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  • GGUS:VOs
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    827 bytes (124 words) - 09:38, 2 February 2021
  • GGUS:Web Service Field Mapping
    #redirect [[GGUS:SOAP_Interface_FAQ]] ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    871 bytes (134 words) - 08:30, 28 June 2013
  • GGUS:Type Of Issue Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    1 KB (140 words) - 14:58, 20 August 2015
  • GGUS:GGUS FAQ
    #REDIRECT [[GGUS:Helpdesk (GGUS) FAQ]]
    38 bytes (5 words) - 13:41, 29 November 2019
  • GGUS:VO Support FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' * {{GGUS-VO-Card|afigrid.cl}}
    2 KB (245 words) - 11:10, 17 October 2018
  • GGUS:ROC Russia FAQ
    {{GGUS-FAQ |responsible= For Issues regarding the Helpdesk please contact ROC RU Support team – Valeriy Kirichenko
    818 bytes (125 words) - 11:32, 28 March 2011
  • GGUS:WLCG MoU Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' <!--[[Category:FAQ Interfaces (GGUS)]]-->
    1,022 bytes (150 words) - 11:25, 10 November 2017
  • GGUS:NGI DE FAQ
    {{GGUS-FAQ |purpose= The aim of NGI_DE helpdesk is to deal with all kind of issues related to operations of grid sites in G
    958 bytes (157 words) - 13:55, 29 March 2011
  • GGUS:ROC CERN FAQ
    {{GGUS-FAQ |documentation= CERN local helpdesk: https://cern.service-now.com/service-portal/
    941 bytes (141 words) - 12:23, 27 May 2011
  • GGUS:GOCDB Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    2 KB (360 words) - 17:06, 10 November 2011
  • GGUS:NGI GE FAQ
    {{GGUS-FAQ |assigned by=GGUS tickets assigned to NGI_GE helpdesk.
    657 bytes (107 words) - 15:26, 30 March 2011
  • GGUS:Helpdesk (GGUS) FAQ
    {{GGUS-FAQ |Unit= Helpdesk (GGUS)
    1 KB (180 words) - 14:17, 29 November 2019
  • GGUS:OSG Topology Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    3 KB (417 words) - 13:50, 28 March 2019
  • GGUS:NGI AEGIS FAQ
    {{GGUS-FAQ ...he GGUS ticketing system, or through the NGI Helpdesk available at: http://helpdesk.aegis.rs/.
    1 KB (164 words) - 08:29, 5 April 2011
  • GGUS:VOMS Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    2 KB (414 words) - 08:17, 25 September 2014
  • GGUS:Status Values
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    2 KB (310 words) - 14:43, 4 July 2019
  • GGUS
    ...ary means by which users request support when they are using the grid. The GGUS system is the main support access point for the EGI project. It creates a t GGUS is one of [[Core EGI Activities|EGI&nbsp;core services and]] part of [http:
    3 KB (434 words) - 08:55, 24 January 2022
  • GGUS:VO Services FAQ
    [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    2 KB (246 words) - 11:13, 9 December 2014
  • FAQ GGUS-New-Support-Unit-or-VO
    {{GGUS-header|GGUS-New-Support-Unit}} ...it a request in a [https://ggus.eu/?mode=ticket_submit GGUS ticket] to the GGUS Support Unit. Please provide a short description of the purpose of the new
    5 KB (764 words) - 12:12, 16 July 2021
  • GGUS:ROC LA FAQ
    {{GGUS-FAQ Grid Infrastructure, processing tickets coming from the local support helpdesk as well as
    983 bytes (144 words) - 11:23, 21 January 2013
  • GGUS:Applications on Demand (FGSG) FAQ
    {{GGUS-FAQ |Helpdesk=Operations
    1 KB (169 words) - 15:46, 29 November 2019
  • GGUS:EDUPERT FAQ
    {{GGUS-FAQ |Helpdesk=Operations
    914 bytes (139 words) - 14:41, 4 February 2014
  • GGUS:Ticketing System Recommendation FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    6 KB (945 words) - 16:08, 5 May 2014
  • GGUS:NGI PL FAQ
    {{GGUS-FAQ ...tation= It is partially available as a technical documentation for PL-Grid Helpdesk containing e.g. statuses and allowed transitions between them. Note this is
    1 KB (217 words) - 10:48, 1 April 2011
  • EGI-InSPIRE:SA1.6-QR5
    ...ck is done by 97% of the support units. The new FAQ can be found at [[GGUS:FAQ]] ...SAM/Nagios EGI Support)<br> Additionally the VO “Fusion” was integrated in GGUS.
    4 KB (673 words) - 19:08, 6 January 2015
  • GGUS:IDGF FAQ
    [[Category:FAQ Former support units (GGUS)]] {{GGUS-FAQ
    3 KB (465 words) - 09:14, 31 October 2018
  • GGUS:Operations Portal Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    8 KB (1,137 words) - 16:14, 23 June 2021
  • GGUS:GridMessaging Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    10 KB (1,501 words) - 16:01, 5 May 2014
  • GGUS:VO Biomed Dashboard Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    8 KB (1,232 words) - 10:02, 24 July 2013
  • GGUS:DMSU FAQ
    {{GGUS-FAQ ...provide support for problems not solvable by the first level support (the Helpdesk). Problem assigned to the DMSU are analysed by the software experts and set
    1 KB (244 words) - 08:33, 9 May 2013
  • GGUS:VO TEAM Ticket Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    10 KB (1,503 words) - 10:16, 19 June 2015
  • GGUS:GGUS Interfaces FAQ
    #redirect [[GGUS:SOAP_Interface_FAQ]] ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>'''
    11 KB (1,650 words) - 10:14, 28 June 2013
  • GGUS:SNOW Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    9 KB (1,205 words) - 11:19, 5 October 2020
  • EGI-InSPIRE:Sa1 tasks
    = Task 6: Helpdesk Infrastructure = * (NGI) Regional helpdesk
    7 KB (986 words) - 23:26, 24 December 2014
  • SLM EGI.eu OLA Service Levels
    [[FAQ GGUS-QoS-Levels|Quality of Support (QoS) levels are definition. ]] | Incident Management Helpdesk
    4 KB (512 words) - 14:16, 20 March 2015
  • GGUS:SOAP Interface FAQ
    ...umentation]</span>''' / '''<span class="plainlinks">[https://ggus.eu/ GGUS Helpdesk]</span>''' [[Category:FAQ Interfaces (GGUS)]]
    17 KB (2,430 words) - 09:06, 19 June 2015
  • Regional Operator on Duty welcome
    ...ndex.php?mode=register_info Register] into GGUS tool as support staff''' - GGUS is a ticketing system which is used for operational purpose within EGI. Wit *[[FAQ Regional Operator on Duty|ROD&nbsp;FAQ]] - Frequently Asked Questions related to ROD work<br>
    8 KB (1,314 words) - 14:50, 23 October 2014
  • SLM EGI.eu Federated Operations SLA Service Levels
    [[FAQ GGUS-QoS-Levels|Quality of Support (QoS) levels are definition. ]] | Incident Management Helpdesk
    21 KB (2,434 words) - 16:13, 29 August 2014
  • EGI-InSPIRE:User Services Advisory Group
    * [http://www.ggus.org/ EGI Helpdesk based on GGUS/xGUS] ** GGUS helpdesk: Torsten Antoni, Helmut Dres, Guenter Grein /KIT
    10 KB (1,497 words) - 19:32, 24 December 2014
  • FAQ GGUS-User Guide
    {{GGUS-header-edit|FAQ GGUS-User-Guide}} ...ul to explaining what happens when you request help. Use the GGUS [https://ggus.eu web interface] to create the ticket.
    22 KB (3,573 words) - 15:42, 17 September 2018
  • EGI-InSPIRE:SA1.7-QR4
    ...hnology Helpdesk (EMI/IGE/SAGA) was presented in Vilnius. It is a separate GGUS instance to deal with middleware related tickets. TPM should be able to ide ...in the EGI-Inspire project and EGI. Finally, in Q4 the FAQ section of the GGUS Network Support Unit has been updated, to describe the newly established p
    10 KB (1,676 words) - 19:13, 6 January 2015
  • EGI-InSPIRE:Serbia-QR4
    ...Presentation of the new AEGIS Operations and Monitoring tools, like AEGIS Helpdesk and new AEGIS website, and AEGIS Centralized APEL service configuration ove ...entication of Grid users, gLite services architecture, and usage of AEGIS Helpdesk Portal.
    8 KB (1,117 words) - 17:53, 22 January 2015
  • Instructions for centrally-provided services Service Providers
    # Creating a GGUS Support Unit to receive and handle incidents (define level of quality of su #* GGUS Support Unit
    12 KB (1,799 words) - 15:20, 18 September 2019
  • EGI-InSPIRE:UNICORE integration task force
    | Support is provided by the UNICORE product team through the EGI Helpdesk with medium level of service support *[https://ggus.eu/ws/ticket_info.php?ticket=81278 GGUS-81278]
    18 KB (2,664 words) - 13:54, 19 June 2015
  • NGI International Task Review MS109 Latvia
    ...s is employed. The current system works well and is sustainable. No formal helpdesk and request tracking system is planned, and it would not be sustainable. | US_HS_Consultancy_HowToImprove = In the future a possible online archive (FAQ, Wiki or forum) would be usefull for new users who stumble across previousl
    12 KB (1,907 words) - 19:10, 19 December 2012
  • FAQ: lcg-ce to cream-ce
    The FAQ provides the questions and answers those may arise for the user communities ...it a ticket to the EGI Helpdesk system ([https://gus.fzk.de/pages/home.php GGUS]). <!--*cream-support AT lists.infn.it-->
    7 KB (1,099 words) - 10:55, 14 May 2013
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