The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "Operations and Operations Support"
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Work Instructions
| Line 28: | Line 28: | ||
|- | |- | ||
! Action | ! Action | ||
! Responsible<br> | ! Responsible<br> | ||
! Procedure | ! Procedure | ||
! Instructions and related pages<br> | ! Instructions and related pages<br> | ||
|- | |- | ||
| '''ROD certification''' | | '''ROD certification''' | ||
| OS<br> | | OS<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC02 Operations Centre Creation] | *[https://wiki.egi.eu/wiki/PROC02 Operations Centre Creation] | ||
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|- | |- | ||
| '''Creation of a new NGI''' | | '''Creation of a new NGI''' | ||
| OS<br> | | OS<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC02 Operations Centre Creation] | *[https://wiki.egi.eu/wiki/PROC02 Operations Centre Creation] | ||
| Line 50: | Line 50: | ||
|- | |- | ||
| '''Operations Centre decommission''' | | '''Operations Centre decommission''' | ||
| O<br> | | O<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC03 Operations Centre decommissioning] | *[https://wiki.egi.eu/wiki/PROC03 Operations Centre decommissioning] | ||
| Line 57: | Line 57: | ||
| <br> | | <br> | ||
|- | |- | ||
| '''Setting a Nagios test to an operations test''' | | '''Setting a Nagios test to an operations test''' | ||
| O<br> | | O<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC06 Setting a Nagios test status to OPERATIONS] | *[https://wiki.egi.eu/wiki/PROC06 Setting a Nagios test status to OPERATIONS] | ||
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|- | |- | ||
| '''Operational portal dashboard issues''' | | '''Operational portal dashboard issues''' | ||
| O<br> | | O<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC01 EGI Infrastructure Oversight Escalation] | *[https://wiki.egi.eu/wiki/PROC01 EGI Infrastructure Oversight Escalation] | ||
| | | | ||
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[WI06 Tickets older than 30 days|WI06 - Tickets > 30 days]] | *[[WI06 Tickets older than 30 days|WI06 - Tickets > 30 days]] | ||
|- | |- | ||
| '''Availability/reliability followup procedure''' | | '''Availability/reliability followup procedure''' | ||
| O<br> | | O<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics]<br> | *[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics]<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics] | *[https://wiki.egi.eu/wiki/PROC10 Recomputation of monitoring results and availability statistics] | ||
*[[WI03 Availability and Reliability report followup|WI03 - Availability and reliability report work instruction]] | *[[WI03 Availability and Reliability report followup|WI03 - Availability and reliability report work instruction]] | ||
*[[Underperforming sites and suspensions|Underperforming sites and suspensions | *[[Underperforming sites and suspensions|Underperforming sites and suspensions]] | ||
|- | |- | ||
| '''Unknown followup procedure''' | | '''Unknown followup procedure''' | ||
| O<br> | | O<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics] | *[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics] | ||
| Line 92: | Line 92: | ||
| | | | ||
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
*[[Unknown issue|UNKNOWN issue]] | *[[Unknown issue|UNKNOWN issue]] | ||
*[[WI08 Unknown report followup|WI08 - Unknown report work instruction]] | *[[WI08 Unknown report followup|WI08 - Unknown report work instruction]] | ||
|- | |- | ||
| '''Top-level BDII followup procedure''' | | '''Top-level BDII followup procedure''' | ||
| O<br> | | O<br> | ||
| | | | ||
*[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics] | *[https://wiki.egi.eu/wiki/PROC04 Quality verification of monthly availability and reliability statistics] | ||
| Line 107: | Line 107: | ||
|- | |- | ||
| '''ROD performance index followup procedure''' | | '''ROD performance index followup procedure''' | ||
| O<br> | | O<br> | ||
| | | | ||
| | | | ||
*[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | *[[WI05 Unresponsive NGI escalation|WI05 - Escalation procedure in case of unresponsive NGI]] | ||
Revision as of 18:09, 18 August 2014
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| EGI Infrastructure Operations Oversight menu: | Home • | EGI.eu Operations Team • | Regional Operators (ROD) |
Introduction
This page collects internal materials needed by EGI.eu Operations and EGI Operations Support team to perform the EGI Infrastructure operations oversight activities.
Contact
EGI.eu Operations:
- GGUS Support Unit: Operation
- operations @ egi.eu
EGI Operations Support:
- GGUS Suport Unit: EGI Operations Support
- operations-support @ mailman.egi.eu
Duties
Shifters work instructions
In this section are collected all work instructions containing detailed information specifying exactly what steps are to be followed to carry out an activity.
| Action | Responsible |
Procedure | Instructions and related pages |
|---|---|---|---|
| ROD certification | OS |
||
| Creation of a new NGI | OS |
||
| Operations Centre decommission | O |
||
| Setting a Nagios test to an operations test | O |
||
| Operational portal dashboard issues | O |
||
| Availability/reliability followup procedure | O |
||
| Unknown followup procedure | O |
||
| Top-level BDII followup procedure | O |
||
| ROD performance index followup procedure | O |
Work Instructions
- WI01 - New ROD team certification work instructions
- WI02 - New Opertions Centre creation work instruction
- WI03 - Availability and reliability report work instruction
- WI04 - Core services report work instruction
- WI05 - Escalation procedure in case of unresponsive NGI
- WI06 - Tickets > 30 days
- WI07 - ROD Performance Index report work instruction
- WI08 - Unknown report work instruction
Events
- EGI indico page with COD meeting agendas.
- All open actions can be found from COD actions
Resources
- Document server: ROD newsletter
- Document server: Operations Support Metrics
- Operations Procedures
- Youtube channel
- Mailing lists for each ROD
- Knowledge database
Oct 2011 to date
- Please provide a link here
Definition of Operations Support metrics
May 2010-Sep 2011
- Operations Support metrics
Until April 2010
- EGEE-III Operations Support metrics
Nagios tests
- Operations tests list : list of Nagios probes generating alarms for visualization in the Operations Dashboard
- Availability and reliability tests list: list of Nagios probes whose results are used for Availability and Reliability computation
OTAG topics
Operational Portal: Dashboard
Pages in draft state