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Difference between revisions of "PROC10 Recomputation of SAM results or availability reliability statistics"

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|[[File:Alert.png]] This page is '''Deprecated'''; the content has been moved to https://confluence.egi.eu/display/EGIPP/PROC10+Recomputation+of+SAM+results+or+availability+reliability+statistics 
= Procedurerecomputation of SAM results and availability/reliability =
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*'''Title''': Recomputation of monitoring results and  availability
*'''Document link''':  
*'''Last modified''':
*'''Version''': 1.0
*'''Policy Group Acronym''': OMB
*'''Policy Group Name''': Operations Management Board
*'''Contact Person''': Dimitris Zilaskos
*'''Document Status''': DRAFT
*'''Approved Date''':
*'''Procedure Statement''':The purpose of this document is to ...
 
= Overview  =
This procedure documents the steps for requesting a correction in the
[[SAM_Instances|SAM test results]] and in the related [[Availability_and_reliability_monthly_statistics|availability statistics]].
 
= Prerequisites =
Fixes in test results are accepted only when failures in test results were due to problems
cased to the monitoring infrastructure itself. Some examples:
* invalid proxy certificate used for submitting the monitoring probes in a Nagios instance;
* problems with the Storage Element used for replica management tests resulting in errors on CE's metrics.
 
= Steps  =
 
# '''STEP 1''': notify your Operations Centre by opening a [http://helpdesk.egi.eu/ GGUS ticket] to be assigned to your Operations Centre Support Unit.
# '''STEP 2''': the Operations Centre anlayzes the request. If the request is validated, the ticket is re-assigned to the [[GGUS:SLM-FAQ|Service Level Management]](SLM) Support Unit, who will be responsible of (1) collecting all reported problems and (2) discuss the reported problems with the SAM Support Unit by re-assigning the ticket to the SAM/Nagios SU.
# '''STEP 3''': if the request for recomputation of the test results is accepted, the SAM Support Unit will be reponsible of triggering a recomputation of the monthly availability statistics.
# '''STEP 4''': when the new availability statistics are ready for distribution, the SAM/Nagios SU reassignes the ticket to the SLM Support Unit, in order to notify that a new set of reports can be re-distributed to EGI.
 
= Externar links =
* [https://tomtools.cern.ch/confluence/display/SAMDOC/Availability+Re-computation+Policy WLCG Availability re-computation policy]
 
= Revision history  =

Latest revision as of 10:43, 15 April 2022

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