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Difference between revisions of "Operations Procedures"

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EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.
=== Ticket Managment ===
* Operations ticket escation: [https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure]. OMB approved, October 26 2010


=== Operations Centre Management ===
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* Creation: [https://wiki.egi.eu/wiki/Operations_Centre_creation_process_coordination Operations Centre creation]. OMB approved, August 17 2010
* Decomissioning: [https://wiki.egi.eu/wiki/Operations:Operations_Centre_decommission Operations Centre decommission process coordination]. OMB approved, October 26 2010
 
=== Availability and Monitoring ===
* [https://wiki.egi.eu/wiki/Availability_and_reliability_monthly_statistics#Process_for_quality_verification Follow up of availability and reliability statistics]. OMB approved, August 17 2010
 
* Monitoring infrastructure setup: [https://twiki.cern.ch/twiki/bin/view/EGEE/ValidateROCNagios Validation of a ROC/NGI Nagios]. OMB approved, August 17 2010. This procedure is part of the "Creation and validation of a new NGI" procedure.
 
* NEW! [https://wiki.egi.eu/wiki/Operations:Procedure_for_setting_Nagios_test_an_operations_test Setting a Nagios test status to OPERATIONS]. OMB approved, Nov 23 2010. A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard.
 
* A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be drafted by the OLA Task Force in QR1 of year 2011.
 
[[Category:Procedures]]

Latest revision as of 11:48, 3 May 2022

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