Difference between revisions of "WI05 Unresponsive NGI escalation"
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= Escalation procedure in case of unresponsive NGI = | = Escalation procedure in case of unresponsive NGI = | ||
In case of not responding NGI | In case of not responding NGI:<br> | ||
#Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from [http://tinyurl.com/724emw5 GOC DB - NGIs List] or from Dashboard) | #Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from [http://tinyurl.com/724emw5 GOC DB - NGIs List] or from Dashboard) | ||
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#If that doesn't help, set the ticket assigned to NGI to unsolved and create a new ticket to COO with full report about the situation. | #If that doesn't help, set the ticket assigned to NGI to unsolved and create a new ticket to COO with full report about the situation. | ||
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[[Category:Grid_Oversight]] |
Revision as of 16:20, 19 August 2014
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Escalation procedure in case of unresponsive NGI
In case of not responding NGI:
- Send an email to NGI managers mailing list and to each of NGI managers and ask for action (email can be taken from GOC DB - NGIs List or from Dashboard)
- If no answer after 3 working days, make a phone call to NGI manager (phone number can be found in GOC DB - look at given NGI's detailes - do not forgot about time zones ;) . If first one was unsuccesful please make a second call.
- If that doesn't help, set the ticket assigned to NGI to unsolved and create a new ticket to COO with full report about the situation.