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Difference between revisions of "Regional Operator on Duty"
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{{Template:Op menubar}} | {{Template:Op menubar}} {{TOC_right}} | ||
{{TOC_right}} | |||
= Introduction = | |||
= Introduction = | |||
ROD team is responsible for solving problems on the infrastructure within own Operations Centre | ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process. | ||
The purpose of this page is to collect in one place all materials related to ROD work. | The purpose of this page is to collect in one place all materials related to ROD work. | ||
= People and Contact = | |||
The list of people responsible for NGI oversight and contact points can be found in [https://operations-portal.in2p3.fr/dashboard/regionalPreferences Operations Portal]. | The list of people responsible for NGI oversight and contact points can be found in [https://operations-portal.in2p3.fr/dashboard/regionalPreferences Operations Portal]. | ||
To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists: | To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists: | ||
= ROD duties = | *'''all-central-operator-on-duty''' AT mailman.egi.eu | ||
All duties are detailed written in Operational Procedures for ROD document. | |||
= ROD duties = | |||
All duties are detailed written in Operational Procedures for ROD document. | |||
The main duties are: | |||
*handling operations incidents (dashboard alarms) | |||
*handling operations tickets | |||
*propagate information about core or urgent matters to COD | |||
*putting sites in downtime for urgent matters | |||
= Manuals and procedures = | |||
In this section are linked manuals and procedures which RODs should be familiar with : | |||
*[https://documents.egi.eu/public/RetrieveFile?docid=15&version=1&filename=OperationalProceduresforROD-v2.0.pdf Operational Procedures for ROD] (This is an old EGEE version of the document. Please keep in mind that some of information can be not relevant to EGI. There is still no EGI version of the document.) | |||
* [https://documents.egi.eu/public/RetrieveFile?docid=15&version=1&filename=OperationalProceduresforROD-v2.0.pdf Operational Procedures for ROD] (This is an old EGEE version of the document. Please keep in mind that some of information can be not relevant to EGI. There is still no EGI version of the document.) | *[https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure] | ||
* [https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure] | *[https://documents.egi.eu/document/301 Dashobard Howto] | ||
* [https://documents.egi.eu/document/301 Dashobard Howto] | |||
== Videos tutorials == | == Videos tutorials == | ||
| Line 43: | Line 44: | ||
*[http://www.youtube.com/watch?v=NKkbnwWnADw 4. How to handle tickets] - an instruction how to manage tickets on the Operations Portal (ticket creation, updating and closing tickets) | *[http://www.youtube.com/watch?v=NKkbnwWnADw 4. How to handle tickets] - an instruction how to manage tickets on the Operations Portal (ticket creation, updating and closing tickets) | ||
= ROD performance - Operations Support Metrics = | |||
= ROD performance - Operations Support Metrics = | |||
*[[Grid operations oversight/OperationsSupportMetrics|Operations Support Metrics introduction]] | *[[Grid operations oversight/OperationsSupportMetrics|Operations Support Metrics introduction]] | ||
*2011 | *2011 | ||
**[https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-January11.ods Jan]|[https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-February11.ods Feb]| [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-March11.ods Mar] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-April11.ods Apr] | **[https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-January11.ods Jan]|[https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-February11.ods Feb]| [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-March11.ods Mar] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-April11.ods Apr] | ||
*2010 | *2010 | ||
**[https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-May10.ods May] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-June10.ods Jun] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-July10.ods Jul] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-August10.ods Aug] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-September10.ods Sep] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-October10.ods Oct] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-November10.ods Nov] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-December10.ods Dec] | **[https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-May10.ods May] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-June10.ods Jun] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-July10.ods Jul] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-August10.ods Aug] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-September10.ods Sep] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-October10.ods Oct] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-November10.ods Nov] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-December10.ods Dec] | ||
= Newsletter - New! = | = Newsletter - New! = | ||
*2011 | *2011 | ||
**[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%201-2011.pdf Jan] | |[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2002-2011.pdf Feb] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2003-2011.pdf Mar] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2004-2011.pdf Apr] | **[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%201-2011.pdf Jan] | |[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2002-2011.pdf Feb] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2003-2011.pdf Mar] | [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2004-2011.pdf Apr] | ||
*2010 | *2010 | ||
**[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2012-2010.pdf Dec] | **[https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2012-2010.pdf Dec] | ||
= Events = | = ROD presentations = | ||
This section is created to collect all ROD presentations which took place on our f2f meetings. | |||
*[https://www.egi.eu/indico/getFile.py/access?contribId=210&sessionId=9&resId=0&materialId=slides&confId=207 NGI_IBERGRID] | |||
= Events = | |||
User Forum 2011 | |||
*[https://www.egi.eu/indico/contributionDisplay.py?sessionId=9&contribId=91&confId=207 ROD teams training session] | |||
*[https://www.egi.eu/indico/contributionDisplay.py?sessionId=9&contribId=92&confId=207 Grid Oversight, ensuring the quality of the Grid infrastructure] | |||
EGI technical Forum 2010 | |||
*[https://www.egi.eu/indico/sessionDisplay.py?sessionId=117&confId=48#20100915 Grid Oversight, ensuring the quality of the Grid infrastructure] | |||
*[https://www.egi.eu/indico/sessionDisplay.py?sessionId=116&confId=48#all Grid Oversight Training] | |||
ROD teams workshop Jun 2010 | |||
*[https://www.egi.eu/indico/conferenceDisplay.py?ovw=True&confId=29 ROD teams workshop] | |||
* [https://www.egi.eu/indico/ | |||
= Resources = | |||
*[[Tools|Operations tools]] | |||
[[Category:COD]] [[Category:ROD]] | |||
Revision as of 11:45, 10 May 2011
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Introduction
ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process.
The purpose of this page is to collect in one place all materials related to ROD work.
People and Contact
The list of people responsible for NGI oversight and contact points can be found in Operations Portal.
To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists:
- all-central-operator-on-duty AT mailman.egi.eu
ROD duties
All duties are detailed written in Operational Procedures for ROD document.
The main duties are:
- handling operations incidents (dashboard alarms)
- handling operations tickets
- propagate information about core or urgent matters to COD
- putting sites in downtime for urgent matters
Manuals and procedures
In this section are linked manuals and procedures which RODs should be familiar with :
- Operational Procedures for ROD (This is an old EGEE version of the document. Please keep in mind that some of information can be not relevant to EGI. There is still no EGI version of the document.)
- COD Escalation Procedure
- Dashobard Howto
Videos tutorials
- 1. How to become a ROD member - 7 steps which should be done to become a ROD member
- 2. Operations tools - brief introduction of operations tools which a ROD mamber needs to perform duties
- 3. How to handle alarms - an instruction how to manage alarms on the Operations Portal (ticket creation, closing and masking alarms)
- 4. How to handle tickets - an instruction how to manage tickets on the Operations Portal (ticket creation, updating and closing tickets)
ROD performance - Operations Support Metrics
- Operations Support Metrics introduction
- 2011
- 2010
Newsletter - New!
- 2011
- 2010
ROD presentations
This section is created to collect all ROD presentations which took place on our f2f meetings.
Events
User Forum 2011
EGI technical Forum 2010
ROD teams workshop Jun 2010