EGI Infrastructure operations oversight

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Grid operations oversight activities includes the detection and coordination of the diagnosis of problems affecting the entire EGI e-Infrastructure during the entire lifecycle until resolution, the reporting of middleware issues to the developers, the execution of quality checks of the services provided by NGIs, and the handling of operational problems that can not be solved at the NGI level. This task coordinates the oversight of the NGI e-Infrastructures (run under the responsibility of the NGIs), which – at the NGI level – includes the monitoring of the services operated by sites, the management of tickets and their follow up for problem resolution, the suspension of a site when deemed necessary.

The Grid operations oversight activities are performed by COD team on the EGI level and by ROD teams on the Operations Centres level.

People and contact People performing the activities and contact points to them can be found: for COD team on COD wiki page People_and_Contact for ROD teams on ROD wiki page People_and_Contact Duties COD team is responsible for the global oversight over the whole EGI infrastructure. More details: COD_Duties ROD team is responsible for handling of operational problems within own NGI. More details: ROD_duties

Resources COD wiki page - page contains detailed information about COD team ROD wiki page - page contains detailed information about ROD teams