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Difference between revisions of "ROD MW alarm template"
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This page provides template for the ticket which should be send by ROD team to sites in case of service type decommission | This page provides template for the ticket which should be send by ROD team to sites in case of service type decommission campaign. | ||
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Dear site administrators, | Dear site administrators, | ||
According to our monitoring, your site is running | According to our monitoring, your site is running gLite 3.2 DPM and/or Worker Nodes, whose software reached end of life on 30-11-2012. Please check the list of affected service end-points on the Operations Dashboard of your site: https://operations-portal.egi.eu/dashboard | ||
Information | gLite software products are detected through queries to the information discovery system (BDII). Information published should accurately reflect the version of the running software, however, if you think the software run by the service end-points indicated in the dashboard is supported, please report a false positive in this ticket. | ||
This ticket is to warn you about the deployment of unsupported gLite 3.2 DPM and/or WN software in your site and to request an upgrade/decommissioning of these according to the following guideline. | |||
1. PROVIDE FEEDBACK ABOUT YOUR UPGRADE PLANS | |||
Please provide information about you upgrade plans according to the following template. | |||
Information about your upgrade plans must be supplied by: 30-11-2013 | |||
TEMPLATE | |||
Your site name: | |||
Affected service end-points (please list them): | |||
Expected date for the completion of the upgrade of the end-points above (specify target date): | |||
Technical issues preventing you from upgrading (provide input only if applicable): | |||
2. UPGRADE of gLite 3.2 UNSUPPORTED DPM/WN | |||
DEADLINE for the upgrade/decommissioning is: 31-01-2013 | |||
End-points that cannot be upgraded by that time, must be put in downtime as of: 01-02-2013 | |||
Resource Centres that do not respond to this ticket, do not provide acceptable plans and timelines, or show no progress risk suspension. Suspension does *not* concern Resource Centres that are actively working to solve the issue, have documented plans with acceptable timelines, or are facing technical issues that prevent them from decommissioning/upgrading unsupported products. | |||
If you decide to decommission services, please follow the appropriate procedure (https://wiki.egi.eu/wiki/PROC12) - the community must be informed about the decommissioning of services. | |||
HOW TO HANDLE THIS TICKET | |||
Please provide feedback about your upgrade plans by 30-11-2013. Site administrators who provide information about their upgrade plans MUST NOT close a ticket until the alarm disappears in the site Operations Dashboard (see link above). Please keep the ticket in status "in progress" until all unsupported products are either decommissioned or upgraded. | |||
Thanks for your cooperation. | |||
ROD team | ROD team | ||
Revision as of 15:38, 19 November 2012
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This page provides template for the ticket which should be send by ROD team to sites in case of service type decommission campaign.
Dear site administrators,
According to our monitoring, your site is running gLite 3.2 DPM and/or Worker Nodes, whose software reached end of life on 30-11-2012. Please check the list of affected service end-points on the Operations Dashboard of your site: https://operations-portal.egi.eu/dashboard
gLite software products are detected through queries to the information discovery system (BDII). Information published should accurately reflect the version of the running software, however, if you think the software run by the service end-points indicated in the dashboard is supported, please report a false positive in this ticket.
This ticket is to warn you about the deployment of unsupported gLite 3.2 DPM and/or WN software in your site and to request an upgrade/decommissioning of these according to the following guideline.
1. PROVIDE FEEDBACK ABOUT YOUR UPGRADE PLANS Please provide information about you upgrade plans according to the following template. Information about your upgrade plans must be supplied by: 30-11-2013
TEMPLATE Your site name: Affected service end-points (please list them): Expected date for the completion of the upgrade of the end-points above (specify target date): Technical issues preventing you from upgrading (provide input only if applicable):
2. UPGRADE of gLite 3.2 UNSUPPORTED DPM/WN DEADLINE for the upgrade/decommissioning is: 31-01-2013 End-points that cannot be upgraded by that time, must be put in downtime as of: 01-02-2013
Resource Centres that do not respond to this ticket, do not provide acceptable plans and timelines, or show no progress risk suspension. Suspension does *not* concern Resource Centres that are actively working to solve the issue, have documented plans with acceptable timelines, or are facing technical issues that prevent them from decommissioning/upgrading unsupported products.
If you decide to decommission services, please follow the appropriate procedure (https://wiki.egi.eu/wiki/PROC12) - the community must be informed about the decommissioning of services.
HOW TO HANDLE THIS TICKET Please provide feedback about your upgrade plans by 30-11-2013. Site administrators who provide information about their upgrade plans MUST NOT close a ticket until the alarm disappears in the site Operations Dashboard (see link above). Please keep the ticket in status "in progress" until all unsupported products are either decommissioned or upgraded.
Thanks for your cooperation.
ROD team