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Difference between revisions of "Operations Procedures"

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[[Category:Procedures]]


EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.
{{DeprecatedAndMovedTo|new_location=https://confluence.egi.eu/display/EGIPP/EGI+Policies+and+Procedures+Home}}
 
{|border="1" cellspacing="0" cellpadding="5" align="center" class="wikitable sortable" border="1
|- style="background-color:lightgray;"
| '''Number'''
| '''Status'''
| '''Area'''
| '''Relevant to'''
| '''Title'''
| '''Comment'''
|-
| PROC 01
| ''approved'', October 26 2010
| Ticket Management
| Resource Centre Administrators, Operations Centres, COD
|[[Operations:COD_Escalation_Procedure|COD Escalation Procedure]]
| Operations ticket escation
|-
| PROC 02
| ''approved'', August 17 2010
| Operations Centre Management
| Operations Centres, COD
|[[Operations_Centre_creation_process_coordination|Operations Centre creation]]
| Step-by-step instructions on how to create a new Operations Centre
|-
| PROC 03
| ''approved'', October 26 2010
| Operations Centre Management
| Operations Centres, COD
|[[Operations:Operations_Centre_decommission|Operations Centre decommissioning]]
| Step-by-step instructions on how to decommission an Operations Centre
|-
| PROC 04
| ''approved'', August 17 2010
| Availability and Monitoring
| Resource Centre Administrators, Operations Centres, COD
|[[Availability_and_reliability_monthly_statistics#Process_for_quality_verification|Quality verification of monthly availability and reliability statistcs]]
| Instructions RODs and Operations Centres on how to handle justification for poor monthly performance through GGUS
|-
| PROC 05
| ''approved'', August 17 2010
| Availability and Monitoring
| Operations Centres, COD
|[https://twiki.cern.ch/twiki/bin/view/EGEE/ValidateROCNagios Validation of a Operations Centre Nagios]
| This procedure is part of the [[Operations_Centre_creation_process_coordination|Operations Centre creation]] procedure.
|-
| PROC 06
| ''approved'', Nov 23 2010
| Availability and Monitoring
| Operations Centres, COD
|[[Operations:Procedure_for_setting_Nagios_test_an_operations_test|Setting a Nagios test status to OPERATIONS]]
| A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard. This procedure details the steps to turn a Nagios test to OPERATIONs
|-
|}
 
Note: A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be finalized by TSA1.4 in QR4 2011.

Latest revision as of 11:48, 3 May 2022