Difference between revisions of "Operations and Operations Support"
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Work Instructions
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*[[WI08 Unknown report followup|WI08 - Unknown report work instruction]] | *[[WI08 Unknown report followup|WI08 - Unknown report work instruction]] | ||
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= Resources = | = Resources = | ||
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*[[Grid operations oversight/OperationsSupportMetrics summary|Operations Support Metrics - reports summary]]--> | *[[Grid operations oversight/OperationsSupportMetrics summary|Operations Support Metrics - reports summary]]--> | ||
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[[Category:Grid_Oversight]] | [[Category:Grid_Oversight]] |
Revision as of 16:06, 19 August 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Introduction
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.
Contact
EGI.eu Operations:
- GGUS Support Unit:Operations
- operations @ egi.eu
EGI Operations Support:
- GGUS Suport Unit: COD
- operations-support @ mailman.egi.eu
Actions
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.
Action | Responsible |
Procedure | Instructions and related pages |
---|---|---|---|
ROD certification | OS |
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Creation of a new NGI | OS |
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Operations Centre decommission | O |
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Setting a Nagios test to an operations test | O |
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Operational portal dashboard issues | O |
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Availability/reliability followup procedure | O |
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Unknown followup procedure | O |
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Top-level BDII followup procedure | O |
||
ROD performance index followup procedure | O |
Work Instructions
- WI01 - New ROD team certification work instructions
- WI02 - New Opertions Centre creation work instruction
- WI03 - Availability and reliability report work instruction
- WI04 - Core services report work instruction
- WI05 - Escalation procedure in case of unresponsive NGI
- WI06 - Tickets > 30 days
- WI07 - ROD Performance Index report work instruction
- WI08 - Unknown report work instruction
Resources