The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "Operations Procedures"
Jump to navigation
Jump to search
| Line 1: | Line 1: | ||
{{Template:Op menubar}} | {{Template:Op menubar}} | ||
{{Template:Doc_menubar}} | {{Template:Doc_menubar}} | ||
EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed. | |||
=== Ticket Managment === | === Ticket Managment === | ||
* Operations ticket escation: [https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure]. OMB approved, October 26 2010 | * Operations ticket escation: [https://wiki.egi.eu/wiki/Operations:COD_Escalation_Procedure COD Escalation Procedure]. OMB approved, October 26 2010 | ||
Revision as of 16:48, 14 February 2011
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
| Documentation menu: | Home • | Manuals • | Procedures • | Training • | Other • | Contact ► | For: | VO managers • | Administrators |
EGI Operational Procedures are prescriptive documents that describe step-by-step processes involving several partners. The purpose of a procedure is define the related workflow. Procedures are approved by the OMB and are periodically reviewed.
Ticket Managment
- Operations ticket escation: COD Escalation Procedure. OMB approved, October 26 2010
Operations Centre Management
- Creation: Operations Centre creation. OMB approved, August 17 2010
- Decomissioning: Operations Centre decommission process coordination. OMB approved, October 26 2010
Availability and Monitoring
- Follow up of availability and reliability statistics. OMB approved, August 17 2010
- Monitoring infrastructure setup: Validation of a ROC/NGI Nagios. OMB approved, August 17 2010. This procedure is part of the "Creation and validation of a new NGI" procedure.
- NEW! Setting a Nagios test status to OPERATIONS. OMB approved, Nov 23 2010. A Nagios probe is set to OPERATIONS when its results are used to generate notifications for the Operations Dashboard.
- A Nagios probe is set to AVAILABILITY when its results are used for availability and reliability computation. The procedure to set a Nagios probe to AVAILABILITY will be drafted by the OLA Task Force in QR1 of year 2011.