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Difference between revisions of "MAN04 Tool Intervention Management"
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= | = Management of central operational tool unscheduled downtimes = | ||
The purpose of this document is to describe the intervention in case of unscheduled failure of central operational tool. | The purpose of this document is to describe the intervention in case of unscheduled failure of central operational tool. | ||
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Scheduled downtimes are management according to existing procedures. | Scheduled downtimes are management according to existing procedures. | ||
= Procedure = | |||
In the following sections | |||
== Short downtime == | |||
Description: Service fails and recovers before the administrator manages to react (e.g. short power or network outage). | |||
Action: Administrator should enter UNSCHEDULED downtime to GOCDB with detailed description of | |||
= Notification templates = | |||
== 1. Service failure notification == | |||
== 2. Prolonged service failure notification == | |||
== 3. Service recovery notification without detailed information == | |||
== 4. Post mortem analysis == | |||
= Revision History = | = Revision History = | ||
<!-- to track changes introduced after the document is officially approved --> | <!-- to track changes introduced after the document is officially approved --> | ||
Revision as of 10:13, 31 May 2011
| Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
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| Title | Management of central operational tool unscheduled downtimes |
| Document link | https://wiki.egi.eu/wiki/MAN03_Tool_Intervention_Management |
| Last review | Tferrari 13:55, 8 March 2011 (UTC) |
| Policy Group Acronym | OMB |
| Policy Group Name | Operations Management Board |
| Contact Person | E. Imamagic |
| Document Status | draft |
| Approved Date | specify |
| Procedure Statement | This manual provides information on how to manage central operational tool unscheduled downtimes. |
Management of central operational tool unscheduled downtimes
The purpose of this document is to describe the intervention in case of unscheduled failure of central operational tool.
Scope
This manual only applies to unscheduled downtimes of central operational tools. List of central operational tool
Scheduled downtimes are management according to existing procedures.
Procedure
In the following sections
Short downtime
Description: Service fails and recovers before the administrator manages to react (e.g. short power or network outage).
Action: Administrator should enter UNSCHEDULED downtime to GOCDB with detailed description of