EGI-InSPIRE:SA1.6-QR14

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Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports



1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein https://www.egi.eu/indico/categoryDisplay.py?categId=27 "shopping list" meeting traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements
monthly (web conf): Representatives from Technology Providers, NGIs, GGUS team, WLCG https://indico.egi.eu/indico/categoryDisplay.py?categId=78 GGUS Advisory Board (GGUS-AB) meeting Further development of GGUS system
need driven no INDICO URL one on one meetings with NGI interface developers testing the interfaces, resolving interface issues
need driven no INDICO URL meetings with EGI-SA2 definition of the technology support workflows and their implementation

2. Main Achievements

GGUS structure

Support units

Decommissioned support units

  • "Condor Utils"
  • "ETICS"
  • "Torque Utils"

New support units

  • "UMD Product Submission"
  • "IDGF"
  • "CVMFS"

GGUS web portal

  • New "Did you knows?" about the following topics:
 - Duplicate ticket.
  • Display the quality of service of the support units on an info page at the portal
  • Removed Type of Problem "Batch"
  • Added the attribute "Ticket priority" to the XML output of the search results


GGUS system

  • Adapted the synchronization with GOCDB according to the changed PI

Interfaces with other ticketing systems

  • Further improvements to the GGUS-SNOW interface

Alarm tests after GGUS releases

  • Executed the alarm and interface tests after each GGUS release.

3. Issues and Mitigation

Issue Description Mitigation Description
Collaboration of GGUS and PRACE This action is postponed as it has only low priority for PRACE at the moment.
Collaboration of GGUS and MAPPER The xGUS instance is ready for going life. Waiting for the go from the MAPPER people.
Collaboration of GGUS and DANTE No collaboration of GGUS and DANTE for now

4. Plans for the next period

  • Integration of Operations Portal in GGUS. This action is postponed as requested by Operations Portal admins.
  • Fully integrate the CMS VO in GGUS and retire the interface to Savannah.
  • Migrate GGUS shopping list from Savannah to JIRA.
  • Implement alarm process through GGUS in case of failures of operational tools.
  • Implement work flow for tickets needing information about UMD releases when issue was solved by PTs.
  • Integration of support unit for EDUPERT

GGUS system

  • Migrate GGUS to the xGUS framework
  • Shibboleth authentication
  • Finalize fail safe architecture


GGUS web portal

  • Implement a bulk submit feature.

Interfaces with other systems

  • Implement interface to XSEDE RT system
  • Implement interface to PRACE RT system.