Difference between revisions of "SLM RP OLA Service Levels"
Jump to navigation
Jump to search
m (moved SLM/RP Service Levels to SLM RP Service Levels) |
|
(No difference)
|
Revision as of 13:24, 11 March 2013
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that top-BDII services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement and its Release Notes for details). Availability/Reliability NGI reports are distributed monthly.
Note: Service Level Targets specified below will come into force as of January 2011.
minimum top-BDII Availability | 99%, profile ROC |
minimum top-BDII Reliability | 99%, profile ROC |
maximum ROD Performance Index | 10 |
Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |