GGUS:LTOS FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR LTOS SUPPORT UNIT
- Responsible Unit
- LTOS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the LTOS Support?
The purpose of the LTOS SU is handle ticket assigned to it.
For which components does LTOS provide support?
We support User Registration Portal.
Which quality of service (QoS) will you provide?
According to https://wiki.egi.eu/wiki/FAQ_GGUS-QoS-Levels we will provide base QoS.
Who will assign tickets to LTOS Support?
Are tickets typically solved in LTOS Support or reassigned elsewhere?
Yes. Ticket are typically solved in LTOS Development Support.
Who is responsible for LTOS Support?
The person responsible for LTOS support is Roksana Różańska.
What documentation is available on LTOS Support?
https://wiki.egi.eu/wiki/Long-tail_of_science
What is the usual "Type of Issue" for the tickets of LTOS?
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the LTOS team.
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