SVG:Software Providers View
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Software Providers View
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Software providers agree to an SLA
In order that their software is included in the EGI UMD, software providers agree to a Service Level Agreement (SLA). For members of EGI, this can be read from
In summary, they agree:
- Suspected vulnerabities found in their software are handled using the EGI SVG issue handling process
- To provide contact details
- To respond when asked by SVG as soon as possible - or at least within 2 working days
- To co-operate to ensure that if they find a vulnerability in their own software, they fix in a timely manner and ensure that the new version is available in the UMD for an appropriate amount of time prior to releasing information on it
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