Difference between revisions of "SLM RC OLA Service Levels"
Jump to navigation
Jump to search
(11 intermediate revisions by the same user not shown) | |||
Line 1: | Line 1: | ||
{{Template:Op menubar}} | {{Template:Op menubar}} | ||
This page defines the current service levels provided by EGI Resource Centres. | This page defines the current service levels provided by EGI Resource Centres. | ||
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement] | It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the [https://documents.egi.eu/document/31 RC Operational Level Agreement]). | ||
{| | Availability/Reliability statistics (OPS VO) are issued on a monthly basis. | ||
| ''' | |||
| | {| cellspacing="0" cellpadding="5" border="1" align="center" | ||
|- | |||
| '''Service Level parameters'''<br> | |||
| '''Target'''<br> | |||
|- | |||
| '''Availability''' | |||
| Minimum 80%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | |||
|- | |||
| '''Reliabilty''' | |||
| Minimum 85%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC_CRITICAL ROC_CRITICAL] | |||
|- | |||
| '''Unknown''' | |||
| Maximum 10% | |||
|- | |- | ||
| ''' | | '''Quality of Support level''' | ||
| | | [[FAQ GGUS-QoS-Levels#Medium_Level|Medium]]<br> | ||
|} | |||
<br> | |||
{| cellspacing="0" cellpadding="5" border="1" align="center" | |||
|- | |- | ||
|'''Condition for suspension''' | | '''Condition for suspension''' | ||
| Resource Centres which have an Availability of less than ''' | | Resource Centres which have an Availability of less than '''80%''' for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%). | ||
|- | |- | ||
|'''Condition for justification''' | | '''Condition for justification''' | ||
|Resource Centres not providing minimum monthly performance ( | | Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket. | ||
|} | |} | ||
'''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces | |||
<br> '''IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.''' | |||
[[Category:Service_Level_Management]] |
Latest revision as of 11:05, 29 September 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page defines the current service levels provided by EGI Resource Centres.
It is mandatory that EGI certified Resource Centres provide a minimum monthly Availability/Reliability as specified below (see the RC Operational Level Agreement).
Availability/Reliability statistics (OPS VO) are issued on a monthly basis.
Service Level parameters |
Target |
Availability | Minimum 80%, profile ROC_CRITICAL |
Reliabilty | Minimum 85%, profile ROC_CRITICAL |
Unknown | Maximum 10% |
Quality of Support level | Medium |
Condition for suspension | Resource Centres which have an Availability of less than 80% for three consecutive months will be suspended, i.e. removed from the production infrastructure. Note. This new suspension policy was introduced in May 2014, to increase the original 70% threshold to 80%. (April 2011, increase 50% threshold to 70%). |
Condition for justification | Resource Centres not providing minimum monthly performance (80% availability, 85% reliability) MUST provide justification through a GGUS ticket. |
IMPORTANT: as of 01 January 2012, ROC_CRITICAL replaces WLCG_CREAM_LCGCE_CRITICAL in Resource Centre monthly statistics.