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Difference between revisions of "Operations Procedures"
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=== Availability and Monitoring === | === Availability and Monitoring === | ||
* [https://wiki.egi.eu/wiki/Availability_and_reliability_monthly_statistics# | * [https://wiki.egi.eu/wiki/Availability_and_reliability_monthly_statistics#Process_for_quality_verification Follow up of availability and reliability statistics]. OMB approved, August 17 2010 | ||
* Monitoring infrastructure setup: [https://twiki.cern.ch/twiki/bin/view/EGEE/ValidateROCNagios Validation of a ROC/NGI Nagios]. OMB approved, August 17 2010. This procedure is part of the "Creation and validation of a new NGI" procedure. | * Monitoring infrastructure setup: [https://twiki.cern.ch/twiki/bin/view/EGEE/ValidateROCNagios Validation of a ROC/NGI Nagios]. OMB approved, August 17 2010. This procedure is part of the "Creation and validation of a new NGI" procedure. | ||
Revision as of 11:15, 16 February 2011
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EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.
Ticket Managment
- Operations ticket escation: COD Escalation Procedure. OMB approved, October 26 2010
Operations Centre Management
- Creation: Operations Centre creation. OMB approved, August 17 2010
- Decomissioning: Operations Centre decommission process coordination. OMB approved, October 26 2010
Availability and Monitoring
- Follow up of availability and reliability statistics. OMB approved, August 17 2010
- Monitoring infrastructure setup: Validation of a ROC/NGI Nagios. OMB approved, August 17 2010. This procedure is part of the "Creation and validation of a new NGI" procedure.
- NEW! Setting a Nagios test status to OPERATIONS. OMB approved, Nov 23 2010. A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard.
- A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be drafted by the OLA Task Force in QR1 of year 2011.