PROC26
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Title | Verify helpdesk Support Units are working and perform a periodic review of them |
Document link | https://wiki.egi.eu/wiki/PROC26 |
Last modified | 0.1 |
Policy Group Acronym | OMB |
Policy Group Name | Operations Management Board |
Contact Group | operations at egi.eu |
Document Status | DRAFT |
Approved Date | |
Procedure Statement | |
Owner | Owner of procedure |
Overview
The document describes the process for verifying that the supporters teams are still able to follow-up the GGUS tickets assigned to their Support Unit. Moreover it is defined a criteria for decommissioning the SUs that doesn't work any more.
Definitions
Please refer to the EGI Glossary for the definitions of the terms used in this procedure.
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Entities involved in the procedure
- Resource Center Manager: person who is responsible for Resource Center.
- NGI Representative (NGI): person who is responsible for NGI Operations.
- EGI Operations / EGI CSIRT (EGI): person who decides and perform suspension at EGI Level
- VO Manager: person resposible for VO. Notified about Resource Center suspension.