Regional Operator on Duty welcome

From EGIWiki
Jump to: navigation, search
Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home EGI.eu Operations Team Regional Operators (ROD) 


Contents


Welcome on board!

Dear ROD member,

this page was created to help you start with ROD duties. We will show you briefly what you should do to prepare yourself to act as a ROD.

First, in section "How to become a ROD member" we will describe steps which needs to be taken before you start your work. In section "ROD duties" you will find all the tasks that make up the ROD duties. Section "Important to read" states a short introduction of all documents which concern this activity and which you are supposed to read at the beginning. Under "Tools" section will be described all tools used by ROD teams. Finelly,  "Contact" section is going to inform you how to contact others.

How to become a ROD member

There are few actions which needs to be taken before you start your work:

  1. Get a valid grid certificate delivered by certifiation authorities - this step is important because most of the tools used during the shift require certificate. Find EUGRIDPMA members.
  2. Register to Dteam VO - Dteam membership will give you possibility to test sites and debug problems.
  3. Register into GGUS tool as support staff - GGUS is a ticketing system which is used for operational purpose within EGI. With support staff role you will be able to reply on and update recorded tickets.
  4. Register in GOC DB tool - GOC DB is a central database which contains all the information about EGI grid infrastructure (sites and people). To be ROD members you have to be recoreded in this database. It will allows you to perform step 5.
  5. Request the Regional Staff role in the GOC DB - Thanks to this role you will be recognized automatically in operations tools as ROD member. It gives you a several privilages in the database as well as in other tools.
  6. Contact your NGI manager - you need to contact your NGI manager to be approved in GOC DB as Regional Staff and to be added to ROD mailing list in your NGI (this mailing list is a contact point to the whole ROD team within the NGI).
  7. Get familiar with the ROD wiki page - ROD wiki page is a single place where you will find all information relevant to your work as a ROD.


To see how to perform all those actions please watch video How to become a ROD member (7 steps which should be done to become a ROD member also )

ROD duties

The Regional Operations team is responsible for detecting problems, coordinating the diagnosis, and monitoring the problems through to a resolution. It monitors sites in their region, and react to problems identified by the monitors, either directly or indirectly, provide support to sites as needed, add to the knowledge base, and provide informational flow to oversight bodies in cases of non-reactive or non-responsive sites. ROD is a team responsible for solving problems on the infrastructure according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operation Center and requires procedural knowledge on the process (rather than technical skills) for their work.

All duties listed are mandatory for ROD team:


Important to read

Before you start your duties you should get familiar with following documents:


It is also important to watch video tutorials prepared for ROD teams. They will walk you through several topics which are important for your work.

Tools

ROD uses several operations tools to perform theirs duties (Operations tools video):


Links to Operations tools can be found here
.

Contact

Each ROD teams is supposed to provide own mailing list as a contact point to the team. The list of people responsible for ROD in a given NGI and contact points can be found in Operations Portal.

All ROD mailing list are also subscibed toall-central-operator-on-duty AT mailman.egi.eu mailing list so to contact other ROD teams you can use this list.

To contact EGI Operations Support team you can:

You are welcome to send us questions in case of any doubts concerning ROD duties.

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox
Print/export