| P
| TNA3.2/3
| GGUS
|
|
|-
| M.NA3.2
| Number of support tickets raised by users and resolved by registered support unit (NGIs & EGI.eu)
|
| P
| TNA3.3
| GGUS
|
|
|-
| M.NA3.3
| Number of support tickets raised by users and resolved by EGI.eu
|
| P
| TNA3.3
| GGUS
|
|
|-
| M.NA3.4
| Meantime to resolve tickets
|
| P
| TNA3.3
| GGUS
|
|
|-
| M.NA3.5
| Meantime to resolve longest 10% of tickets
|
| P
| TNA3.3
| GGUS
|
|
|-
| M.NA3.6
| Uptime of User Support websites: Training, Application Database, VO Support Services
|
| P
| TNA3.4
| Marios & David
|
|
|-
| M.NA3.7
| Visitors to User Support websites: Training, Application Database, VO Support Services
|
| P
| TNA3.4
| EGI.eu
|
|
|-
| M.NA3.8
| Number of VO Support Services
|
| P
| TNA3.4
| UPV-LIP
|
|
|-
| M.NA3.9
| Number of Applications in the AppDB
|
| P
| TNA3.3/4
| Marios
|
|
|-
| M.NA3.10
| Number of Trainers in the Trainers database
|
| P
| TNA3.3/4
| David
|
|
|-
| M.NA3.11
| Number of Training Days delivered through NGI Training events
|
| P
| TNA3.3/4
| David
|
|
|-
| M.NA3.12
| Number of active VOs
|
|
|
| Accounting Portal
|
|
|-
| M.NA3.13
| Number of new/decommissioned VOs
|
|
|
| Operations Portal
|
|
|-
| M.NA3.14
| Number of registered users and distribution per discipline
|
|
|
| '''Operations Portal ??'''
|
|
|-
|}


The [https://documents.egi.eu/document/94 MS304 "User Support Metrics" milestone document] provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).
The list of metrics and values that are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months are available on these pages:
* [[NA3_Metrics_Y1|NA3 metrics for EGI-InSPIRE project year 1 (Q1-Q4; May 2010 - April 2011)]]
* [[NA3_Metrics_Y2|NA3 metrics for EGI-InSPIRE project year 2 (Q5-Q8; May 2011 - April 2012)]]
* [[NA2.5_Metrics_Y3|NA2.5 metrics for EGI-InSPIRE project year 3 (Q9-Q12; May 2012 - April 2013)]]


=Deliverables=
= Deliverables =


{| border="1" cellspacing="0" cellpadding="5"
{| cellspacing="0" cellpadding="5" border="1"
! Status
|-
! Nr.
! Nr.  
! Title
! Title  
! Lead Partner
! Lead Partner  
! PM
! PM
! Lead Author
|-
|-
| External review
| [https://documents.egi.eu/document/106 D3.1]  
| [https://documents.egi.eu/document/106 D3.1]
| User Community Support Process  
| User Community Support Process
| '''CNRS (14)''', France  
| '''CNRS (14)''', France
| 3
| 3
| '''Lead by:''' Y.Legre, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-~
| D3.2  
| -
| Annual Report on EGI's User Community Services  
| D3.2
| '''EGI.EU (1)'''  
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''
| 11
| 11
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| -
| D3.3  
| D3.3
| User Community Support Process  
| User Community Support Process
| '''CNRS (14)''', France  
| '''CNRS (14)''', France
| 15
| 15
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| D3.4  
| D3.4
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 23
| 23
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| -
| D3.5  
| D3.5
| User Community Support Process  
| User Community Support Process
| '''CNRS (14)''', France  
| '''CNRS (14)''', France
| 27
| 27
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| D3.6  
| D3.6
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 35
| 35
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|-
| -
| D3.7  
| D3.7
| User Community Support Process  
| User Community Support Process
| '''CNRS (14)''', France  
| '''CNRS (14)''', France
| 39
| 39
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| D3.8  
| D3.8
| Annual Report on EGI's User Community Services  
| Annual Report on EGI's User Community Services
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 47
| 47
| '''Lead by:''' Steve Brewer, '''Moderator:''' ?, '''Reviewer:''' ?
|-
|}
|}


=Milestones=
= Milestones =


{| border="1" cellspacing="0" cellpadding="5"
{| cellspacing="0" cellpadding="5" border="1"
! Status
|-
! Nr.
! Nr.  
! Title
! Title  
! Lead Partner
! Lead Partner  
! PM
! PM
! Lead Author
|-
|-  
| [https://documents.egi.eu/document/60 MS301]  
| PMB Review
| User Support Contacts  
| [https://documents.egi.eu/document/60 MS301]
| '''INFN (21)''', Italy  
| User Support Contacts
| '''INFN (21)''', Italy
| 1
| 1
| '''Lead by:''' Luciano Gaido, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Vera Hansper
|-
|-
| PMB Review
| [https://documents.egi.eu/document/104 MS302]  
| [https://documents.egi.eu/document/104 MS302]
| Training Website  
| Training Website
| '''STFC (34)''', UK  
| '''STFC (34)''', UK
| 2
| 2
| '''Lead by:''' David Fergusson, '''Moderator:''' Steven Newhouse, '''Reviewer:''' Roberto Barabara
|-
|-
| PMB Review
| [https://documents.egi.eu/document/92 MS303]  
| [https://documents.egi.eu/document/92 MS303]
| Ported Applications Website  
| Ported Applications Website
| '''GRNET (16)''', Greece  
| '''GRNET (16)''', Greece
| 2
| 2
| '''Lead by:''' ?, '''Moderator:''' Jamie Shiers, '''Reviewer:''' Sergio Andreozzi
|-
|-
| External Review
| [https://documents.egi.eu/document/94 MS304]  
| [https://documents.egi.eu/document/94 MS304]
| User Support Metrics  
| User Support Metrics
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary
| 3
| 3
| '''Lead by:''' Robert Lovas, '''Moderator:''' Catherine Gater, '''Reviewer:''' Sergio Andreozzi,Damir Marinovic
|-
|-
| -
| [https://documents.egi.eu/document/211 MS305]  
| [https://documents.egi.eu/document/211 MS305]
| User Feedback and Recommendations  
| User Feedback and Recommendations
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 6
| 6
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS306  
| MS306
| User Support Contacts  
| User Support Contacts
| '''INFN (21)''', Italy  
| '''INFN (21)''', Italy
| 14
| 14
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS307  
| MS307
| User Support Metrics  
| User Support Metrics
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary
| 15
| 15
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS308  
| MS308
| User Feedback and Recommendations  
| User Feedback and Recommendations
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 18
| 18
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| MS309  
| -
| User Support Contacts  
| MS309
| '''INFN (21)''', Italy  
| User Support Contacts
| '''INFN (21)''', Italy
| 26
| 26
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS310  
| MS310
| User Support Metrics  
| User Support Metrics
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary
| 27
| 27
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS311  
| MS311
| User Feedback and Recommendations  
| User Feedback and Recommendations
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 30
| 30
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS312  
| MS312
| User Support Contacts  
| User Support Contacts
| '''INFN (21)''', Italy  
| '''INFN (21)''', Italy
| 38
| 38
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS313  
| MS313
| User Support Metrics  
| User Support Metrics
| '''MTA KFKI (18)''', Hungary  
| '''MTA KFKI (18)''', Hungary
| 39
| 39
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|-
| -
| MS314  
| MS314
| User Feedback and Recommendations  
| User Feedback and Recommendations
| '''EGI.EU (1)'''  
| '''EGI.EU (1)'''
| 42
| 42
| Lead by: ?, Moderator: ?, Reviewer: ?
|-
|}
|}


=Deliverable and Milestone Edit & Review process=
= Deliverable and Milestone Edit &amp; Review process =


See also: [[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]
See also: [[Quality Assurance:Main Page|Quality Assurance process for deliverables and milestones]]  


Quality Assurance Procedures Document: [https://documents.egi.eu/document/33 Quality Assurance Procedures]
Quality Assurance Procedures Document: [https://documents.egi.eu/document/33 Quality Assurance Procedures]  


<br>


{| border="1" cellspacing="0" cellpadding="3"
{| cellspacing="0" cellpadding="3" border="1"
! Time<br>before<br>submission
|-
! State in<br>AMB RT Queue
! Time<br>before<br>submission  
! RT Ticket<br>Owner
! State in<br>AMB RT Queue  
! RT Ticket<br>Owner  
! Material
! Material
|-
|-
|6 weeks
| 6 weeks  
|ToC
| ToC  
|Activity<br>Manager
| Activity<br>Manager  
|Document skeleton created and first version of the document with the table of contents enterted into the document.
| Document skeleton created and first version of the document with the table of contents enterted into the document.
|-
|-
|4 weeks
| 4 weeks  
|Draft
| Draft  
|Activity<br>Manager
| Activity<br>Manager  
|A full draft is available in the repository that has been reviewed within the activity.
| A full draft is available in the repository that has been reviewed within the activity.
|-
|-
|3 weeks
| 3 weeks  
|Review
| Review  
|Activity<br>Manager
| Activity<br>Manager  
|A full draft is undergoing internal review within the activity.
| A full draft is undergoing internal review within the activity.
|-
|-
|2 weeks
| 2 weeks  
|External<br>Review
| External<br>Review  
|Moderator
| Moderator  
|A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
| A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
|-
|-
|2 weeks
| 2 weeks  
|AMB<br>Review
| AMB<br>Review  
|Project<br>Manager
| Project<br>Manager  
|Document starts being reviewed by the AMB.
| Document starts being reviewed by the AMB.
|-
|-
|1 week
| 1 week  
|PMB<br>Review
| PMB<br>Review  
|Project<br>Director
| Project<br>Director  
|Document circulated to the PMB for information.
| Document circulated to the PMB for information.
|-
|Deadline
|With EC
|Project<br>Finance<br>Officer
|A clean version of the document is in the document repository and made available to the EC.
|-
|-
| Deadline
| With EC
| Project<br>Finance<br>Officer
| A clean version of the document is in the document repository and made available to the EC.
|}
|}


=Time tables=
= Time tables =
==2010 year==
 
{| border="1" cellspacing="0" cellpadding="5"
== 2010 year ==
! rowspan="2"|2010<br>Time<br>Table
 
! PM1<br>May
{| cellspacing="0" cellpadding="5" border="1"
! PM2<br>June
|-
! PM3<br>July
! rowspan="2" | 2010<br>Time<br>Table  
! PM4<br>August
! PM1<br>May  
! PM5<br>September
! PM2<br>June  
! PM6<br>October
! PM3<br>July  
! PM7<br>November
! PM4<br>August  
! PM5<br>September  
! PM6<br>October  
! PM7<br>November  
! PM8<br>December
! PM8<br>December
|-
|-
| style="background-color:yellowgreen"|MS301
| style="background-color:yellowgreen" | MS301  
| style="background-color:yellowgreen"|MS302<br>MS303
| style="background-color:yellowgreen" | MS302<br>MS303  
| style="background-color:yellowgreen"|MS304<br>D3.1
| style="background-color:yellowgreen" | MS304<br>D3.1  
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen"|
| style="background-color:yellowgreen" | <br>
| style="background-color:yellowgreen"|MS305
| style="background-color:yellowgreen" | MS305  
|  
| style="background-color:yellowgreen" | <br>
|
| style="background-color:yellowgreen" | <br>
|}
|}


==2011 year==
== 2011 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2011<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM9<br>January
|-
!PM10<br>February
! rowspan="2" | 2011<br>Time<br>Table  
!PM11<br>March
! PM9<br>January  
!PM12<br>April
! PM10<br>February  
!PM13<br>May
! PM11<br>March  
!PM14<br>June
! PM12<br>April  
!PM15<br>July
! PM13<br>May  
!PM16<br>August
! PM14<br>June  
!PM17<br>September
! PM15<br>July  
!PM18<br>October
! PM16<br>August  
!PM19<br>November
! PM17<br>September  
!PM20<br>December
! PM18<br>October  
! PM19<br>November  
! PM20<br>December
|-
|-
|
| style="background-color:yellowgreen" | <br>
|
| style="background-color:yellowgreen" | <br>
|D3.2
| style="background-color:yellowgreen" | D3.2  
|
| style="background-color:yellowgreen" | <br>
|
| style="background-color:yellowgreen" | <br>
|MS306
| style="background-color:yellowgreen" | MS306  
|MS307<br>D3.3
| style="background-color:yellowgreen" |MS307<br>D3.3  
|
| style="background-color:yellowgreen" |<br>
|
| style="background-color:yellowgreen" |<br>
|MS308  
| style="background-color:yellowgreen" |MS308  
|
| <br>
|
| <br>
|}
|}


==2012 year==
== 2012 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2012<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM21<br>January
|-
!PM22<br>February
! rowspan="2" | 2012<br>Time<br>Table  
!PM23<br>March
! PM21<br>January  
!PM24<br>April
! PM22<br>February  
!PM25<br>May
! PM23<br>March  
!PM26<br>June
! PM24<br>April  
!PM27<br>July
! PM25<br>May  
!PM28<br>August
! PM26<br>June  
!PM29<br>September
! PM27<br>July  
!PM30<br>October
! PM28<br>August  
!PM31<br>November
! PM29<br>September  
!PM32<br>December
! PM30<br>October  
! PM31<br>November  
! PM32<br>December
|-
|-
|
| <br>
|
| <br>
|D3.4
| D3.4  
|
| <br>
|
| <br>
|MS309
| MS309  
|MS310<br>D3.5
| MS310<br>D3.5  
|
| <br>
|
| <br>
|MS311  
| MS311  
|
| <br>
|
| <br>
|}
|}


==2013 year==
== 2013 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2013<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM33<br>January
!PM34<br>February
!PM35<br>March
!PM36<br>April
!PM37<br>May
!PM38<br>June
!PM39<br>July
!PM40<br>August
!PM41<br>September
!PM42<br>October
!PM43<br>November
!PM44<br>December
|-
|-
|
! rowspan="2" | 2013<br>Time<br>Table
|
! PM33<br>January
|D3.6
! PM34<br>February
|
! PM35<br>March
|
! PM36<br>April
|MS312
! PM37<br>May
|MS313<br>D3.7
! PM38<br>June
|
! PM39<br>July
|
! PM40<br>August
|  
! PM41<br>September
|
! PM42<br>October
! PM43<br>November
! PM44<br>December
|-
| <br>
| <br>
| D3.6  
| <br>
| <br>
| MS312  
| MS313<br>D3.7  
| <br>
| <br>
| MS314
| <br>
| <br>
|}
|}


==2014 year==
== 2014 year ==
{| border="1" cellspacing="0" cellpadding="5"
 
!rowspan="2"|2014<br>Time<br>Table
{| cellspacing="0" cellpadding="5" border="1"
!PM42<br>January
!PM43<br>February
!PM44<br>March
!PM45<br>April
!PM46<br>May
!PM47<br>June
|-
|-
|MS314
! rowspan="2" | 2014<br>Time<br>Table
|
! PM45<br>January
|
! PM46<br>February
|
! PM47<br>March
|
! PM48<br>April
|D3.8
|-
| <br>
| <br>
| D3.8  
| <br>
|}
|}


=WP3 events and meetings=
= WP3 Partners and effort (Person Months)  =


===Fortnightly telcon meeting for NA3 task and subtask leaders===
Extracted from: [https://documents.egi.eu/secure/RetrieveFile?docid=221&version=1&filename=EGI-InSPIRE-CA-1.0-signed.pdf EGI-InSPIRE Consortium Agreement v1.0]  
See [https://www.egi.eu/indico/categoryDisplay.py?categId=10 agendas and minutes in Indico]


===F2F meeting for task leaders prior to EGI TF 2010===
{| cellspacing="0" cellpadding="5" border="1"
Morning of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=97 agenda]
|-
This meeting is for task leaders only!
! Participant <br>Nr.  
 
! Participant Short name /<br> Lead Beneficiary
===F2F meeting for NA3 task leaders prior to EGI TF 2010===
! Participant country
Afternoon of Monday 13 September 2010, [https://www.egi.eu/indico/conferenceDisplay.py?confId=121 agenda]
! colspan="4" | WP3 (NA3): User Community Support
This meeting is for NA3 task leaders and NGIs with NA3 Global task.
! colspan="2" | Person Months<br> per Effort Type
! Total Person<br> Months
|-
| <br>
| <br>
| <br>
! TNA3.1
<small>Activity<br> Management</small>


===EGI Technical Forum 2010===
! TNA3.2
<small>User &amp; Community<br> Support Team</small>


'''WP3 (NA3) Sessions'''
! TNA3.3
<small>NGI User <br> Support Teams</small>


Tuesday, 14 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=124&slotId=0&confId=48#2010-09-14 User Training - Getting started in EGI] '''Convener:''' Gergely Sipos NA3/EGI.eu
! TNA3.4
<small>Technical<br> Services</small>


Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=31&slotId=0&confId=48#2010-09-15 Virtual Research Communities] '''Convener:''' Stephen Brewer NA3/EGI.eu
! EGI  
 
! NGI  
Wednesday, 15 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=8&slotId=0&confId=48#2010-09-15 EGI User Support Services] '''Convener:''' Marios Chatziangelou NA3/GRNET
| <br>
 
Friday, 17 September 2010 [https://www.egi.eu/indico/sessionDisplay.py?sessionId=78&slotId=0&confId=48#2010-09-17 NGI User support Teams] '''Convener:''' Gergely Sipos NA3/EGI.eu
 
 
[[WP3:_User_Community_Coordination/EGI TF 2010 Summary | EGI TF 2010 Summary]]
 
=WP3 Partners and effort (Person Months)=
Extracted from: [https://documents.egi.eu/secure/RetrieveFile?docid=221&version=1&filename=EGI-InSPIRE-CA-1.0-signed.pdf EGI-InSPIRE Consortium Agreement v1.0]
{| border="1" cellspacing="0" cellpadding="5"
!Participant <br>Nr.
!Participant Short name /<br> Lead Beneficiary
!colspan="4"|WP3 (NA3): User Community Support
!colspan="2"|Person Months<br> per Effort Type
!Total Person<br> Months
|-
|-
|
| 1
|
| EGI.EU
!TNA3.1
| The Netherlands
<small>Activity<br>
| 36
Management</small>
| 165
!TNA3.2
| <br>  
<small>User & Community<br>
| <br>  
Support Team</small>
| 201
!TNA3.3
| <br>  
<small>NGI User <br>
| 201
Support Teams</small>
!TNA3.4
<small>Technical<br>
Services</small>
!EGI
!NGI
|
|-
|-
|1
| 2
|EGI.EU
| UPT
|36
| Albania
|165
| <br>
|
| 7
|
| 19
|201
| 5
|
| <br>
|201
| 31
| 31
|-
|-
|2
| 3
|UPT
| IIAP NAS RA
|
| Armenia
|7
| <br>
|19
| <br>
|5
| 6
|
| <br>
|31
| <br>
|31
| 6
| 6
|-
|-
|3
| 5
|IIAP NAS RA
| IPP-BAS
|
| Bulgaria
|
| <br>
|6
| 8
|
| <br>
|
| <br>
|6
| <br>
|6
| 8
| 8
|-
|-
|5
| <br>
|IPP-BAS
| IPP-BAS  
|
| <br>
|8
| <br>
|
| 8  
|
| <br>
|
| <br>
|8
| <br>
|8
| 8  
| 8
|-
|-
|
| 7
|IPP-BAS
| SWITCH
|
| Switzerland
|8
| <br>
|
| 4
|
| 8
|
| <br>
|8
| <br>
|8
| 12
| 12
|-
|-
|7
| <br>
|SWITCH
| ETH Zurich
|
| <br>
|4
| <br>
|8
| 2
|
| 2
|
| <br>
|12
| <br>
|12
| 4
| 4
|-
|-
|
| <br>
|ETH Zurich
| UZH
|
| <br>
|2
| <br>
|2
| 2  
|
| 6
|
| <br>
|4
| <br>
|4
| 8
| 8
|-
|-
|
| 8
|UZH
| UCY
|
| Cyprus
|2
| <br>
|6
| 3
|
| 3
|
| 2
|8
| <br>
|8
| 8  
| 8
|-
|-
|8
| 9
|UCY
| CESNET
|
| Czech Republic
|3
| <br>
|3
| 4
|2
| 12
|
| 12
|8
| <br>
|8
| 28
| 28
|-
|-
|9
| 10
|CESNET
| KIT-G
|
| Germany
|4
| <br>
|12
| 6
|12
| 53
|
| 7
|28
| <br>
|28
| 66
| 66
|-
|-
|10
| <br>
|KIT-G
| KIT-G  
|
| <br>
|6
| <br>
|53
| 6  
|7
| 36
|
| <br>
|66
| <br>
|66
| 42
| 42
|-
|-
|
| <br>
|KIT-G
| DESY
|
| <br>
|6
| <br>
|36
| <br>
|
| 2
|
| 7
|42
| <br>
|42
| 9
| 9
|-
|-
|
| <br>
|DESY
| JUELICH
|
| <br>
|
| <br>
|2
| <br>
|7
| 3
|
| <br>
|9
| <br>
|9
| 3
| 3
|-
|-
|
| <br>
|JUELICH
| FRAUNHOFER
|
| <br>
|
| <br>
|3
| <br>
|
| 12
|
| <br>
|3
| <br>
|3
| 12
| 12
|-
|-
|
| 12
|FRAUNHOFER
| CSIC
|
| Spain
|
| <br>
|12
| <br>
|
| 15
|
| 24
|12
| 12  
|12
| 27
| 39
|-
|-
|12
| <br>
|CSIC
| CSIC  
|
| <br>
|
| <br>
|15
| <br>
|24
| 15  
|12
| <br>
|27
| 12  
|39
| 3
| 15
|-
|-
|
| <br>
|CSIC
| UPVLC
|
| <br>
|
| <br>
|15
| <br>
|
| <br>
|12
| 24
|3
| <br>
|15
| 24
| 24
|-
|-
|
| 13
|UPVLC
| CSC
|
| Finland
|
| <br>
|
| 8
|24
| 16
|
| <br>
|24
| <br>
|24
| 24  
| 24
|-
|-
|13
| 14
|CSC
| CNRS
|
| France
|8
| <br>
|16
| 7
|
| 36
|
| 11
|24
| <br>
|24
| 54
| 54
|-
|-
|14
| <br>
|CNRS
| CNRS  
|
| <br>
|7
| <br>
|36
| 4
|11
| 23
|
| <br>
|54
| <br>
|54
| 27
| 27
|-
|-
|
| <br>
|CNRS
| CEA
|
| <br>
|4
| <br>
|23
| <br>
|
| 5
|
| 6
|27
| <br>
|27
| 11
| 11
|-
|-
|
| <br>
|CEA
| HEALTHGRID
|
| <br>
|
| <br>
|5
| 3
|6
| 8
|
| 5
|11
| <br>
|11
| 16
| 16
|-
|-
|
| 15
|HEALTHGRID
| GRENA
|
| Georgia
|3
| <br>
|8
| <br>
|5
| 6
|
| <br>
|16
| <br>
|16
| 6
| 6
|-
|-
|15
| 16
|GRENA
| GRNET
|
| Greece
|
| <br>
|6
| <br>
|
| <br>
|
| 47
|6
| 47
|6
| <br>
| 47
|-
|-
|16
| <br>
|GRNET
| GRNET  
|
| <br>
|
| <br>
|
| <br>
|47
| <br>
|47
| 34
|
| 34
|47
| <br>
| 34
|-
|-
|
| <br>
|GRNET
| IASA
|
| <br>
|
| <br>
|
| <br>
|34
| <br>
|34
| 13
|
| 13
|34
| <br>
| 13
|-
|-
|
| 18
|IASA
| MTA KFKI
|
| Hungary
|
| <br>
|
| 28
|13
| <br>
|13
| 4
|
| <br>
|13
| 32
| 32
|-
|-
|18
| <br>
|MTA KFKI
| MTA KFKI  
|
| <br>
|28
| <br>
|
| 5
|4
| <br>
|
| 4  
|32
| <br>
|32
| 9
| 9
|-
|-
|
| <br>
|MTA KFKI
| BME
|
| <br>
|5
| <br>
|
| 9
|4
| <br>
|
| <br>
|9
| <br>
|9
| 9  
| 9
|-
|-
|
| <br>
|BME
| MTA SZTAKI
|
| <br>
|9
| <br>
|
| 14
|
| <br>
|
| <br>
|9
| <br>
|9
| 14
| 14
|-
|-
|
| 19
|MTA SZTAKI
| TCD
|
| Ireland
|14
| <br>
|
| 6
|
| 4
|
| 4
|14
| <br>
|14
| 14  
| 14
|-
|-
|19
| 20
|TCD
| IUCC
|
| Israel
|6
| <br>
|4
| 2
|4
| 9
|
| 2
|14
| <br>
|14
| 13
| 13
|-
|-
|20
| 21
|IUCC
| INFN
|
| Italy
|2
| <br>
|9
| 12
|2
| 28
|
| <br>
|13
| <br>
|13
| 40
| 40
|-
|-
|21
| <br>
|INFN
| INFN  
|
| <br>
|12
| <br>
|28
| 12  
|
| 28  
|
| <br>
|40
| <br>
|40
| 40  
| 40
|-
|-
|
| 22
|INFN
| VU
|
| <br>
|12
| <br>
|28
| 6
|
| 9
|
| <br>
|40
| <br>
|40
| 15
| 15
|-
|-
|22
| 23
|VU
| RENAM
|
| Moldova (Republic of)
|6
| <br>
|9
| 5
|
| 4
|
| <br>
|15
| <br>
|15
| 9
| 9
|-
|-
|23
| 26
|RENAM
| NCF
|
| The Netherlands
|5
| <br>
|4
| <br>
|
| 6
|
| 3
|9
| <br>
|9
| 9  
| 9
|-
|-
|26
| <br>
|NCF
| FOM
|
| <br>
|
| <br>
|6
| <br>
|3
| 3  
|
| 1
|9
| <br>
|9
| 4
| 4
|-
|-
|
| <br>
|FOM
| SARA
|
| <br>
|
| <br>
|3
| <br>
|1
| 3  
|
| 2
|4
| <br>
|4
| 5
| 5
|-
|-
|
| 27
|SARA
| SIGMA
|
| Norway
|
| <br>
|3
| 4
|2
| 14
|
| 9
|5
| <br>
|5
| 27
| 27
|-
|-
|27
| <br>
|SIGMA
| SIGMA  
|
| <br>
|4
| <br>
|14
| 4  
|9
| <br>
|
| 9  
|27
| <br>
|27
| 13
| 13
|-
|-
|
| <br>
|SIGMA
| UIO
|
| <br>
|4
| <br>
|
| <br>
|9
| 7
|
| <br>
|13
| <br>
|13
| 7
| 7
|-
|-
|
| <br>
|UIO
| URA
|
| <br>
|
| <br>
|7
| <br>
|
| 7  
|
| <br>
|7
| <br>
|7
| 7  
| 7
|-
|-
|
| 28
|URA
| CYFRONET
|
| Poland
|
| <br>
|7
| <br>
|
| 22
|
| 13
|7
| <br>
|7
| 35
| 35
|-
|-
|28
| <br>
|CYFRONET
| CYFRONET  
|
| <br>
|
| <br>
|22
| <br>
|13
| 4
|
| <br>
|35
| <br>
|35
| 4
| 4
|-
|-
|
| <br>
|CYFRONET
| UWAR
|
| <br>
|
| <br>
|4
| <br>
|
| 10
|
| 7
|4
| <br>
|4
| 17
| 17
|-
|-
|
| <br>
|UWAR
| ICBP
|
| <br>
|
| <br>
|10
| <br>
|7
| 8
|
| 6
|17
| <br>
|17
| 14
| 14
|-
|-
|
| 29
|ICBP
| LIP
|
| Portugal
|
| <br>
|8
| 6
|6
| 18
|
| 16
|14
| 12
|14
| 28
| 40
|-
|-
|29
| 30
|LIP
| IPB
|
| Serbia
|6
| <br>
|18
| <br>
|16
| 12
|12
| 4
|28
| <br>
|40
| 16
| 16
|-
|-
|30
| 31
|IPB
| ARNES
|
| Slovenia
|
| <br>
|12
| 4
|4
| 11
|
| 4  
|16
| <br>
|16
| 19
| 19
|-
|-
|31
| <br>
|ARNES
| ARNES  
|
| <br>
|4
| <br>
|11
| 1
|4
| 7
|
| 3
|19
| <br>
|19
| 11
| 11
|-
|-
|
| <br>
|ARNES
| JSI
|
| <br>
|1
| <br>
|7
| 3
|3
| 4
|
| 1
|11
| <br>
|11
| 8
| 8
|-
|-
| 32
| UI SAV
| Slovakia
| <br>
| 4
| 17
| 17
| <br>
| 38
| 38
|-
|-
|
| 33
|JSI
| TUBITAK<br>ULAKBIM
|
| Turkey
|3
| <br>
|4
| 8
|1
| 20
|
| 8
|8
| <br>
|8
| 36
| 36
|-
|-
|32
| 34
|UI SAV
| STFC
|
| United Kingdom
|4
| <br>
|17
| 24
|17
| <br>
|
| 27
|38
| 23
|38
| 28
| 51
|-
|-
|33
| <br>
|TUBITAK<br>ULAKBIM
| STFC
|
| <br>  
|8
| <br>
|20
| 12
|8
| <br>
|
| 4
|36
| <br>
|36
| 16
| 16
|-
|-
|34
| <br>
|STFC
| UEDIN
|
| <br>
|24
| <br>
|
| <br>
|27
| <br>
|23
| 23  
|28
| 23
|51
| <br>
| 23
|-
|-
|
| <br>
|STFC
| GLASGOW
|
| <br>
|12
| <br>
|
| 4
|4
| <br>
|
| <br>
|16
| <br>
|16
| 4
| 4
|-
|-
|
| <br>
|UEDIN
| IMPERIAL
|
| <br>
|
| <br>
|
| 4
|23
| <br>
|23
| <br>
|
| <br>
|23
| 4
| 4
|-
|-
|
| <br>
|GLASGOW
| UNIMAN
|
| <br>
|4
| <br>
|
| 4  
|
| <br>
|
| <br>
|4
| <br>
|4
| 4  
| 4
|-
|-
|
| 36
|IMPERIAL
| UCPH
|
| Denmark
|4
| <br>
|
| <br>
|
| 20
|
| <br>
|4
| <br>
|4
| 20
| 20
|-
|-
|
| 38
|UNIMAN
| VR-SNIC
|
| Sweden
|4
| <br>
|
| <br>
|
| 9
|
| <br>
|4
| <br>
|4
| 9
| 9
|-
|-
|36
| <br>
|UCPH
| KTH
|
| <br>
|
| <br>
|20
| <br>
|
| 9
|
| <br>
|20
| <br>
|20
| 9
| 9
|-
|-
|38
| 40
|VR-SNIC
| E-ARENA
|
| Russian Federation
|
| <br>
|9
| 7
|
| <br>
|
| <br>
|9
| <br>
|9
| 7
| 7
|-
|-
|
| <br>
|KTH
| E-ARENA
|
| <br>
|
| <br>
|9
| 7
|
| <br>
|
| <br>
|9
| <br>
|9
| 7
| 7
|-
|-
|40
| 42
|E-ARENA
| ASGC
|
| Taiwan
|7
| <br>
|
| 37
|
| 72
|
| 12
|7
| <br>
|7
| 121
| 121
|-
|-
|
| 43
|E-ARENA
| ASTI
|
| Philippines
|7
| <br>
|
| 32
|
| 180
|
| 8
|7
| <br>
|7
| 220
| 220
|-
|-
|42
| 44
|ASGC
| ITB
|
| Indonesia
|37
| <br>
|72
| 4
|12
| 6
|
| <br>
|121
| <br>
|121
| 10
| 10
|-
|-
|43
| 46
|ASTI
| KISTI
|
| Korea (Republic of)
|32
| <br>
|180
| <br>
|8
| 28
|
| <br>
|220
| <br>
|220
| 28
| 28
|-
|-
|44
| 48
|ITB
| NUS
|
| Singapore
|4
| <br>
|6
| 8
|
| 8
|
| 8
|10
| <br>
|10
| 24
| 24
|-
|-
|46
| 49
|KISTI
| UPM
|
| Malaysia
|
| <br>
|28
| 8
|
| 4
|
| <br>
|28
| <br>
|28
| 12
| 12
|-
|-
|48
| 50
|NUS
| NECTEC
|
| Thailand
|8
| <br>
|8
| <br>
|8
| 4  
|
| <br>
|24
| <br>
|24
| 4  
|-
| 4
|49
|UPM
|
|8
|4
|
|
|12
|12
|-
|50
|NECTEC
|
|
|4
|
|
|4
|4
|-
|
!TOTALS
!36
!417
!679
!247
!296
!1083
!1379
|-
|-
| <br>
! TOTALS
| <br>
! 36
! 417
! 679
! 247
! 296
! 1083
! 1379
|}
|}


=User Support Services and tools=
= [[EGIWiki:Inspire-na3:Scrap room|Scrap room - An area for ideas and suggestions on User Support]]  =
This section should list the support service and resources that EGI provides for users, as well as the list of the shared tools that EGI partners provide for the EGI community to facilitate the work of NGI user support teams. The list is not complete yet, its structure and content will be reviewed soon, based on D3.1.
 
Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas:
 
== RT Requirements vs Market place  ==
 
== New UCST Web Pages - under construction  ==
 
== Workshops  ==


* List of training events: http://training.egi.eu/index.cfm
=== Event titles &amp; discussion  ===
* List of registered trainers: http://training.egi.eu/trainers/
* Database of training materials: http://training.egi.eu/material/index.cfm
* Database of EGI applications: http://appdb.egi.eu/


* Trainer registration and profile update form: http://www.iceage-eu.org/learnerRegistry/browseEGEETrainers.cfm
=== Links  ===
* List of accredited trainers: ''on an Excel sheet at EGI.eu''
* List of Certification Authorities recognised by EGI: http://www.igtf.net/
* List of Virtual Organisations of EGI: http://cic.gridops.org/
* GILDA training Virtual Organisation: https://gilda.ct.infn.it/
* Hands-on exercises for the GILDA training VO: https://grid.ct.infn.it/twiki/bin/view/GILDA/WebHome
* MTA SZTAKI Application Porting Support Team: http://www.lpds.sztaki.hu/gasuc
* Application description form (helps interviewers of new communities): http://www.lpds.sztaki.hu/gasuc/?m=4
* Global Grid User Support: http://www.ggus.org/


* Training event registration page: http://indico.cern.ch/categoryDisplay.py?categId=192
== GGUS Tools/Reports  ==
* Trainer registration page: http://www.iceage-eu.org/learnerRegistry/newEGEETrainer.cfm?auth=024B0750
* Booking the GILDA training Virtual Organisation for a training event: https://gilda.ct.infn.it/request_tutorial/index.php
* Database of training materials - Digital library: http://library.nesc.ed.ac.uk:8080/egee


'''Documents on User support'''
== Usability inspection  ==
* Strategy for a transition of the user support activity from EGEE to EGI - Strategy note (Only covers GGUS!): https://edms.cern.ch/document/1006814


'''Tutorials, use cases, etc'''
== MediaWiki tools  ==


Different approaches to access input files in a job: "Sandbox" method, "Parachute" method, "Shared Area": http://www.eu-egee.org/fileadmin/documents/UseCases/SWInstallation.html
=== Doc2Wiki Publisher  ===


=[[EGIWiki:Inspire-na3:Scrap room | Scrap room - An area for ideas and suggestions on User Support]]=
=== Embedding slides ===

Latest revision as of 19:29, 24 December 2014

EGI Inspire Main page




Introduction to NA3 - User Community Coordination

Work package leader: Steve Brewer, Chief Customer Officer, EGI.eu
Deputy leader: Gergely Sipos, Senior User Community Support Officer, EGI.eu

This page presents a summary of progress with EGI-InSPIRE Work package WP3 - NA3 - User Community Coordination

User support processes

See the processes described in the Deliverable documents D3.1 and D3.3 saved in the EGI Documents Database


Requirement gathering

The evolution of the European Grid Infrastructure is driven by the users. Therefore capturing and communicating feedback from users to the infrastructure as well as technology operators and providers is a key goal for NA3 and for the project as a whole. The page linked below describes the channels, processes and bodies that the User Community Coordination activity established and runs in order to collect, capture, process, and report requirements and recommendations of users. Input from users are collected by NA3 through various electronic channels and face-to-face communication mechanisms. The User Community Board (UCB), the group of representatives of user communities, then prioritises the collected input with the help of the EGI.eu User Community Support Team (UCST) and the User Services Advisory Group (USAG). The prioritised, weighed requirements prepared by these groups provide direction for the evolution of middleware services as well as the user-oriented technical services provided by EGI. This page also includes links to the requirements and recommendations that have been collected through these processes so far.

Requirements gathering details

User Support Services and tools

Tools, services and resources for users

The page "Tools, services and resources for users" provides a categorisation and list of software service and tools that are available for EGI users and user support teams. The linked section contains:

Basic Tools

  • E-mail Lists
  • Web Pages
    • MAPPER Task Force

Tools, Services, Resources within EGI InSPIRE

  • TNA 3.4 Tools
  • Other: VO & Operations Portal

External Tools and Resources

  • Monitoring

Work package structure

Insert a diagram with explanation here

TNA3.1 - Activity Management

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.2 - User & Community Support Team

Task leader: Steve Brewer, CCO, EGI.eu

TNA3.3 - NGI User Support Teams

Task leader: Gergely Sipos, EGI.eu

TNA3.4 - Technical Services

Task leader: Marios Chatziaggelou, IASA/GRNET

WP3 events and meetings

Routine Events

Future Events

EGI Technical Forum 2011 - Lyon, France

  • Forum takes place 19-23 September 2011
  • For UCST plans, ideas and scratch pad for the Technical Forum, See TF 2011 Web-page.
  • There will be a F2F NA3 meeting on Friday 23rd September, 09:00 - 11:00.

Past Events

EGI User Forum 2011 - Vilnius, Lithuania

EGI Technical Forum 2010

  • F2F meeting for task leaders prior to EGI TF 2010
    • Morning of Monday 13 September 2010, agenda This meeting is for task leaders only!
    • Afternoon of Monday 13 September 2010, agenda This meeting is for NA3 task leaders and NGIs with NA3 Global task.

WP3 (NA3) Sessions

Metrics

All the metrics that are collected by the EGI-InSPIRE project on a three-month basis are reported in the "Quality Plan and Project Metrics" document, produced by NA2 on annually:

The user related metrics evolve each year largely driven by the discussion in the MS304, MS307, MS310, MS313 series of documents.

The list of metrics and values that are collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months are available on these pages:

Deliverables

Nr. Title Lead Partner PM
D3.1 User Community Support Process CNRS (14), France 3
D3.2 Annual Report on EGI's User Community Services EGI.EU (1) 11
D3.3 User Community Support Process CNRS (14), France 15
D3.4 Annual Report on EGI's User Community Services EGI.EU (1) 23
D3.5 User Community Support Process CNRS (14), France 27
D3.6 Annual Report on EGI's User Community Services EGI.EU (1) 35
D3.7 User Community Support Process CNRS (14), France 39
D3.8 Annual Report on EGI's User Community Services EGI.EU (1) 47

Milestones

Nr. Title Lead Partner PM
MS301 User Support Contacts INFN (21), Italy 1
MS302 Training Website STFC (34), UK 2
MS303 Ported Applications Website GRNET (16), Greece 2
MS304 User Support Metrics MTA KFKI (18), Hungary 3
MS305 User Feedback and Recommendations EGI.EU (1) 6
MS306 User Support Contacts INFN (21), Italy 14
MS307 User Support Metrics MTA KFKI (18), Hungary 15
MS308 User Feedback and Recommendations EGI.EU (1) 18
MS309 User Support Contacts INFN (21), Italy 26
MS310 User Support Metrics MTA KFKI (18), Hungary 27
MS311 User Feedback and Recommendations EGI.EU (1) 30
MS312 User Support Contacts INFN (21), Italy 38
MS313 User Support Metrics MTA KFKI (18), Hungary 39
MS314 User Feedback and Recommendations EGI.EU (1) 42

Deliverable and Milestone Edit & Review process

See also: Quality Assurance process for deliverables and milestones

Quality Assurance Procedures Document: Quality Assurance Procedures


Time
before
submission 		State in
AMB RT Queue 		RT Ticket
Owner 		Material
6 weeks ToC Activity
Manager 		Document skeleton created and first version of the document with the table of contents enterted into the document.
4 weeks Draft Activity
Manager 		A full draft is available in the repository that has been reviewed within the activity.
3 weeks Review Activity
Manager 		A full draft is undergoing internal review within the activity.
2 weeks External
Review 		Moderator A review led by a moderator and one reviewer using the document comments form has been completed and responded to by the document authors. This may take multiple cycles.
2 weeks AMB
Review 		Project
Manager 		Document starts being reviewed by the AMB.
1 week PMB
Review 		Project
Director 		Document circulated to the PMB for information.
Deadline With EC Project
Finance
Officer 		A clean version of the document is in the document repository and made available to the EC.

Time tables

2010 year

2010
Time
Table 		PM1
May 		PM2
June 		PM3
July 		PM4
August 		PM5
September 		PM6
October 		PM7
November 		PM8
December
MS301 MS302
MS303 		MS304
D3.1

MS305

2011 year

2011
Time
Table 		PM9
January 		PM10
February 		PM11
March 		PM12
April 		PM13
May 		PM14
June 		PM15
July 		PM16
August 		PM17
September 		PM18
October 		PM19
November 		PM20
December


D3.2

MS306 MS307
D3.3

MS308

2012 year

2012
Time
Table 		PM21
January 		PM22
February 		PM23
March 		PM24
April 		PM25
May 		PM26
June 		PM27
July 		PM28
August 		PM29
September 		PM30
October 		PM31
November 		PM32
December


D3.4

MS309 MS310
D3.5

MS311

2013 year

2013
Time
Table 		PM33
January 		PM34
February 		PM35
March 		PM36
April 		PM37
May 		PM38
June 		PM39
July 		PM40
August 		PM41
September 		PM42
October 		PM43
November 		PM44
December


D3.6

MS312 MS313
D3.7

MS314

2014 year

2014
Time
Table 		PM45
January 		PM46
February 		PM47
March 		PM48
April


D3.8

WP3 Partners and effort (Person Months)

Extracted from: EGI-InSPIRE Consortium Agreement v1.0

Participant
Nr. 		Participant Short name /
Lead Beneficiary 		Participant country WP3 (NA3): User Community Support Person Months
per Effort Type 		Total Person
Months



TNA3.1

Activity
Management

TNA3.2

User & Community
Support Team

TNA3.3

NGI User
Support Teams

TNA3.4

Technical
Services

EGI NGI
1 EGI.EU The Netherlands 36 165

201
201
2 UPT Albania
7 19 5
31 31
3 IIAP NAS RA Armenia

6

6 6
5 IPP-BAS Bulgaria
8


8 8

IPP-BAS

8


8 8
7 SWITCH Switzerland
4 8

12 12

ETH Zurich

2 2

4 4

UZH

2 6

8 8
8 UCY Cyprus
3 3 2
8 8
9 CESNET Czech Republic
4 12 12
28 28
10 KIT-G Germany
6 53 7
66 66

KIT-G

6 36

42 42

DESY


2 7
9 9

JUELICH


3

3 3

FRAUNHOFER


12

12 12
12 CSIC Spain

15 24 12 27 39

CSIC


15
12 3 15

UPVLC



24
24 24
13 CSC Finland
8 16

24 24
14 CNRS France
7 36 11
54 54

CNRS

4 23

27 27

CEA


5 6
11 11

HEALTHGRID

3 8 5
16 16
15 GRENA Georgia

6

6 6
16 GRNET Greece


47 47
47

GRNET



34 34
34

IASA



13 13
13
18 MTA KFKI Hungary
28
4
32 32

MTA KFKI

5
4
9 9

BME

9


9 9

MTA SZTAKI

14


14 14
19 TCD Ireland
6 4 4
14 14
20 IUCC Israel
2 9 2
13 13
21 INFN Italy
12 28

40 40

INFN

12 28

40 40
22 VU

6 9

15 15
23 RENAM Moldova (Republic of)
5 4

9 9
26 NCF The Netherlands

6 3
9 9

FOM


3 1
4 4

SARA


3 2
5 5
27 SIGMA Norway
4 14 9
27 27

SIGMA

4
9
13 13

UIO


7

7 7

URA


7

7 7
28 CYFRONET Poland

22 13
35 35

CYFRONET


4

4 4

UWAR


10 7
17 17

ICBP


8 6
14 14
29 LIP Portugal
6 18 16 12 28 40
30 IPB Serbia

12 4
16 16
31 ARNES Slovenia
4 11 4
19 19

ARNES

1 7 3
11 11

JSI

3 4 1
8 8
32 UI SAV Slovakia
4 17 17
38 38
33 TUBITAK
ULAKBIM 		Turkey
8 20 8
36 36
34 STFC United Kingdom
24
27 23 28 51

STFC

12
4
16 16

UEDIN



23 23
23

GLASGOW

4


4 4

IMPERIAL

4


4 4

UNIMAN

4


4 4
36 UCPH Denmark

20

20 20
38 VR-SNIC Sweden

9

9 9

KTH


9

9 9
40 E-ARENA Russian Federation
7


7 7

E-ARENA

7


7 7
42 ASGC Taiwan
37 72 12
121 121
43 ASTI Philippines
32 180 8
220 220
44 ITB Indonesia
4 6

10 10
46 KISTI Korea (Republic of)

28

28 28
48 NUS Singapore
8 8 8
24 24
49 UPM Malaysia
8 4

12 12
50 NECTEC Thailand

4

4 4

TOTALS
36 417 679 247 296 1083 1379

Scrap room - An area for ideas and suggestions on User Support

Click on the above title in order to proceed to the WP3 Scrap room, a development area that contains the following topic areas:

RT Requirements vs Market place

New UCST Web Pages - under construction

Workshops

Event titles & discussion

Links

GGUS Tools/Reports

Usability inspection

MediaWiki tools

Doc2Wiki Publisher

Embedding slides

Retrieved from "https://wiki.egi.eu/w/index.php?title=EGI-InSPIRE:WP3_User_Community_Coordination&oldid=73033"