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Inspire reports menu: Home SA1 weekly Reports SA1 Task QR Reports NGI QR Reports NGI QR User support Reports

1. Task Meetings

Date (dd/mm/yyyy) Url Indico Agenda Title Outcome
weekly (phone): Participants Maria Dimou, Helmut Dres, Guenter Grein "shopping list" meeting traceable at: and
need driven no INDICO URL one on one meetings with NGI interface developers testing the interfaces, resolving interface issues
need driven no INDICO URL meetings with EGI-SA2 /EMI /IGE definition of the technology support workflows and their implementation

2. Main Achievements

Report Generator

There was a life demo of the report generator on TF in Prague.

GGUS structure

Support units

A couple of new support units have been introduced during the last quarter. They are

  • 2nd level software support unit -- QosCosGrid
  • 2nd level software support unit -- EGI Federated Cloud

Decommissioned support units

  • "ARC Deploy"
  • "NGI_AT"
  • "OTAG"


VOs "", "" and "" were added to the list of VOs which provide support via GGUS.

GGUS web portal

  • Decided how GGUS should proceed with decommissioned VOs
  • Updated the info section with new "did you knows?"
  • Included status "closed" in the ticket timeline tool.
  • Implemented a password reminder.

GGUS system

  • Replaced old SOAP interface by a new one reducing the number of available fields in operations.
  • Fixed bug in mail template of verification notifications.

Interfaces with other ticketing systems

  • Brought online interface for new NGI_FRANCE ticketing system OTRS.
  • Started implementation of interface for IBERGRID RT ticketing system.

GGUS - SNOW interface

  • Implemented distinction between incidents and change requests
  • Fixed bug GGUS "Related issue" field getting flashed by SNOW updates

High availability

  • Auto-switching for the Remedy server still not implemented.

3. Issues and Mitigation

Issue Description Mitigation Description
Collaboration of GGUS with CSIRT Assessment of adaption of GGUS access model to meet the needs of CSIRT. This discussion is still ongoing.
Collaboration of GGUS and PRACE Defining work flows for routing tickets between GGUS and PRACE RT. This discussion is still ongoing.

4. Plans for the next period

GGUS report generator

Implement missing features and bug fixing. The final version will be available by end of 2012.

GGUS structure

Integration of Operations Portal in GGUS.
Define a concept for allowing access to GGUS without certificate.

Interfaces with other ticketing systems

  • Implement interface to PRACE RT system.