Difference between revisions of "Operations and Operations Support"
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Work Instructions
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*[[WI08 Unknown report followup|WI08 - Unknown report work instruction]] | *[[WI08 Unknown report followup|WI08 - Unknown report work instruction]] | ||
= Resources = | = Resources = | ||
*[[Operations Procedures|Operations Procedures]] | *[[Operations Procedures|Operations Procedures]] | ||
*[http://www.youtube.com/user/EGIGridOversight Youtube channel | *[http://www.youtube.com/user/EGIGridOversight Youtube channel] | ||
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*[[Grid operations oversight/OperationsSupportMetrics summary|Operations Support Metrics - reports summary]]--> | *[[Grid operations oversight/OperationsSupportMetrics summary|Operations Support Metrics - reports summary]]--> | ||
Definition of [[Operations support metrics|Operations Support metrics]] | Definition of [[Operations support metrics|Operations Support metrics]] |
Revision as of 15:59, 19 August 2014
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Introduction
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.
Contact
EGI.eu Operations:
- GGUS Support Unit:Operations
- operations @ egi.eu
EGI Operations Support:
- GGUS Suport Unit: COD
- operations-support @ mailman.egi.eu
Actions
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.
Action | Responsible |
Procedure | Instructions and related pages |
---|---|---|---|
ROD certification | OS |
||
Creation of a new NGI | OS |
||
Operations Centre decommission | O |
||
Setting a Nagios test to an operations test | O |
||
Operational portal dashboard issues | O |
||
Availability/reliability followup procedure | O |
||
Unknown followup procedure | O |
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Top-level BDII followup procedure | O |
||
ROD performance index followup procedure | O |
Work Instructions
- WI01 - New ROD team certification work instructions
- WI02 - New Opertions Centre creation work instruction
- WI03 - Availability and reliability report work instruction
- WI04 - Core services report work instruction
- WI05 - Escalation procedure in case of unresponsive NGI
- WI06 - Tickets > 30 days
- WI07 - ROD Performance Index report work instruction
- WI08 - Unknown report work instruction
Resources
Definition of Operations Support metrics
May 2010-Sep 2011
- Operations Support metrics
Until April 2010
- EGEE-III Operations Support metrics
Nagios tests
- Operations tests list : list of Nagios probes generating alarms for visualization in the Operations Dashboard
- Availability and reliability tests list: list of Nagios probes whose results are used for Availability and Reliability computation
OTAG topics
Operational Portal: Dashboard
Pages in draft state