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Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports


1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein "shopping list" meeting traceable at: and
need driven no INDICO URL one on one meetings with NGI interface developers testing the interfaces, resolving interface issues
need driven no INDICO URL meetings with EGI-SA2 /EMI /IGE definition of the technology support workflows and their implementation

2. Main Achievements

Report Generator

There was a life demo of the report generator on TF in Prague.

GGUS structure

Support units

A couple of new support units have been introduced during the last quarter. They are

Decommissioned support units


VOs "", "" and "" were added to the list of VOs which provide support via GGUS.

GGUS web portal

GGUS system

Interfaces with other ticketing systems

GGUS - SNOW interface

High availability

3. Issues and Mitigation

Issue Description Mitigation Description
Collaboration of GGUS with CSIRT Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing.
Collaboration of GGUS and PRACE Defining work flows for routing tickets between GGUS and PRACE RT. This discussion is still ongoing.

4. Plans for the next period

GGUS report generator

Implement missing features and bug fixing. The final version will be available by end of 2012.

GGUS structure

Integration of Operations Portal in GGUS.
Define a concept for allowing access to GGUS without certificate.

Interfaces with other ticketing systems

Personal tools