Difference between revisions of "WI02 Operations centre creation"
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= Internal procedure for EGI Operations - Proc02<br> = | |||
This page describes steps which should be taken to follow Operations Centre creation procedure. | |||
# Check if all the required information were provided: | <br> When GGUS ticket is assigned to Operations: | ||
#'''Do not split parent ticket to create new tickets.''' It is important to keep | # Check if all the required information were provided: [[PROC02#Start_of_the_integration]] If not, ask to supplement the data. If all information are provided create tickets according following steps as new ticket. Add tickets should be assign as child tickets to the parent one.<br> | ||
#'''Do not split parent ticket to create new tickets.''' It is important to keep everything clear. Child tickets should have proper content and it should be clear from parent ticket which step when was taken.<br> | |||
<br> | <br> | ||
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<br> | <br> | ||
{| cellspacing="0" cellpadding="4" border="1 | {| align="left" cellspacing="0" cellpadding="4" border="1" | ||
|- | |- | ||
! Step | ! Step | ||
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| Creation of a new Operations Centre entry in the GOCDB ''(with no site attached)''. | | Creation of a new Operations Centre entry in the GOCDB ''(with no site attached)''. | ||
Include the following into the GOCDB ticket: | Include the following into the GOCDB ticket: | ||
<pre> | <pre>'''Subject''': NGI creation child ticket for GOCDB: NGI_XX | ||
Please create entries in GOCDB for NGI_XX. | Please create entries in GOCDB for NGI_XX. | ||
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Operations Centre security mailing list: | Operations Centre security mailing list: | ||
Operations Centre ROD mailing list: | |||
Operations Centre Operations manager: | Operations Centre Operations manager: | ||
Line 59: | Line 62: | ||
| | | | ||
Enter the new Operations Centre in the Operations dashboard (also add ROD mailing list)<br> | Enter the new Operations Centre in the Operations dashboard (also add ROD mailing list)<br> | ||
<pre>Subject: NGI creation child ticket for Operational Portal: NGI_XXX | <pre>'''Subject''': NGI creation child ticket for Operational Portal: NGI_XXX | ||
Please enter | |||
Please enter NGI_XX in the Operations dashboard. | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | ||
The related master ticket is XXXX.</pre> | The related master ticket is XXXX.</pre> | ||
Line 69: | Line 73: | ||
| | | | ||
Create a new support unit in [[GGUS]] : <br> | Create a new support unit in [[GGUS]] : <br> | ||
<pre>Subject: NGI creation child ticket for GGUS: NGI_XXX | <pre>'''Subject''': NGI creation child ticket for GGUS: NGI_XXX | ||
Please create entries in GGUS for NGI_XXX. | Please create entries in GGUS for NGI_XXX. | ||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | ||
The related master ticket is XXXX.</pre> | The related master ticket is XXXX.</pre> | ||
NOTE: | NOTE: | ||
NGI should fill in <span class="solution">https://wiki.egi.eu/wiki/GGUS:NGI_XXX_FAQ | |||
</span> | |||
Instruction how to create GGUS wiki page https://wiki.egi.eu/wiki/GGUS:FAQ_Responsible_Units | |||
|- | |- | ||
| <br> | | <br> | ||
| 4 | | 4 | ||
| | | Operations Support | ||
| Certification of new ROD team – <pre>Subject: NGI creation child ticket for | | Certification of new ROD team – <pre>'''Subject''': NGI creation child ticket for Operations Support: NGI_XXX | ||
Please certify NGI_XXX ROD team (ROD mailing list). | Please certify NGI_XXX ROD team (ROD mailing list). | ||
Line 88: | Line 97: | ||
|- | |- | ||
| 3 | | 3 | ||
| <br> | |||
| The newly created Operations Centre | |||
| | |||
Confirmation that NGI read, accept and agree to fulfill the RP OLA [https://documents.egi.eu/secure/ShowDocument?docid=463 https://documents.egi.eu/secure/ShowDocument?docid=463] | |||
<pre>'''Subject''': NGI creation child ticket for NGI_XX: NGI_XX | |||
Dear NGI_XX, Could you please confirm that you read, accept and agree to fulfill the RP OLA | |||
[https://documents.egi.eu/secure/ShowDocument?docid=463] ? | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX. | |||
</pre> | |||
How to assign the child ticket: assign the ticket to "VO support" after the selection of "dteam" in the concerned VO field | |||
This step is not blocking the process and can be done in parallel. It is required to finish this step before closing parent ticket. | |||
|- | |||
| 4 | |||
| <br> | | <br> | ||
| Dteam VO manager | | Dteam VO manager | ||
| | | | ||
Create a branch/group for Operations Centre and assign DN of people who will be dteam VO representative for the Operations Centre, Operations Centre Group owner and Operations Centre Group manager. | Create a branch/group for Operations Centre and assign DN of people who will be dteam VO representative for the Operations Centre, Operations Centre Group owner and Operations Centre Group manager. | ||
<pre>Subject: NGI creation child ticket for Dteam: NGI_XX | <pre>'''Subject''': NGI creation child ticket for Dteam: NGI_XX | ||
Dear Dteam Vo manager, | Dear Dteam Vo manager, | ||
Line 104: | Line 131: | ||
Operations Centre Group owner: | Operations Centre Group owner: | ||
Operations Centre Group manager:</pre> | Operations Centre Group manager: | ||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
How to assign the child ticket: assign the ticket to "VO support" after the selection of "dteam" in the concerned VO field | How to assign the child ticket: assign the ticket to "VO support" after the selection of "dteam" in the concerned VO field | ||
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|- | |- | ||
| | | 5<br> | ||
| <br> | | <br> | ||
| The newly created Operations Centre | | The newly created Operations Centre | ||
| Include the NAGIOS host in the GOCDB as a 'National-Nagios' service. | | Include the NAGIOS host in the GOCDB as a 'National-Nagios' service. | ||
''(This step only applies to Operations Centres running | ''(This step only applies to Operations Centres running own Operations Centre Nagios instance)'' | ||
<pre>Subject: | <pre>'''Subject''': NGI creation child ticket for NGI_XX: NGI_XX | ||
Dear NGI_XXX, | Dear NGI_XXX, | ||
Could you please include your Nagios instance host in GOC | Could you please include your Nagios instance host in GOC DB as 'National-Nagios' service? | ||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | ||
The related master ticket is XXX | The related master ticket is XXX | ||
</pre> | |||
|- | |- | ||
| | | 6<br> | ||
| <br> | | <br> | ||
| '' | | ''<br>'' | ||
IPC | IPC | ||
| | | | ||
Configure the Operations Centre in the | ''[If the Operations Centre was part of a OC]''<br>Configure the Operations Centre in the OC Nagios instance | ||
<pre>Subject: | <pre>'''Subject''': NGI creation child ticket for _XX: NGI_XXX | ||
Dear | Dear XXX, | ||
Could you please configure your Nagios instance so that it will test | Could you please configure your Nagios instance so that it will test sites from NGI_XXXX?? | ||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | ||
The related master ticket is XXX.</pre> | The related master ticket is XXX.</pre> | ||
|- | |- | ||
| | | 7<br> | ||
| <br> | | <br> | ||
| The newly created Operations Centre | | The newly created Operations Centre | ||
| | | | ||
Final confirmation that the new Operations Centre can start the operations | Final confirmation that the new Operations Centre can start the operations | ||
<pre>Subject: NGI creation child ticket for NGI_XX: NGI_XX | <pre>'''Subject''': NGI creation child ticket for NGI_XX: NGI_XX | ||
Dear NGI_XXX, | Dear NGI_XXX, | ||
Could you please confirm you are ready to take responsibility for your sites and start operations?? | Could you please confirm you are ready to take responsibility for your sites and start operations?? | ||
With next step your site will be registered in GOC DB under your NGI and you will have to start | |||
look after operations alarms on Operations Portal. | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | ||
The related master ticket is XXX.</pre> | The related master ticket is XXX.</pre> | ||
|- | |- | ||
| rowspan="2" | | | rowspan="2" | 8 | ||
| rowspan="2" | <br> | | rowspan="2" | <br> | ||
| GOCDB | | GOCDB | ||
Line 163: | Line 196: | ||
NOTE: please indicate the sites moving across to the new NGI in the ticket. | NOTE: please indicate the sites moving across to the new NGI in the ticket. | ||
<pre>'''Subject''': NGI creation child ticket for GOC DB: NGI_XX | |||
Dear GOC DB, | |||
Could you please transfer sites: | |||
* | |||
* | |||
* | |||
* | |||
* | |||
from the XXX to new Operations Centre NGI_XX? | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| The newly created Operations Centre | | The newly created Operations Centre | ||
Line 170: | Line 217: | ||
Newly created Operations Centre can insert new sites | Newly created Operations Centre can insert new sites | ||
<pre>'''Subject''': NGI creation child ticket for NGI_XX: NGI_XX | |||
Dear NGI_XX, | |||
Could you please insert your sites in GOC DB? | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| | | 9<br> | ||
| <br> | | <br> | ||
| The newly created Operations Centre | | The newly created Operations Centre | ||
| Inform managers of regional VOs to change the VO scope of their VOs from ROC (regional) to the relevant Operations Centre (national). This action require only confirmation from Operations Centre manager that information was passed. | | | ||
''[If the Operations Centre was part of a ROC]'' | |||
Inform managers of regional VOs to change the VO scope of their VOs from ROC (regional) to the relevant Operations Centre (national). This action require only confirmation from Operations Centre manager that information was passed. | |||
Information which should be pass to VO managers: "The Vo scope can be changes by creating a ticket to CIC portal SU in GGUS." | Information which should be pass to VO managers: "The Vo scope can be changes by creating a ticket to CIC portal SU in GGUS." | ||
<pre>'''Subject''': NGI creation child ticket for NGI_XX: NGI_XX | |||
Dear NGI_XX, | |||
Could you please pass an information to your national VO managers to change the VO scope of their VOs from to the relevant | |||
Operations Centre (national). | |||
Additional information which should be pass to VO managers: "The Vo scope can be changes by creating a ticket to Operations portal SU in GGUS." | |||
This action require only confirmation from Operations Centre manager that information was passed. | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| | | 10 | ||
| OPTIONAL | | OPTIONAL | ||
| The newly created Operations Centre | | The newly created Operations Centre | ||
| All sites should be reconfigured according to the instructions at: | | All sites should be reconfigured according to the instructions at: | ||
[[MAN01 How to publish Site Information]]<br> | |||
GlueSiteOtherInfo: EGI_NGI=<Operations Centre name> | GlueSiteOtherInfo: EGI_NGI=<Operations Centre name> | ||
GlueSiteOtherInfo: GRID=EGI | |||
This step can be performed at any time from this point. | This step can be performed at any time from this point. | ||
<pre>'''Subject''': NGI creation child ticket for NGI_XX: NGI_XX | |||
Dear NGI_XX, | |||
Could you please confirm that all your sites are configured according to the instruction at: | |||
https://wiki.egi.eu/wiki/MAN1_How_to_publish_Site_Information | |||
GlueSiteOtherInfo: EGI_NGI=<Operations Centre name> | |||
GlueSiteOtherInfo: GRID=EGI | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| | | 11 | ||
| <br> | | <br> | ||
| The newly created Operations Centre | | The newly created Operations Centre | ||
| Transfer all open operational tickets to the new Operations Centre in GGUS. | | | ||
''[If the Operations Centre was part of a OC]'' | |||
Transfer all open operational tickets to the new Operations Centre in GGUS. | |||
<pre>'''Subject''': NGI creation child ticket for NGI_XX: NGI_XX | |||
Dear NGI_XX, | |||
Could you please transfer all open operational tickets to the new Operations Centre in GGUS? | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| | | 12 | ||
| <br> | | <br> | ||
| Nagios team | | Nagios team | ||
| Include the Operations Centre level Nagios in the central ops-monitor Nagios instance. | | Include the Operations Centre level Nagios in the central ops-monitor Nagios instance. | ||
''(This step only applies to Operations Centres running an Operations Centre Nagios instance)'' | ''(This step only applies to Operations Centres running an Operations Centre Nagios instance)'' | ||
<pre>'''Subject''': NGI creation child ticket for Nagios: NGI_XX | |||
Dear Nagios team, | |||
Could you please include the NGI_XXX Operations Centre level Nagios in the central ops-monitor Nagios instance? | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| | | 13 | ||
| <br> | | <br> | ||
| IPC | | IPC | ||
| Validation process of the new Operations Centre Nagios, as described at the step 5.3 of: | | Validation process of the new Operations Centre Nagios, as described at the step 5.3 of: | ||
https:// | https://wiki.egi.eu/wiki/PROC05 <br> | ||
''(This step only applies to Operations Centres running an Operations Centre Nagios instance)'' | ''(This step only applies to Operations Centres running an Operations Centre Nagios instance)'' | ||
<pre>'''Subject''': NGI creation child ticket for IPC: NGI_XX | |||
Dear IPC, | |||
Could you please validate the new Operations Centre Nagios for NGI_XX? | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| | | 14 | ||
| <br> | | <br> | ||
| Nagios team | | Nagios team | ||
| Validation that sites/Operations Centre shown up correctly in Central DBs | | | ||
Validation that sites/Operations Centre shown up correctly in Central DBs | |||
<pre>'''Subject''': NGI creation child ticket for Nagios: NGI_XX | |||
Dear Nagios team, | |||
Could you please validate that sites and Operations Centre shown up correctly in Central DB? | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| | | 15 | ||
| <br> | | <br> | ||
| '' | | ''<br>'' | ||
Nagios team | Nagios team | ||
| Migrating alerts from | | | ||
''[If the Operations Centre was part of a OC]'' | |||
Migrating alerts from OC to Operations Centre Nagios instance. | |||
''(This step only applies to Operations Centres running an Operations Centre Nagios instance)'' | ''(This step only applies to Operations Centres running an Operations Centre Nagios instance)'' | ||
<pre>'''Subject''': NGI creation child ticket for Nagios: NGI_XX | |||
Dear Nagios team, | |||
Could you please migrate alerts from NGI_XXX to NGI_XXX Operations Centre Nagios instance? | |||
This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. | |||
The related master ticket is XXX.</pre> | |||
|- | |- | ||
| | | 16 | ||
| <br> | | <br> | ||
| IPC | | IPC | ||
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|- | |- | ||
| | | 17 | ||
| <br> | | <br> | ||
| The newly created Operations Centre | | The newly created Operations Centre | ||
Line 247: | Line 369: | ||
See the template below for an indication of the message content. | See the template below for an indication of the message content. | ||
<pre>Subject: <Operations Centre name> is operational | <pre>'''Subject''': <Operations Centre name> is operational | ||
Dear All, | Dear All, | ||
Line 260: | Line 382: | ||
|} | |} | ||
= Revision history = | |||
{| class="wikitable" | |||
|- | |||
! Version | |||
! Authors | |||
! Date | |||
! Comments | |||
|- | |||
| | |||
| Alessandro Paolini | |||
| 2016-06-08 | |||
| "EGI Operations Support" was decommissioned, changed all the references to "Operations" | |||
|- | |||
| | |||
| | |||
| | |||
| | |||
|} | |||
[[Category:Infrastructure_Oversight]] |
Latest revision as of 09:44, 8 June 2016
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Internal procedure for EGI Operations - Proc02
This page describes steps which should be taken to follow Operations Centre creation procedure.
When GGUS ticket is assigned to Operations:
- Check if all the required information were provided: PROC02#Start_of_the_integration If not, ask to supplement the data. If all information are provided create tickets according following steps as new ticket. Add tickets should be assign as child tickets to the parent one.
- Do not split parent ticket to create new tickets. It is important to keep everything clear. Child tickets should have proper content and it should be clear from parent ticket which step when was taken.
Step | Substep | Action on | Action |
---|---|---|---|
1 | IPC |
Put an information that request was validated: The request was validated and the creation procedure will start. | |
2 | IPC | Create child tickets in the order given as follows: | |
1 | GOCDB | Creation of a new Operations Centre entry in the GOCDB (with no site attached).
Include the following into the GOCDB ticket: '''Subject''': NGI creation child ticket for GOCDB: NGI_XX Please create entries in GOCDB for NGI_XX. This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXXX. Operations Centre name: <Operations Centre name> Operations Centre management mailing list: foo@bar.org Operations Centre security mailing list: Operations Centre ROD mailing list: Operations Centre Operations manager: Operations Centre security officer: | |
2 | Operations Portal |
Enter the new Operations Centre in the Operations dashboard (also add ROD mailing list) '''Subject''': NGI creation child ticket for Operational Portal: NGI_XXX Please enter NGI_XX in the Operations dashboard. This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXXX. | |
3 | GGUS |
Create a new support unit in GGUS : '''Subject''': NGI creation child ticket for GGUS: NGI_XXX Please create entries in GGUS for NGI_XXX. This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXXX. NOTE: NGI should fill in https://wiki.egi.eu/wiki/GGUS:NGI_XXX_FAQ Instruction how to create GGUS wiki page https://wiki.egi.eu/wiki/GGUS:FAQ_Responsible_Units | |
4 | Operations Support | Certification of new ROD team – '''Subject''': NGI creation child ticket for Operations Support: NGI_XXX Please certify NGI_XXX ROD team (ROD mailing list). This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXXX. | |
3 | The newly created Operations Centre |
Confirmation that NGI read, accept and agree to fulfill the RP OLA https://documents.egi.eu/secure/ShowDocument?docid=463 '''Subject''': NGI creation child ticket for NGI_XX: NGI_XX Dear NGI_XX, Could you please confirm that you read, accept and agree to fulfill the RP OLA [https://documents.egi.eu/secure/ShowDocument?docid=463] ? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. How to assign the child ticket: assign the ticket to "VO support" after the selection of "dteam" in the concerned VO field This step is not blocking the process and can be done in parallel. It is required to finish this step before closing parent ticket. | |
4 | Dteam VO manager |
Create a branch/group for Operations Centre and assign DN of people who will be dteam VO representative for the Operations Centre, Operations Centre Group owner and Operations Centre Group manager. '''Subject''': NGI creation child ticket for Dteam: NGI_XX Dear Dteam Vo manager, Please create branch for NGI_XX This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXXX. Dteam VO representative for NGI_XX will be Operations Centre Group owner: Operations Centre Group manager: This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. How to assign the child ticket: assign the ticket to "VO support" after the selection of "dteam" in the concerned VO field This step is not blocking the process and can be done in parallel. It is required to finish this step before closing parent ticket. | |
5 |
The newly created Operations Centre | Include the NAGIOS host in the GOCDB as a 'National-Nagios' service.
(This step only applies to Operations Centres running own Operations Centre Nagios instance) '''Subject''': NGI creation child ticket for NGI_XX: NGI_XX Dear NGI_XXX, Could you please include your Nagios instance host in GOC DB as 'National-Nagios' service? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX | |
6 |
IPC |
[If the Operations Centre was part of a OC] '''Subject''': NGI creation child ticket for _XX: NGI_XXX Dear XXX, Could you please configure your Nagios instance so that it will test sites from NGI_XXXX?? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
7 |
The newly created Operations Centre |
Final confirmation that the new Operations Centre can start the operations '''Subject''': NGI creation child ticket for NGI_XX: NGI_XX Dear NGI_XXX, Could you please confirm you are ready to take responsibility for your sites and start operations?? With next step your site will be registered in GOC DB under your NGI and you will have to start look after operations alarms on Operations Portal. This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
8 | GOCDB |
GOCDB transfers related sites from the source ROC to the new Operations Centre structure. NOTE: please indicate the sites moving across to the new NGI in the ticket. '''Subject''': NGI creation child ticket for GOC DB: NGI_XX Dear GOC DB, Could you please transfer sites: * * * * * from the XXX to new Operations Centre NGI_XX? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
The newly created Operations Centre |
Newly created Operations Centre can insert new sites '''Subject''': NGI creation child ticket for NGI_XX: NGI_XX Dear NGI_XX, Could you please insert your sites in GOC DB? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | ||
9 |
The newly created Operations Centre |
[If the Operations Centre was part of a ROC] Inform managers of regional VOs to change the VO scope of their VOs from ROC (regional) to the relevant Operations Centre (national). This action require only confirmation from Operations Centre manager that information was passed. Information which should be pass to VO managers: "The Vo scope can be changes by creating a ticket to CIC portal SU in GGUS." '''Subject''': NGI creation child ticket for NGI_XX: NGI_XX Dear NGI_XX, Could you please pass an information to your national VO managers to change the VO scope of their VOs from to the relevant Operations Centre (national). Additional information which should be pass to VO managers: "The Vo scope can be changes by creating a ticket to Operations portal SU in GGUS." This action require only confirmation from Operations Centre manager that information was passed. This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
10 | OPTIONAL | The newly created Operations Centre | All sites should be reconfigured according to the instructions at:
MAN01 How to publish Site Information
GlueSiteOtherInfo: EGI_NGI=<Operations Centre name> GlueSiteOtherInfo: GRID=EGI This step can be performed at any time from this point. '''Subject''': NGI creation child ticket for NGI_XX: NGI_XX Dear NGI_XX, Could you please confirm that all your sites are configured according to the instruction at: https://wiki.egi.eu/wiki/MAN1_How_to_publish_Site_Information GlueSiteOtherInfo: EGI_NGI=<Operations Centre name> GlueSiteOtherInfo: GRID=EGI This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. |
11 | The newly created Operations Centre |
[If the Operations Centre was part of a OC] Transfer all open operational tickets to the new Operations Centre in GGUS. '''Subject''': NGI creation child ticket for NGI_XX: NGI_XX Dear NGI_XX, Could you please transfer all open operational tickets to the new Operations Centre in GGUS? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
12 | Nagios team | Include the Operations Centre level Nagios in the central ops-monitor Nagios instance.
(This step only applies to Operations Centres running an Operations Centre Nagios instance) '''Subject''': NGI creation child ticket for Nagios: NGI_XX Dear Nagios team, Could you please include the NGI_XXX Operations Centre level Nagios in the central ops-monitor Nagios instance? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
13 | IPC | Validation process of the new Operations Centre Nagios, as described at the step 5.3 of:
https://wiki.egi.eu/wiki/PROC05 (This step only applies to Operations Centres running an Operations Centre Nagios instance) '''Subject''': NGI creation child ticket for IPC: NGI_XX Dear IPC, Could you please validate the new Operations Centre Nagios for NGI_XX? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
14 | Nagios team |
Validation that sites/Operations Centre shown up correctly in Central DBs '''Subject''': NGI creation child ticket for Nagios: NGI_XX Dear Nagios team, Could you please validate that sites and Operations Centre shown up correctly in Central DB? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
15 | Nagios team |
[If the Operations Centre was part of a OC] Migrating alerts from OC to Operations Centre Nagios instance. (This step only applies to Operations Centres running an Operations Centre Nagios instance) '''Subject''': NGI creation child ticket for Nagios: NGI_XX Dear Nagios team, Could you please migrate alerts from NGI_XXX to NGI_XXX Operations Centre Nagios instance? This ticket was created according to procedures: https://wiki.egi.eu/wiki/PROC02 in order to track process. The related master ticket is XXX. | |
16 | IPC | Final checks by the IPC.
(Were all steps taken and finished properly? Close the parent ticket.) | |
17 | The newly created Operations Centre | Final checks should be verified and then the information that the Operations Centre is ready is broadcast by Operations Centre officials.
(This broadcast should be sent to VO managers and NOC/ROC managers) See the template below for an indication of the message content. '''Subject''': <Operations Centre name> is operational Dear All, We would like to announce that <Operations Centre name> is now fully operational and that we have finished its integration procedure. All necessary operational teams and tools are established in our Operations Centre and we are ready for production. This Operations Centre is visible in all operational tools as <Operations Centre name> and is responsible for all <COUNTRY> sites. Best regards, |
Revision history
Version | Authors | Date | Comments |
---|---|---|---|
Alessandro Paolini | 2016-06-08 | "EGI Operations Support" was decommissioned, changed all the references to "Operations" | |