EGI-InSPIRE:NA3 Metrics Y1
|EGI Inspire Main page|
This page lists EGI-InSPIRE NA3 metrics for project year one (May 2010 - April 2011)
Activity level metrics
The following metrics were collected by the NA3 activity for the EGI-InSPIRE Quarterly Reports every three months :
|Metric ID (scope)||Metric||Provider||Task||Comments/Explanation||Initial value:
1/May/2010 - Q1
|1/Aug/2010 - Q2||1/Nov/2010 - Q3||1/Feb/2011 - Q4||1/May/2011 - project review|
|M.NA3.1||Number of tickets with creation time within the specified timeframe||N.Ferreira (GGUS link)||TNA3.2/3||Query example||2416||2729||2986||????|
|M.NA3.2||Number of GGUS tickets raised by users and resolved by NUST & UCST SUs||N.Ferreira (GGUS link)||TNA3.3||Query example||0||0
Note: User Support Team Units were not available in GGUS during these periods.
|0||1 (The support team is not used in GGUS any more. NGIs have their own support teams. The metric is not reported from year 2.)|
|M.NA3.3||Number of GGUS tickets raised by users and resolved by UCST SU||N.Ferreira (GGUS link)||TNA3.3||Query example||0||0
Note:User Community Support Team unit was not available in GGUS during these periods.
|0||1 (The metric is not reported from year 2.)|
|M.NA3.4||Time to resolve tickets:
||N.Ferreira (GGUS link)||TNA3.3||Reports to M.NA3.1, in day units.||14.8
|M.NA3.5||Uptime of User Support websites:
Note:The team still in the evaluation phase of VO support tools and does not operate tools yet.
Currently in wiki to be moved to www.egi.eu
|M.NA3.6||Visitors to User Support websites:
||UCST for Training and AppDB
I.Blanquer for VO Services
|TNA3.4||For training: "Unique pageviews" of training_marketplace from Google Analytics
For AppDB: "Visits" for appdb.egi.eu from Google Analytics
Currently in EGI Wiki, to be moved to www.egi.eu
|M.NA3.7||Number of VO Support Services:
1 (VO SAM)
2 (2 instances of the VO SAM)
|M.NA3.8||Number of Applications in the AppDB:
|Number of Trainers in the Trainers database||Not used any longer||TNA3.4/3||57||57||57||57 (Note: Trainers' database is not supported any more. The metric is not reported from year 2.)|
|M.NA3.10||Number of Training Days delivered through NGI Training events||R.McLennan (UCST)||TNA3.4/3||(Training days, not trainee days!)||11||28||82
Note: There were a further 10 significant training events promoted by EGI. These ranged from MSc courses to non European events and have thus been excluded from this 'metric', though they serve to demonstrate EGI's growing influence.
||TNA3.1||Including national VOs
On first day of quarter
On first day of quarter
|M.NA3.12||Number of users (grouped by community and VO)||C.Lorphelin||TNA3.1||Not exact numbers. Some VOMS servers can be inaccessible at the time of capturing. The metrics have been refined and since May 1st numbers are extracted from the new portal.||12,409:
Further information: - Sources to obtain GGUS metrics: https://gus.fzk.de/ws/ticket_info.php?ticket=63412
The MS304 "User Support Metrics" milestone document provides a discussion forum on the metrics that should be captured about user support. This document is formally updated in July 2011 (MS307), July 2012 (MS310) and July 2013 (MS313).
Project level metric
The following activity (NA3) metrics are aligned against the project’s objectives.
|May-Jul 2010||Aug-Oct 2010||Nov-Jan 2011||Feb-Apr 2011|
|PO4||Addition of new User Communities||Number of users from non-HUC VOs (Can be calculated using M.NA3.12)||N.Ferreira (UCST)||0
Computer Science and Mathematics (24);
Computer Science and Mathematics (28);
Computer Science and Mathematics (10);
Computer Science and Mathematics (12);