SLM RP OLA Service Levels

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This page provides information on the current service levels provided by the Resource infrastructure Provider.

As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement and its Release Notes for details). Availability/Reliability NGI reports are distributed monthly.

Note: Service Level Targets specified below will come into force as of January 2011.

minimum top-BDII Availability 99%, profile ROC
minimum top-BDII Reliability 99%, profile ROC
maximum ROD Performance Index 10
Liability Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan.