Difference between revisions of "EGI-InSPIRE:SA1.6-QR11"
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Note. This is a detailed account of progress over the previous quarter of activities within the task. | Note. This is a detailed account of progress over the previous quarter of activities within the task. | ||
PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (AVOID BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN AN OVERALL REPORT) | PLEASE PROVIDE TEXT IN A GOOD EDITED FORM (AVOID BULLET LISTS OF SHORT ITEMS THAT REQUIRE EXPANSION WHEN INSERTED IN AN OVERALL REPORT) | ||
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== Report Generator == | |||
Most features of the Report Generator will be implemented by end of January 2013. | |||
However some minor changes are still to be done. | |||
== GGUS structure == | |||
=== Support units === | |||
A couple of new support units have been introduced during the last quarter. They are<br> | |||
* 2nd level software support unit -- QosCosGrid<br> | |||
* 2nd level software support unit -- EGI Federated Cloud | |||
Decommissioned support units<br> | |||
* "ARC Deploy" | |||
* "NGI_AT" | |||
* "OTAG" | |||
=== VOs === | |||
VOs "t2k.org", "comet.j-parc.jp" and "neurogrid.incf.org" were added to the list of VOs which provide support via GGUS.<br> | |||
== GGUS web portal == | |||
* Decided how GGUS should proceed with decommissioned VOs<br> | |||
* Updated the info section with new "did you knows?" <br> | |||
* Included status "closed" in the ticket timeline tool.<br> | |||
* Implemented a password reminder.<br> | |||
== GGUS system == | |||
* Replaced old SOAP interface by a new one reducing the number of available fields in operations.<br> | |||
* Fixed bug in mail template of verification notifications.<br> | |||
== Interfaces with other ticketing systems == | |||
* Brought online interface for new NGI_FRANCE ticketing system OTRS. | |||
* Started implementation of interface for IBERGRID RT ticketing system. | |||
==== GGUS - SNOW interface ==== | |||
* Implemented distinction between incidents and change requests | |||
* Fixed bug GGUS "Related issue" field getting flashed by SNOW updates | |||
== High availability == | |||
* Auto-switching for the Remedy server still not implemented. | |||
= 3. Issues and Mitigation = <!-- fill the table below | = 3. Issues and Mitigation = <!-- fill the table below |
Revision as of 10:22, 17 January 2013
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Inspire reports menu: | Home • | SA1 weekly Reports • | SA1 Task QR Reports • | NGI QR Reports • | NGI QR User support Reports |
1. Task Meetings
Date (dd/mm/yyyy) | Url Indico Agenda | Title | Outcome |
---|---|---|---|
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein | https://www.egi.eu/indico/categoryDisplay.py?categId=27 | "shopping list" meeting | traceable at: https://savannah.cern.ch/projects/esc/ and https://rt.egi.eu/rt/Dashboards/2636/GGUS-Requirements |
monthly (web conf): Representatives from EMI, EGI, IGE, NGIs, GGUS team, WLCG | https://indico.egi.eu/indico/categoryDisplay.py?categId=78 | GGUS Advisory board meeting | Further development of GGUS system |
need driven | no INDICO URL | one on one meetings with NGI interface developers | testing the interfaces, resolving interface issues |
need driven | no INDICO URL | meetings with EGI-SA2 /EMI /IGE | definition of the technology support workflows and their implementation |
2. Main Achievements
Report Generator
Most features of the Report Generator will be implemented by end of January 2013. However some minor changes are still to be done.
GGUS structure
Support units
A couple of new support units have been introduced during the last quarter. They are
- 2nd level software support unit -- QosCosGrid
- 2nd level software support unit -- EGI Federated Cloud
Decommissioned support units
- "ARC Deploy"
- "NGI_AT"
- "OTAG"
VOs
VOs "t2k.org", "comet.j-parc.jp" and "neurogrid.incf.org" were added to the list of VOs which provide support via GGUS.
GGUS web portal
- Decided how GGUS should proceed with decommissioned VOs
- Updated the info section with new "did you knows?"
- Included status "closed" in the ticket timeline tool.
- Implemented a password reminder.
GGUS system
- Replaced old SOAP interface by a new one reducing the number of available fields in operations.
- Fixed bug in mail template of verification notifications.
Interfaces with other ticketing systems
- Brought online interface for new NGI_FRANCE ticketing system OTRS.
- Started implementation of interface for IBERGRID RT ticketing system.
GGUS - SNOW interface
- Implemented distinction between incidents and change requests
- Fixed bug GGUS "Related issue" field getting flashed by SNOW updates
High availability
- Auto-switching for the Remedy server still not implemented.
3. Issues and Mitigation
Issue Description | Mitigation Description |
---|---|