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Ticket generator Availability Reliability

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How to use ticket generator for WI03 (Availability / Reliability followup)

Main operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security

EGI Infrastructure Operations Oversight menu: Home Operations Team Regional Operators (ROD) 

current version of the script: 3.0


  • bulk child ticket creation
  • 'assigned to' set
  • 'affected site' set
  • 'type of problem' set to Operations

  • Configure the script.

In file at the beginning of the script you have to fill in following variable:

my $endpoint = "";
my $user = ""; # login to GGUS web-services
my $pass = ""; # password to GGUS web-services

# Submitter data, Those data will be used as submitter's data to create tickets
my $Mail = ""; # your email address
my $DN = "";   # your DN
my $Name = ""; # Name and Surname

  • Prepare input file.

The input plain file format for both scripts is as follow:

ROC/NGI support unit in GGUS; Site name; Availability; Reliability;

Remember that in each line should be one site and the number of semicolons should be always 4. For script Availability and Reliability values are omitted but semicolons are necessary.


NGI_PL; CYFRONET_LCG2; 50%; 10%;
NGI_PL; IFJ-PAN; 15%; 3%;
  • Execute the tool

Login to machine with perl installed and execute the script as follow:


PARENT_TICKET_ID - number of "Availability/reliability statistics for *" ticket

DATE - date of the report. Format: "month year"

FILE_NAME - file with input availability/reliability data


  perl 4121 "May 2010" dane.txt