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Difference between revisions of "PROC24"

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{{Ops_procedures
{{Ops_procedures
|Doc_title = Handling Major Incidents
|Doc_title =  
|Doc_link = https://wiki.egi.eu/wiki/PROC24
|Doc_link = https://wiki.egi.eu/wiki/PROC24
|Version =  
|Version =  
|Policy_acronym = OMB
|Policy_acronym =  
|Policy_name = Operations Management Board
|Policy_name =  
|Contact_group = operations at mailman.egi.eu
|Contact_group =  
|Doc_status =  
|Doc_status = DRAFT
|Approval_date =  
|Approval_date =  
|Procedure_statement =  
|Procedure_statement =
}}
}}


= Overview  =
= Overview  =
The document describes the process of handling a major incident happening within the EGI infrastructure.
Major Incidents cause serious interruptions of activities and must be resolved with greater urgency. The aim of the procedure is the fast recovery of the service, where necessary by means of workarounds and creating a dynamically established team of specific experts coordinated by EGI Operations.


= Definitions  =
= Definitions  =
Please refer to the [[Glossary|EGI Glossary]] for the definitions of the terms used in this procedure.
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.


= Entities involved in the procedure  =
= Entities involved in the procedure  =
*'''XX''': person who...
*'''XXX''':


= Requirements  =
= Requirements  =


= Steps  =
= Steps  =
The following table describes
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= Revision History  =
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Latest revision as of 14:40, 29 July 2016

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Title '
Document link https://wiki.egi.eu/wiki/PROC24
Last modified
Policy Group Acronym
Policy Group Name
Contact Group
Document Status DRAFT
Approved Date
Procedure Statement
Owner Owner of procedure


Overview

Definitions

Entities involved in the procedure

Requirements

Steps