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SLM RP OLA Service Levels

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This page provides information on the current service levels provided by the Resource infrastructure Provider.

As of January 2012, it is mandatory that NGI core services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement).

At this moment only Top-BDII service avaliability repiability reports are produced.

Component 'Service Level 'parameter Target
Core services
Availability minimum 99%, profile ROC
Reliability minimum 99%, profile ROC
Unknown maximum 10%
Number of instances per service 1
Resource Infrastructure
Availability minimum 80%, profile ROC_CRITICAL
Reliability minimum 85%, profile ROC_CRITICAL
Unknown maximum 10%
Oversight ROD Performance Index maximum 10
Support Quality of Support level Medium

Liability Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan.