Difference between revisions of "Support"
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<big>'''About EGI''' </big> | |||
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* [https://documents.egi.eu/document/2184 Infrastructure and Community] | |||
* [https://documents.egi.eu/document/2122 EGI Cloud Federation] | |||
* [https://documents.egi.eu/document/2450 EGI User Communities] | |||
* [https://documents.egi.eu/document/2484 Strategy and Policy] | |||
* [https://documents.egi.eu/document/2185 Technical Platforms and Operations] | |||
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<!--*See the list of currently available [https://ggus.eu/pages/resp_unit_info.php Support Units]--><!--[[Category:FAQ_Responsible_Units_%28GGUS%29|Descriptions]])--> | |||
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<big>'''User support''' </big> | |||
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Each country member of the EGI federation of resource providers has a dedicated support team that can help existing and prospective users to access existing e-Infrastructure resources, and to federate new types of resources with EGI tools. | |||
*Find the national contact through the nationa websites: https://www.egi.eu/about/egi-council/ | |||
*EGI central support team: support@egi.eu | |||
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<big>'''Community-specific Support'''<br> </big> | |||
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*Check the [https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=LCG-ROLLOUT archive] of the lcg-rollout mailing list | |||
*Ask questions through [https://forum.egi.eu/ EGI Discussion Forum] | |||
*'''StratusLab''' Support: e-mail to support at stratuslab.eu | |||
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<big>'''Training Materials and Webinars'''<br> </big> | |||
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| | | style="color:#000;" | <!-- *Check our [[Training Guides|training materials and webinars]]<br> --> | ||
*Check the EGI [https://wiki.egi.eu/wiki/Training training programme] | |||
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<big>'''Grid Operations Documentation'''<br> </big> | |||
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<big>[https://docs.egi.eu/providers/getting-started/operations_start_guide/ '''EGI Operations Start Guide'''] </big> | |||
*'''User '''[[User Documentation|Documentation]] | |||
*'''Administrator''' [[Administrator Documentation|Documentation]] | |||
*'''Operations''' [[Documentation]] for information about: | |||
**[[Operations Manuals|Manuals, Troubleshooting Guide, Grid Administration, FAQs, How-TOs]] | |||
**[[Operations Procedures|Procedures and Policies]] | |||
**[[Other Operations Documentation|DTEAM and OPS VOs]] | |||
*'''Operational Tool''' [[Tools|Documentation]] | |||
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<big>'''Middleware Documentation'''<br> </big> | |||
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*[[Middleware#Unified_Middleware_Distribution|UMD]] (including ARC, gLite, GLOBUS, UNICORE)<br> | |||
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<big>'''EGI Helpdesk''' </big> | |||
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*Report an incident or send a request to the [https://ggus.eu/?mode=index EGI Helpdesk] ([https://ggus.eu/?mode=index GGUS]) | |||
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<big>'''Broadcasts'''<br> </big> | |||
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*Operations broadcasts: [http://operations-portal.egi.eu/?limit=40 Archive]<br> | |||
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'''Need extra support?'''<br> | |||
'''e-mail:''' send an e-mail to support at egi.eu | |||
'''Ticket:''' submit a ticket to the "Operations" Support Unit in the [http://helpdesk.egi.eu/ EGI Helpdesk] | |||
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[[Category:Operations]] |
Latest revision as of 14:57, 22 September 2021
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
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Need extra support? e-mail: send an e-mail to support at egi.eu Ticket: submit a ticket to the "Operations" Support Unit in the EGI Helpdesk |