Difference between revisions of "Operations Procedures"
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Note: A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be finalized by TSA1.4 in QR4 2011. | Note: A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be finalized by TSA1.4 in QR4 2011. | ||
= Security | = Security = | ||
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Revision as of 17:16, 10 March 2011
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Documentation menu: | Home • | Manuals • | Procedures • | Training • | Other • | Contact ► | For: | VO managers • | Administrators |
Operations
EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.
Number | Status | Area | Relevant to | Title | Comment |
PROC 01 | approved, October 26 2010 | Ticket Management | Resource Centre Administrators, Operations Centres, COD | COD Escalation Procedure | Operations ticket escation |
PROC 02 | approved, August 17 2010 | Operations Centre Management | Operations Centres, COD | Operations Centre creation | Step-by-step instructions on how to create a new Operations Centre |
PROC 03 | approved, October 26 2010 | Operations Centre Management | Operations Centres, COD | Operations Centre decommissioning | Step-by-step instructions on how to decommission an Operations Centre |
PROC 04 | approved, August 17 2010 | Availability and Monitoring | Resource Centre Administrators, Operations Centres, COD | Quality verification of monthly availability and reliability statistcs | Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS |
PROC 05 | approved, August 17 2010 | Availability and Monitoring | Operations Centres, COD | Validation of a Operations Centre Nagios | This procedure is part of the Operations Centre creation procedure. |
PROC 06 | approved, Nov 23 2010 | Availability and Monitoring | Operations Centres, COD | Setting a Nagios test status to OPERATIONS | A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs |
Note: A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be finalized by TSA1.4 in QR4 2011.
Security
Number | Status | Area | Relevant to | Title | Comment |
SEC 01 | approved, July 2010 (MS405) | Security | Resource Centres, EGI CSIRT | Security Incident Handling | The "Security Incident Handling Procedure" define site and incident coordinator responsibilities when handling Grid-related security incident. ALL EGI sites are required to follow this procedure to report and handle Grid-related security incident. |
SEC 02 | approved, July 2010 (MS405) | Security | Resource Centres, Risk Assessment Team, SVG, Technology Providers | Vulnerability issue handling process | The process used to report and resolve Grid Software vulnerabilities in the EGI Inspire project. |
EGI Policies and Procedures
See all EGI policies and procedures