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Decommissioned support units<br> | Decommissioned support units<br> | ||
* "LCG CE" | * "LCG CE" | ||
* "GridView" | |||
=== VOs === | === VOs === | ||
Decommissioned VO | |||
* "cppm" | |||
Introduced new VO | |||
* "ops.ndgf.org"<br> | |||
Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists. | |||
== GGUS web portal == | == GGUS web portal == | ||
* | * Number consecutively entries in history and enable pointers between them.<br> | ||
* Updated the info section with new "did you knows?" <br> | * Updated the info section with new "did you knows?" <br> | ||
* | * Check for duplicate attachment names and display attachment name in comment as link.<br> | ||
* Implemented | * ETA field usable for tickets with priority urgent and less urgent now.<br> | ||
* Send reminders to the notified sites. <br> | |||
* Fixed bugs in master-slave and parent-child relations.<br> | |||
* Implemented popup window showing the site being in downtime for team and alarm ticket submit form.<br> | |||
== GGUS system == | == GGUS system == | ||
* | * Migrated GGUS mail boxes to new mail infrastructure.<br> | ||
* Fixed bug in mail template of verification notifications.<br> | * Fixed bug in mail template of verification notifications.<br> | ||
== Interfaces with other ticketing systems == | == Interfaces with other ticketing systems == | ||
* | * Fixing bugs in interface to CERN SNOW. | ||
* | * Implementation of interface for IBERGRID RT ticketing system ongoing. | ||
== High availability == | == High availability == | ||
* | * Skipped auto-switching approach. Switching to the backup machines will be done using a management script that can be run by GGUS admins or the KIT on-call service at any time. | ||
= 3. Issues and Mitigation = <!-- fill the table below | = 3. Issues and Mitigation = <!-- fill the table below | ||
Revision as of 10:38, 17 January 2013
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
| Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
|---|---|---|---|
| weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
| monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG | https://indico.egi.eu/indico/categoryDisplay.py?categId=78 | GGUS Advisory board meeting | Further development of GGUS system |
| need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
| need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
Most features of the Report Generator will be implemented by end of January 2013. However some minor changes are still to be done.
GGUS structure
Support units
Decommissioned support units
- "LCG CE"
- "GridView"
VOs
Decommissioned VO
- "cppm"
Introduced new VO
- "ops.ndgf.org"
Review of VOs with low number of tickets or without any tickets in GGUS and checking the members of the VO mailing lists.
GGUS web portal
- Number consecutively entries in history and enable pointers between them.
- Updated the info section with new "did you knows?"
- Check for duplicate attachment names and display attachment name in comment as link.
- ETA field usable for tickets with priority urgent and less urgent now.
- Send reminders to the notified sites.
- Fixed bugs in master-slave and parent-child relations.
- Implemented popup window showing the site being in downtime for team and alarm ticket submit form.
GGUS system
- Migrated GGUS mail boxes to new mail infrastructure.
- Fixed bug in mail template of verification notifications.
Interfaces with other ticketing systems
- Fixing bugs in interface to CERN SNOW.
- Implementation of interface for IBERGRID RT ticketing system ongoing.
High availability
- Skipped auto-switching approach. Switching to the backup machines will be done using a management script that can be run by GGUS admins or the KIT on-call service at any time.
3. Issues and Mitigation
| Issue Description | Mitigation Description |
|---|---|
| Collaboration of GGUS with CSIRT | Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing. |
| Collaboration of GGUS and PRACE | Defining work flows for routing tickets between GGUS and PRACE RT. This discussion is still ongoing. |
4. Plans for the next period
GGUS report generator
Implement missing features and bug fixing. The final version will be available by end of 2012.
GGUS structure
Integration of Operations Portal in GGUS.
Define a concept for allowing access to GGUS without certificate.
Interfaces with other ticketing systems
- Implement interface to PRACE RT system.