Difference between revisions of "Documentation"
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{| style="width:280px; border:none; background:none;" | {| style="width:280px; border:none; background:none;" | ||
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| style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to EGI Operational Documentation | | style="width:280px; text-align:center; white-space:nowrap; color:#000;" | <div style="font-size:162%; border:none; margin:0; padding:.1em; color:#000;">Welcome to EGI Operational Documentation</div> | ||
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<br> | |||
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= Documents = | = Documents = | ||
{| | {| | ||
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| '''[[Operations Manuals|Manuals]]''' | | '''[[Operations Manuals|Manuals]]''' | ||
| The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines). | | The EGI [[Operations Manuals]] are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines). | ||
*Manuals | *Manuals | ||
*Troubleshooting Guides | *Troubleshooting Guides | ||
*How-TOs | *How-TOs | ||
*FAQs | *FAQs | ||
|- style="background-color: darkgray;" | |- style="background-color: darkgray;" | ||
| '''[[Operations Procedures|Procedures]]''' | | '''[[Operations Procedures|Procedures and Policies]]''' | ||
| EGI [[Operations Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas: | | EGI [[Operations Procedures]] are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas: | ||
*Ticket management | *Ticket management | ||
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*Security Incident Handling | *Security Incident Handling | ||
*Vulnerability Issue Handling | *Vulnerability Issue Handling | ||
|- style="background: none repeat scroll 0% 0% lightgray;" | |- style="background: none repeat scroll 0% 0% lightgray;" | ||
| '''[[ | | '''[[Training Guides|Training Guides]]''' | ||
| A collection of Training Guides relevant to Operations. | | A collection of Training Guides relevant to Operations. | ||
|- style="background-color: darkgray;" | |- style="background-color: darkgray;" | ||
| <div id="OLA"> | | [[Performance|'''<div id="OLA">OLA/SLA</div>''']] | ||
| | | A collection of Operations Level Agreements and Service Level Agreements concerning Operations | ||
|- style="background-color: lightgray;" | |- style="background-color: lightgray;" | ||
| [[ | | [[Other Operations Documentation|'''Other''']] | ||
| | | | ||
* Information about DTEAM and OPS VOs, standards relevant to operations | * Information about DTEAM and OPS VOs, standards relevant to operations | ||
* [ | * [https://docs.egi.eu/providers/getting-started/operations_start_guide/ EGI Operations Start Guide] | ||
|- style="background-color: darkgray;" | |- style="background-color: darkgray;" | ||
| '''Security Advisories''' | | '''Security Advisories''' | ||
| | | | ||
* Grid middleware [[SVG:Advisories|advisories]] (SVG) | *Grid middleware [[SVG:Advisories|advisories]] (SVG) | ||
* Security [[ | *Security [[EGI CSIRT:Alerts|alerts/advisories]] (EGI CSIRT) | ||
|} | |} | ||
= Resources = | = Resources = | ||
*[[Glossary|Glossary]] | *[[Glossary|Glossary]] | ||
*EGI [https://documents.egi.eu/document/169 Policy Development Process] | *EGI [https://documents.egi.eu/document/169 Policy Development Process] | ||
*EGI [https://documents.egi.eu/public/DocumentDatabase Document Server] | *EGI [https://documents.egi.eu/public/DocumentDatabase Document Server] | ||
[[Category:Operations_Documentation|*]] |
Latest revision as of 14:56, 22 September 2021
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Documentation menu: | Home • | Manuals • | Procedures • | Training • | Other • | Contact ► | For: | VO managers • | Administrators |
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Documents
Manuals | The EGI Operations Manuals are technical prescriptive documents that provide guidelines on how to accomplish a given task. These documents are periodically reviewed, and need to be followed by all partners (as opposed to a best-practice documents that provide optional guidelines).
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Procedures and Policies | EGI Operations Procedures are prescriptive documents that describe a step-by-step process requiring action from two or more partners. The purpose of a procedure is to define the related workflow. Procedures are approved by the OMB and are periodically reviewed. The intructions providewd by a procedure are mandatory. Applicable areas:
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Training Guides | A collection of Training Guides relevant to Operations. |
OLA/SLA
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A collection of Operations Level Agreements and Service Level Agreements concerning Operations |
Other |
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Security Advisories |
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