Difference between revisions of "Support"
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{{Template:Op menubar}}<br> | {{Template:Op menubar}}<br> | ||
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| style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" | | | style="width:50%; border: 1px solid rgb(221, 221, 221);; background: none repeat scroll 0% 0% rgb(249, 249, 249); vertical-align:top; color:#000;" | | ||
{| | {| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%" | ||
|- | <!-- |- | ||
! style="padding:2px;background-color: lightgray;" | | ! style="padding:2px;background-color: lightgray;" | | ||
<big>'''EGI | <big>'''About EGI''' </big> | ||
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| style="color:#000;" | | | style="color:#000;" | | ||
* | * [https://documents.egi.eu/document/2184 Infrastructure and Community] | ||
*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units] | * [https://documents.egi.eu/document/2122 EGI Cloud Federation] | ||
* [https://documents.egi.eu/document/2450 EGI User Communities] | |||
* [https://documents.egi.eu/document/2484 Strategy and Policy] | |||
* [https://documents.egi.eu/document/2185 Technical Platforms and Operations] | |||
--> | |||
<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])--> | |||
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! style="padding:2px;background-color: lightgray;" | | ! style="padding:2px;background-color: lightgray;" | | ||
<big>''' | <big>'''User support''' </big> | ||
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| style="color:#000;" | | | style="color:#000;" | | ||
* | Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools. | ||
* | |||
*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/ | |||
*EGI central support team: support@egi.eu | |||
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! style="padding:2px;background-color: lightgray;" | | ! style="padding:2px;background-color: lightgray;" | | ||
<big>''' | <big>'''Community-specific Support'''<br> </big> | ||
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| style="color:#000;" | | | style="color:#000;" | | ||
*Check | *Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list | ||
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum] | |||
*'''StratusLab''' Support: e-mail to support at stratuslab.eu | |||
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! style="padding:2px;background-color: lightgray;" | | ! style="padding:2px;background-color: lightgray;" | | ||
<big>''' | <big>'''Training Materials and Webinars'''<br> </big> | ||
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| style="color:#000;" | | | style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> --> | ||
* | *Check the EGI [https://wiki.egi.eu/wiki/Training training programme] | ||
|} | |} | ||
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{| | {| style="vertical-align: top; background: none repeat scroll 0% 0% rgb(249, 249, 249);" width="100%" | ||
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*'''User '''[[ | <big>[https://docs.egi.eu/providers/getting-started/operations_start_guide/ '''EGI Operations Start Guide'''] </big> | ||
*'''User '''[[User Documentation|Documentation]] | |||
*'''Administrator''' [[Administrator Documentation|Documentation]] | |||
*'''Operations''' [[Documentation]] for information about: | *'''Operations''' [[Documentation]] for information about: | ||
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]] | **[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]] | ||
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**[[Other Operations Documentation|DTEAM and OPS VOs]] | **[[Other Operations Documentation|DTEAM and OPS VOs]] | ||
*'''Operational Tool''' [[Tools|Documentation]] | *'''Operational Tool''' [[Tools|Documentation]] | ||
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| style="color:#000;" | | | style="color:#000;" | | ||
*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE) | *[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br> | ||
<br> | |- | ||
! style="padding:2px;background-color: lightgray;" | | |||
<big>'''EGI Helpdesk''' </big> | |||
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| style="color:#000;" | | |||
*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS]) | |||
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<big>'''Broadcasts'''<br> </big> | |||
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| style="color:#000;" | | |||
*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br> | |||
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'''Need extra support?'''<br> | '''Need extra support?'''<br> | ||
'''e-mail:''' send an e-mail to | '''e-mail:''' send an e-mail to support at egi.eu | ||
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk] | '''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk] | ||
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<br> | <br> | ||
[[Category:Operations]] |
Latest revision as of 14:57, 22 September 2021
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
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Need extra support? e-mail: send an e-mail to support at egi.eu Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk |