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| {{Ops_procedures | | {{DeprecatedAndMovedTo|new_location=https://confluence.egi.eu/display/EGIPP/PROC21+Resource+Centre+suspension}} |
| |Doc_title = Resource Center suspension | |
| |Doc_link = [[PROC21|https://wiki.egi.eu/wiki/PROC21]]
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| |Version = 0.1 - 8 June 2016
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| |Policy_acronym = OMB
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| |Policy_name = Operations Management Board
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| |Contact_group = operations@egi.eu
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| |Doc_status = Approved
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| |Approval_date = 25.06.2015
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| |Procedure_statement = The document describes the process of Resource Center suspension in EGI infrastructure
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| }}
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| = Overview =
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| The document describes the process of Resource Center suspension in EGI infrastructure. The aim of this procedure is to '''ensure that the all parties are notified about suspension and that record history is kept.'''
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| = Definitions =
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| Please refer to the [[Glossary|EGI Glossary]] for the definitions of the terms used in this procedure.<br>
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| The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
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| = Entities involved in the procedure =
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| <!-- There are minimally two sets of players involved in this procedure -->
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| *'''Resource Center Manager''': person who is responsible for Resource Center.
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| *'''NGI Representative (NGI)''': person who is responsible for NGI Operations.
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| *'''EGI Operations / EGI CSIRT''' '''(EGI)''': person who decides and perform suspension at EGI Level
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| *'''VO Manager''': person resposible for VO. Notified about Resource Center suspension.<br>
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| = Use cases =
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| Resource Center can be suspended by NGI or EGI in case of breaking [https://documents.egi.eu/public/ShowDocument?docid=31 Resource Centre Operational Level Agreement]
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| *[[PROC01|PROC01:]] Resource Center is failing EGI Infrastructure Oversight escalation procedure
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| **Level 3: NGI/ROC operations manager should make Resource Center responsive or suspend it
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| **Level 4: If no action was taken by NGI/ROC operations manager for 5 working days Operations send an mail to NGI/ROC operations manager with CC to site administrator, ROD and GGUS. If no response after 1 working day Operations performs Resource Center suspension.
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| *[[PROC04|PROC04:]] Resource Center is underperforming (below the OLA target) for 3 consecutive months
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| *[[PROC16|PROC16]]: Resource Center is failing Decommissioning of unsupported software procedure<br>
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| **Follow up the migration: Resource Center which didn't provide information on migration plans can be suspended
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| *[[Operations Procedures#EGI_Policies_and_Procedures|SEC01-05:]] Resource Center is failing SecurityIncident or Critical Security procedure<br>
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| = Notes for suspended sites=
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| * suspended sites are not displayed in GGUS
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| * when a site gets suspended in GOC DB the "Notified site" field is flushed automatically in the corresponding tickets, and NGIs start managing them (processing or closing is up to them)
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| = Steps =
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| <br>
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| {| class="wikitable"
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| |-
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| ! <br>
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| ! Responsible
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| ! Action
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| ! Notes
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| |- valign="top"
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| | 1
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| | NGI/EGI
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| | '''Decision about suspension'''<br>
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| |- valign="top"
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| | 2
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| | NGI/EGI
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| '''Notification''' is sent to Resource Center Manager and to NGI Representative – '''3 working day on reaction'''
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| | <br>
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| |-
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| | 3
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| | NGI/EGI<br>
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| | If there is no reply from Resource Center Manager'''<br>'''
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| *Change status of the Resource Center in the GOCDB to ‘suspended’.
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| *Register date, Resource Center and reason in [https://wiki.egi.eu/wiki/Underperforming_sites_and_suspensions https://wiki.egi.eu/wiki/Underperforming_sites_and_suspensions]
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| #If NGI is realizing procedure: Send notification to:'''Resource Center Manager''' and '''VO Managers''' of supported VOs<br>
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| #If EGI is realizing procedure: Send notifications to: '''NGI Representative''', '''Resource Center Manager''' and '''VO Manager''' of supported VOs
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| VO supported on given site can be found via VAPOR, in the [http://operations-portal.egi.eu/vapor/resources/GL2ResDistribution Resource Distribution Page]
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| <br>
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| Notification should contain reason of the suspension and who conducted it.
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| <br>
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| |}
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| = Revision history =
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| {| class="wikitable"
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| |-
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| ! Version
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| ! Authors
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| ! Date
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| ! Comments
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| |-
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| | <br>
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| | <br>
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| | <br>
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| | <br>
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| |-
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| | Alessandro Paolini
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| | 2016-06-08
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| | Changed contact group -> Operations
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| |-
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| | Alessandro Paolini
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| | 2016-09-22
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| | Changed the link showing the VO supported in the sites. The feature is now provided by VAPOR.
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| |}
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| [[Category:Operations_Procedures]] | | [[Category:Operations_Procedures]] |
The wiki is deprecated and due to be decommissioned by the end of September 2022.