Difference between revisions of "PROC23"
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{{Ops_procedures | {{Ops_procedures | ||
|Doc_title = | |Doc_title = Services and Service components release and deployment process | ||
|Doc_link = https://wiki.egi.eu/wiki/PROC23 | |Doc_link = https://wiki.egi.eu/wiki/PROC23 | ||
|Version = | |Version = 2019-09-18 | ||
|Policy_acronym = OMB | |Policy_acronym = OMB | ||
|Policy_name = Operations Management Board | |Policy_name = Operations Management Board | ||
|Contact_group = operations at | |Contact_group = operations at egi.eu | ||
|Doc_status = | |Doc_status = FINAL | ||
|Approval_date = | |Approval_date = 2018-11-29 | ||
|Procedure_statement = The procedure | |Procedure_statement = The procedure provides steps for service updates and releases of the centrally-provided production services. | ||
|Owner = Baptiste Grenier | |||
}} | }} | ||
= Overview = | = Overview = | ||
The procedure describes the | The procedure describes the release and deployment of the centrally-provided IT service and service components part of the EGI Service Catalogue. | ||
= Definitions = | = Definitions = | ||
Line 34: | Line 26: | ||
= Entities involved in the procedure = | = Entities involved in the procedure = | ||
*'''Service Provider team''': Team responsible for development, release and deployment of the | *'''Service Provider team''': Team responsible for development, release and deployment of the service or service component | ||
*'''Operations team''': Oversees all the process and may provide further people for testing the | *'''Operations team''': Oversees all the process and may provide further people for testing the service or service component | ||
*'''Noc-Managers''': | *'''Noc-Managers''': Is informed regarding the release of the new service or service component and may provide further people for testing it | ||
= Requirements = | = Requirements = | ||
The | The prerequisites are: | ||
* Centrally-provided Service or service component part of the EGI production Infrastructure; | |||
* Development team should refer to the [[EGI_Change_Management|EGI Change management]] documentation. | |||
= Acceptance criteria = | |||
* | A new release of a Service or service component can be deployed in production if: | ||
* | * All the prerequisites are satisfied | ||
* The results of the testing in step ''3b'' do not show any major problem: | |||
** The Service or service component is usable with all its features | |||
** The interoperability with the other Service or service component is not broken | |||
= Steps | = Steps for the release of a service or service component update = | ||
{| width="906" height="305" class="wikitable" | {| width="906" height="305" class="wikitable" | ||
|- | |- | ||
! | ! | ||
! Responsible | ! Responsible | ||
! Action | ! Action | ||
! Notes | ! Notes | ||
|- valign="top" | |- valign="top" | ||
| 1 | | 1 | ||
| Service Provider team | | Service Provider team | ||
| | | | ||
Once release is ready the team opens a GGUS ticket to Operations with the following information: | Once release is ready the team [https://ggus.eu/?mode=ticket_submit opens a GGUS ticket] ('''selecting category: Release''') to Operations SU with the following information: | ||
*Name of the | * Name of the service or service component; | ||
*Date of release | * Date of release; | ||
*Release notes | * Release notes; | ||
*Suggested deployment date | * Suggested deployment date; | ||
*Testing instance url and testing instructions | * Testing instance url and testing instructions; | ||
*Names of testers if testing is manual (if not defined Development team may ask to appoint testers) | * Names of testers if testing is manual (if not defined Development team may ask to appoint testers); | ||
* If the release is originating from one or multiple Change Records tracked in RT tickets as part of Change Management (CHM), then add the links to the respective RT tickets. | |||
| | | | ||
|- | |- | ||
| 2 | | 2 | ||
| Operations Team | | Operations Team | ||
| | | | ||
*Inform the Noc-Managers about the upcoming release, asking if there is anyone else interested in performing the | * Assess if ticket came from a change record tracked in RT: | ||
*can add further people for performing the tests | ** if yes check that the GGUS ticket contains links to the changes (RT tickets) that are implemented in this release; | ||
*The suggested duration of the test phase is two weeks | ** If not validate that the change was allowed to by-pass Change Record tracking. | ||
*Update the ticket | * Inform the Noc-Managers about the upcoming release, asking if there is anyone else interested in performing the test; | ||
* can add further people for performing the tests; | |||
* The suggested duration of the test phase is two weeks; | |||
* Update the ticket. | |||
| | |||
|- | |- | ||
| 3a | | 3a | ||
| Operations Team / Noc-Managers | | Operations Team / Noc-Managers | ||
| Update the ticket with the information on the performed tests and their result | | Update the ticket with the information on the performed tests and their result. | ||
| | | | ||
|- | |- | ||
| 3b | | 3b | ||
| Service Provider team | | Service Provider team | ||
| Update the ticket with information about results of the overall testing phase | | Update the ticket with information about results of the overall testing phase. | ||
| | | | ||
|- | |- | ||
| 4 | | 4 | ||
| Service Provider team | | Service Provider team | ||
| Provide in the ticket the link to updated documentation | | Provide in the ticket the link to updated documentation. | ||
| | | | ||
|- | |- | ||
| 5 | | 5 | ||
| Service Provider team and Operations team | | Service Provider team and Operations team | ||
| Agree on deployment date and update the ticket | | Agree on an appropriate deployment date and update the ticket. | ||
| | | | ||
|- | |- | ||
| 6 | | 6 | ||
| Operations team | | Operations team | ||
| 10 days before the upcoming deployment, inform the Noc-Managers. | | 10 days before the upcoming deployment, inform the Noc-Managers. | ||
Update the ticket | Update the ticket. | ||
| | | | ||
|- | |- | ||
| 7 | | 7 | ||
| Service Provider team | | Service Provider team | ||
| Schedule a downtime of the service in case it is needed | | Schedule a downtime of the service in case it is needed. | ||
| | |||
|- | |- | ||
| 8 | | 8 | ||
| Service Provider team | | Service Provider team | ||
| Deploy release and update the ticket | | Deploy release and update the ticket. | ||
| | | | ||
|- | |- | ||
| 9 | |9 | ||
| Operations team | | Operations team | ||
| Close the GGUS ticket after a week of the deployment only if the release was successful | | Close the GGUS ticket after a week of the deployment only if the release was successful. | ||
| | |||
|} | |||
= Emergency release = | |||
== Definition of emergency release == | |||
An emergency release is the process of releasing one Service or service component, or a set of Services or service components, with the targeted goal of solving a specific problem affecting the EGI infrastructure. To qualify the problem for an emergency release the problem should be classified in at least one of the following categories: | |||
* Major incident; | |||
* Critical security vulnerability. | |||
== Steps for emergency release == | |||
{| width="906" height="305" class="wikitable" | |||
|- | |||
! | |||
! Responsible | |||
! Action | |||
! Notes | |||
|- valign="top" | |||
| 1 | |||
| Service Provider team | |||
| | |||
Once the release is ready the team [https://ggus.eu/?mode=ticket_submit opens a GGUS ticket] (Selecting '''category''': '''Release''' and '''priority''': '''Top priority''') to Operations SU with the following information: | |||
* Name of the Service or service component; | |||
* Date of the release; | |||
* Release notes; | |||
* Justification of the need for the emergency release; | |||
* If the release is originating from one or multiple Change Records tracked in RT tickets as part of Change Management (CHM), then add the links to the respective RT tickets. | |||
| | |||
|- | |||
| 2 | |||
| Operations Team | |||
| | |||
* Acknowledge the need for the emergency release; | |||
* Update the ticket. | |||
| | |||
|- | |||
| 3 | |||
| Service Provider team | |||
| Record an unplanned downtime of the service in case it is needed. | |||
| | | | ||
|- | |||
| 4 | |||
| Service Provider team | |||
| Deploy the release and update the ticket. | |||
| | |||
|- | |||
| 5 | |||
| Operations team | |||
| Inform the Noc-Managers about the update. | |||
Update the ticket. | |||
| | |||
|- | |||
| 6 | |||
| Operations team | |||
| Close the GGUS ticket after a week of the deployment only if the release was successful. | |||
| | |||
|} | |} | ||
Line 125: | Line 187: | ||
! Date | ! Date | ||
! Comments | ! Comments | ||
|- | |- | ||
| | | | ||
Line 135: | Line 192: | ||
| 2016-03-22 | | 2016-03-22 | ||
| procedure revised and made some changes | | procedure revised and made some changes | ||
|- | |||
| | |||
| Alessandro Paolini | |||
| 2016-07-25 | |||
| added the new AAI in the tools list | |||
|- | |||
| | |||
| Baptiste Grenier | |||
| 2018-10-01 | |||
| Introduced usage of new ticket category "release" | |||
|- | |||
| | |||
| Alessandro Paolini | |||
| 2018-10-11 | |||
| Updated the list of services under scope; some typos corrections. | |||
|- | |||
| | |||
| Baptiste Grenier | |||
| 2018-11-20 | |||
| Existing CHM ticket should be mentioned when applicable; rephrase to use services and services components terms instead of tools. | |||
|- | |||
| | |||
| Baptiste Grenier | |||
| 2018-11-29 | |||
| Introduce specific steps for emergency releases. Slightly re-organise steps for standard releases. | |||
|- | |||
| | |||
| Baptiste Grenier | |||
| 2019-09-18 | |||
| Various clarifications/simplification using formal terms. Update procedure statement. Drop old instructions for providers that have been replaced by CHM documentation. | |||
|} | |} | ||
[[Category:Operations_Procedures]] | [[Category:Operations_Procedures]] |
Revision as of 11:56, 22 January 2020
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
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Title | Services and Service components release and deployment process |
Document link | https://wiki.egi.eu/wiki/PROC23 |
Last modified | 2019-09-18 |
Policy Group Acronym | OMB |
Policy Group Name | Operations Management Board |
Contact Group | operations at egi.eu |
Document Status | FINAL |
Approved Date | 2018-11-29 |
Procedure Statement | The procedure provides steps for service updates and releases of the centrally-provided production services. |
Owner | Baptiste Grenier |
Overview
The procedure describes the release and deployment of the centrally-provided IT service and service components part of the EGI Service Catalogue.
Definitions
Please refer to the EGI Glossary for the definitions of the terms used in this procedure.
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Entities involved in the procedure
- Service Provider team: Team responsible for development, release and deployment of the service or service component
- Operations team: Oversees all the process and may provide further people for testing the service or service component
- Noc-Managers: Is informed regarding the release of the new service or service component and may provide further people for testing it
Requirements
The prerequisites are:
- Centrally-provided Service or service component part of the EGI production Infrastructure;
- Development team should refer to the EGI Change management documentation.
Acceptance criteria
A new release of a Service or service component can be deployed in production if:
- All the prerequisites are satisfied
- The results of the testing in step 3b do not show any major problem:
- The Service or service component is usable with all its features
- The interoperability with the other Service or service component is not broken
Steps for the release of a service or service component update
Responsible | Action | Notes | |
---|---|---|---|
1 | Service Provider team |
Once release is ready the team opens a GGUS ticket (selecting category: Release) to Operations SU with the following information:
|
|
2 | Operations Team |
|
|
3a | Operations Team / Noc-Managers | Update the ticket with the information on the performed tests and their result. | |
3b | Service Provider team | Update the ticket with information about results of the overall testing phase. | |
4 | Service Provider team | Provide in the ticket the link to updated documentation. | |
5 | Service Provider team and Operations team | Agree on an appropriate deployment date and update the ticket. | |
6 | Operations team | 10 days before the upcoming deployment, inform the Noc-Managers.
Update the ticket. |
|
7 | Service Provider team | Schedule a downtime of the service in case it is needed. | |
8 | Service Provider team | Deploy release and update the ticket. | |
9 | Operations team | Close the GGUS ticket after a week of the deployment only if the release was successful. |
Emergency release
Definition of emergency release
An emergency release is the process of releasing one Service or service component, or a set of Services or service components, with the targeted goal of solving a specific problem affecting the EGI infrastructure. To qualify the problem for an emergency release the problem should be classified in at least one of the following categories:
- Major incident;
- Critical security vulnerability.
Steps for emergency release
Responsible | Action | Notes | |
---|---|---|---|
1 | Service Provider team |
Once the release is ready the team opens a GGUS ticket (Selecting category: Release and priority: Top priority) to Operations SU with the following information:
|
|
2 | Operations Team |
|
|
3 | Service Provider team | Record an unplanned downtime of the service in case it is needed. | |
4 | Service Provider team | Deploy the release and update the ticket. | |
5 | Operations team | Inform the Noc-Managers about the update.
Update the ticket. |
|
6 | Operations team | Close the GGUS ticket after a week of the deployment only if the release was successful. |
Revision History
Version | Authors | Date | Comments |
---|---|---|---|
Alessandro Paolini | 2016-03-22 | procedure revised and made some changes | |
Alessandro Paolini | 2016-07-25 | added the new AAI in the tools list | |
Baptiste Grenier | 2018-10-01 | Introduced usage of new ticket category "release" | |
Alessandro Paolini | 2018-10-11 | Updated the list of services under scope; some typos corrections. | |
Baptiste Grenier | 2018-11-20 | Existing CHM ticket should be mentioned when applicable; rephrase to use services and services components terms instead of tools. | |
Baptiste Grenier | 2018-11-29 | Introduce specific steps for emergency releases. Slightly re-organise steps for standard releases. | |
Baptiste Grenier | 2019-09-18 | Various clarifications/simplification using formal terms. Update procedure statement. Drop old instructions for providers that have been replaced by CHM documentation. |