Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

Difference between revisions of "Regional Operator on Duty"

From EGIWiki
Jump to navigation Jump to search
 
(98 intermediate revisions by 8 users not shown)
Line 1: Line 1:
{{Template:Op menubar}}
{{Template:Op menubar}} {{Template:GO menubar}} {{TOC_right}}  
{{TOC_right}}


= Introduction =
= ROD  =


<span style="color:#FF0000">'''To be write'''</span>
* what is ROD
* purpose of the page


= People and Contact =
The list of people responsible for NGI oversight and contact points can be found in [https://operations-portal.in2p3.fr/dashboard/regionalPreferences Operations Portal].


To contact with all ROD teams can be used following mailing list where are subscribed all RODs' mailing lists:
:'''ROD''' (Regional Operator on Duty) is a role which oversees the smooth operation of EGI&nbsp;infrastructure in the respective NGI. ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process. The role is usually covered by a team or people and is provided by each NGI. Depending on how an NGI is organised there might be a number of members inthe ROD team who work on duty roster (shifts on a daily or weekly basis), or there may be one person working as ROD on a daily basis and a few deputies who take over the responsibilities when necessary. This latter model is generally more suitable for small NGIs.
*'''all-central-operator-on-duty''' AT mailman.egi.eu


= ROD duties =
:In this text, the acronym '''ROD''' will be used both for the whole team, or for the person who is actually working on shift.
<span style="color:#FF0000">'''To be write'''</span>
short summary


= Manuals and procedures =
:In order to become a ROD member, one first needs to go through the steps described in [[Regional Operator on Duty welcome|Joining operations]].
<span style="color:#FF0000">'''To be write'''</span>
links to procedures and manuals


= ROD performance - Operations Support Metrics=
:The following text describes the duties that ROD (teams) are responsible for.


* [[Operations:OperationsSupportMetrics | Operations Support Metrics introduction]]
* 2011
** [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-January11.ods Jan] |
* 2010
** [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-May10.ods May] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-June10.ods Jun] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-July10.ods Jul] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-August10.ods Aug] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-September10.ods Sep] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-October10.ods Oct] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-November10.ods Nov] | [https://documents.egi.eu/secure/RetrieveFile?docid=155&version=1&filename=EGI-Operations_Support_Metrics-December10.ods Dec]


= Newsletter - New!=
* [https://documents.egi.eu/secure/ShowDocument?docid=298 Document server: ROD newsletter]
* 2011
** [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%201-2011.pdf Jan] |
* 2010
** [https://documents.egi.eu/secure/RetrieveFile?docid=298&version=1&filename=ROD%20newsletter%2012-2010.pdf Dec]


= Events =
'''Contact: '''all-operator-on-duty AT mailman.egi.eu <br>
<span style="color:#FF0000">'''To be write'''</span>
* links to indico pages: trainings, meetings


= Resources =
== [[ROD Duties|Duties]]  ==


* [[:Tools Operations tools]]
:A list describing [[ROD Duties|Duties]].
 
== [[ROD Alarms and tickets|Alarms and tickets]]  ==
 
:Information on how to [[ROD Alarms and tickets|deal]] with alarms raised in the Dashboard and how to generate and deal with tickets.
 
== [[ROD Downtimes|Downtimes]]  ==
 
:How [[ROD Downtimes|downtimes]] are managed.
 
== [[ROD Communication|Communication]]  ==
 
:Communication [[ROD Communication|channels]] for ROD to Sites and to management.
 
== [[ROD Security|Security]]  ==
 
:How ROD should deal with [[ROD Security|security]] issues.
 
== Manuals and procedures  ==
 
In this section are linked manuals and procedures which RODs should be familiar with:
 
*[[PROC01 Grid Oversight escalation|PROC01_Grid_Oversight_escalation]]
*[https://documents.egi.eu/document/301 Dashboard HowTOs and Training Guides]
**Webinar shortcuts.
**Introduction.&nbsp;
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=230 ROD duties ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=355 ROD – procedures&nbsp;]
**Becoming ROD team Member
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=427 Obtaining X509 certificate ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=496 Registration in GOCDB ] [https://www.youtube.com/watch?feature=player_detailpage&v=SBelpfcc00Y#t=690]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=690 Registration in GGUS ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=747 Registration in dteam VO ]
**ROD shift
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=872 Dashboard overview ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=1493 Issues aka alarms ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=1967 Tickets ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=2232 Notepads ]
***[https://www.youtube.com/watch?feature=player_detailpage&v=pJsCx5sj9Uc#t=2475 Handover ]
**Webinar Presentation
***[https://documents.egi.eu/public/RetrieveFile?docid=301&version=7&filename=ROD-webinar.pdf Slides]
*[[FAQ Regional Operator on Duty|FAQ_Regional_Operator_on_Duty]]
 
== Resources  ==
 
*[[Tools|Operations tools]]
*[[Operations Procedures|Procedures]]
 
[[Category:Infrastructure_Oversight]]

Latest revision as of 10:54, 30 March 2015

Main EGI.eu operations services Support Documentation Tools Activities Performance Technology Catch-all Services Resource Allocation Security


EGI Infrastructure Operations Oversight menu: Home • EGI.eu Operations Team • Regional Operators (ROD) 



ROD

ROD (Regional Operator on Duty) is a role which oversees the smooth operation of EGI infrastructure in the respective NGI. ROD team is responsible for solving problems on the infrastructure within own Operations Centre according to agreed procedures. They ensure that problems are properly recorded and progress according to specified time lines. They ensure that necessary information is available to all parties. The team is provided by each Operations Centre and requires procedural knowledge on the process. The role is usually covered by a team or people and is provided by each NGI. Depending on how an NGI is organised there might be a number of members inthe ROD team who work on duty roster (shifts on a daily or weekly basis), or there may be one person working as ROD on a daily basis and a few deputies who take over the responsibilities when necessary. This latter model is generally more suitable for small NGIs.
In this text, the acronym ROD will be used both for the whole team, or for the person who is actually working on shift.
In order to become a ROD member, one first needs to go through the steps described in Joining operations.
The following text describes the duties that ROD (teams) are responsible for.


Contact: all-operator-on-duty AT mailman.egi.eu

Duties

A list describing Duties.

Alarms and tickets

Information on how to deal with alarms raised in the Dashboard and how to generate and deal with tickets.

Downtimes

How downtimes are managed.

Communication

Communication channels for ROD to Sites and to management.

Security

How ROD should deal with security issues.

Manuals and procedures

In this section are linked manuals and procedures which RODs should be familiar with:

Resources

Retrieved from "https://wiki.egi.eu/w/index.php?title=Regional_Operator_on_Duty&oldid=78179"