Difference between revisions of "Operations and Operations Support"
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Work Instructions
Pages listing NGIs
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*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
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*[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics] | *[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics] | ||
*[[WI03 Availability and Reliability report followup| | *[[WI03 Availability and Reliability report followup|WI03_RC_and_RP_OLA_violation_report_followup]] | ||
*[[Underperforming sites and suspensions|Underperforming sites and suspensions]] | *[[Underperforming sites and suspensions|Underperforming sites and suspensions]] | ||
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*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[Unknown issue|UNKNOWN issue]] | *[[Unknown issue|UNKNOWN issue]] | ||
*[[WI08 Unknown report followup| | *[[WI08 Unknown report followup|WI03_RC_and_RP_OLA_violation_report_followup]] | ||
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*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[WI04 Core services report followup| | *[[WI04 Core services report followup|WI03_RC_and_RP_OLA_violation_report_followup]] | ||
|- | |- | ||
| '''ROD performance index followup procedure''' | | '''ROD performance index followup procedure''' | ||
| O<br> | | O<br> | ||
| <br> | | <br> | ||
| | | | ||
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[WI07 ROD performance index report follwup| | *[[WI07 ROD performance index report follwup|WI03_RC_and_RP_OLA_violation_report_followup]] | ||
*[[ROD performance index|ROD performance index]] | *[[ROD performance index|ROD performance index]] | ||
Revision as of 17:40, 13 October 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Introduction
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.
Contact
EGI.eu Operations:
- GGUS Support Unit:Operations
- operations @ egi.eu
EGI Operations Support:
- GGUS Suport Unit: COD
- operations-support @ mailman.egi.eu
Actions
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.
Action | Responsible |
Procedure | Instructions and related pages |
---|---|---|---|
ROD certification | OS |
||
Creation of a new NGI | OS |
||
Operations Centre decommission | O |
||
Setting a Nagios test to an operations test | O |
||
Operational portal dashboard issues | O |
||
Availability/reliability followup procedure | O |
||
Unknown followup procedure | O |
||
Top-level BDII followup procedure | O |
||
ROD performance index followup procedure | O |
Work Instructions
- WI01 - New ROD team certification work instructions
- WI02 - New Opertions Centre creation work instruction
- WI03 - RC and RP OLA violation report followup
- WI05 - Escalation procedure in case of unresponsive NGI
Pages listing NGIs
For EGI Opertions: to be updated while OC creation or decommission
- https://wiki.egi.eu/wiki/GOCDB_grouping_action
- https://wiki.egi.eu/wiki/Operations_centres
- https://wiki.egi.eu/wiki/Top-BDII_list_for_NGI
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1205
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1206
- https://goc.egi.eu/portal/index.php?Page_Type=Service_Group&id=1184
- https://docs.google.com/a/egi.eu/spreadsheets/d/1Zsk3ykVllc5GzNG2Hhref7wzTvz_rSKcckV8nnWWZIs/edit#gid=163292516
- folder "08 - sites-history Q"
Resources