The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "SLM RP OLA Service Levels"
Jump to navigation
Jump to search
| Line 1: | Line 1: | ||
{{Template:Op menubar}} | {{Template:Op menubar}} This page provides information on the current service levels provided by the Resource infrastructure Provider. | ||
This page provides information on the current service levels provided by the Resource infrastructure Provider. | |||
As of January 2012, it is mandatory that | As of January 2012, it is mandatory that [https://wiki.egi.eu/wiki/NGI_services_in_GOCDB#Services NGI core services] operated by NGIs provide a minimum availability of 99% (see the [https://documents.egi.eu/document/463 RP Operational Level Agreement]). Availability/Reliability NGI reports are distributed monthly. '''At this moment only Top-BDII service avaliability repiability reports are produced. '''<br> | ||
Note: Service Level Targets specified below will come into force as of January 2011. | Note: Service Level Targets specified below will come into force as of January 2011. | ||
{| | |||
| '''minimum | {| align="center" cellspacing="0" cellpadding="5" border="1" | ||
|- | |||
| '''minimum Availability''' | |||
| 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | | 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | ||
|- | |- | ||
| '''minimum | | '''minimum Reliability''' | ||
| 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | | 99%, profile [http://mon.egi.eu/myegi/sam-pi/metrics_in_profiles?vo_name=ops&profile_name=ROC ROC] | ||
|- | |- | ||
|'''[[ | | '''[[ROD performance index|maximum ROD Performance Index]]''' | ||
| 10 | | 10 | ||
|- | |- | ||
|'''Liability''' | | '''Liability''' | ||
|Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. | | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. | ||
|} | |} | ||
[[Category:Service_Level_Management]] | |||
Revision as of 15:08, 24 July 2014
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
This page provides information on the current service levels provided by the Resource infrastructure Provider.
As of January 2012, it is mandatory that NGI core services operated by NGIs provide a minimum availability of 99% (see the RP Operational Level Agreement). Availability/Reliability NGI reports are distributed monthly. At this moment only Top-BDII service avaliability repiability reports are produced.
Note: Service Level Targets specified below will come into force as of January 2011.
| minimum Availability | 99%, profile ROC |
| minimum Reliability | 99%, profile ROC |
| maximum ROD Performance Index | 10 |
| Liability | Resource infrastructure Providers not providing the requested monthly performance for one month MUST provide a service improvement plan. |