SLM RP OLA Service Levels
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This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement for details). Availability/Reliability NGI reports are distributed monthly.
Note: Service Level Targets specified below will come into force as of Januwary 2011.
minimum top-BDII Availability | 99%, profile ROC |
minimum top-BDII Reliabilty | 99%, profile ROC |
maximum ROD Performance Index | 10 |
Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |