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| = EGI.eu Operations Oversight Pages = | | {{DeprecatedAndMovedTo|new_location=https://ims.egi.eu/display/EGIPP/EGI+Infrastructure+operations+oversight}} |
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| | {{Template:Op menubar}} {{Template:GO menubar}} |
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| EGI Grid Operations oversight of the e-Infrastructure is a co-ordination task for ensuring that GRID monitoring across EGI runs smoothly.
| | [[Category:Infrastructure_Oversight|*]] |
| This team communicates among the 3 groups - Operations and e-Infrastructure Oversight (OE); Operational Documentation (OD);
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| and "Coordination of interoperations between NGIs and with other Grids".
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| The Operations oversight team works with the Tool Developers (and particularly the [[OTAG]] group), NGIs and their Operations Teams (ROD).
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| There are regular phone meetings for the co-ordinators and others working in the tasks. The OE co-ordinators also organise face to face meetings for the
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| ROD teams 3 to 4 times a year.
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| ;'''Co-ordinators:''' : Ron Trompert (Chair), Marcin Radecki, Luuk Uljee
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| ;'''Deputy:''' : Malgorzata Krakowian
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| ;'''Contact:''' :
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| *There are 3 mailing lists used for different cases:
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| ** '''manager-central-operator-on-duty''' AT mailman.egi.eu - for COD managerial issues like suggesting changes in procedures, tools. COD managers are recipients of this list.
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| ** '''central-operator-on-duty''' AT mailman.egi.eu - for reporting COD day-to-day issues like problems with tools or Nagios tests. COD shifters are recipients of this list.
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| ** '''all-central-operator-on-duty''' AT mailman.egi.eu - for contacting all ROD teams in NGIs. Each ROD team is a recipient of this list.
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| ----
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| == COD offical web pages ==
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| * [[Operations:OperationsSupportMetrics | Operations Support Metrics]]
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| * [[Operations:Operations_tests| Critical tests list ]]
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| == Procedures used in COD activity ==
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| In this section were collected all procedures in force for COD
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| * [[Operations:CODOPSmanual | ROD oversight duties]]
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| * [[Operations:NewNGIs_creation | New NGI creation process coordination]]
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| * [[Availability_and_reliability_monthly_statistics]]
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| * [[Operations:Operations_Centre_decommission|Operations Centre decommission process coordination]]
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| * [[Operations:Setting_Nagios_tests_critical_procedure| Procedure for setting Nagios tests critical for COD]]
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| * [[Operations:COD_Escalation_Procedure|COD escalation procedure]]
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| == COD shifters daily work instructions ==
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| In this section were collected all work instructions containing detailed instructions that specify exactly what steps to follow to carry out an activity.
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| === Dealing with the GGUS tickets assigned to COD ===
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| * [http://tinyurl.com/2ws735h Link to all GGUS tickets assigned to COD]
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| * COD shifter is oblige to check current status of all tickets assigned in GGUS to COD
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| * If the ticket is waiting for COD action then he/she should perform the action
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| * In case of request for:
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| ** ROD certification see [[Procedure_to_handle_new_ROD_certification_GGUS_tickets | New ROD team certification work instruction]]
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| ** New NGI creation see [[Operations:NewNGIs_creation | New NGI creation process coordination]]
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| ** Operations Centre decommission see [[Operations:Operations_Centre_decommission|Operations Centre decommission process coordination]]
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| ** Setting Nagios test critical see [[Operations:Setting_Nagios_tests_critical_procedure| Procedure for setting Nagios tests critical for COD]]
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| * If the shifter doesn't know what kind of action should be taken, he/she should contact with COD managers
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| === New ROD team certification work instruction ===
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| * [[Procedure_to_handle_new_ROD_certification_GGUS_tickets | New ROD team certification work instruction]]
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| === Availability/reliability reports ===
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| * Handling availability/reliability reports: [[Availability_and_reliability_internal_procedure_for_COD | Availability and reliability work instruction]]
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| ** [[Availability_and_reliability_reports_metrics | AR reports metrics]]
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| ** [[Operations:COD_Escalation_Procedure|COD escalation procedure]]
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| === Issues on Operational portal dashboard ===
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| *[[Operations:Escalation_for_operational_problem_with_ROD | Escalation for operational problem with ROD - work instruction]]
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| === Handover ===
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| * At the and of the shift handover should be submitted
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| ** Problems on the dashboard which will pass to next week: the ggus id of the ticket and when next escalation step should be taken
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| ** GGUS tickets assigned to COD: for each one should be provided last status and the action taken by the shifter
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| ** Other issues: problems with the tools etc.
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| == Internal area ==
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| * [[Operations:Meetings|Phone confs Meetings and Agenda]]
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| * [[Operations:List_of_typical_problems_with_RODs| List of typical problems with RODs]]
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| ''NOTE: all procedures should contain the following template: https://wiki.egi.eu/wiki/PDT:Procedure_Template''
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| === Approved ===
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| * [[Operations:NewNGIs_creation | New NGI creation process coordination]]
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| * [[Availability_and_reliability_monthly_statistics | Handling availability/reliability reports]]
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| * [[Operations:COD_Escalation_Procedure|COD escalation procedure]]
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| * [[Operations:Operations_Centre_decommission|Operations Centre decommission process coordination]]
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| * [[Operations:Setting_Nagios_tests_critical_procedure| Procedure for setting Nagios tests critical for COD]]
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| === To be approved by OMB ===
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| === OTAG topics ===
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| ==== Operational Portal: Dashboard =====
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| * [https://rt.egi.eu/rt/Search/Results.html?Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%27__Status__%27%2C%0A%27__QueueName__%27%2C%0A%27__OwnerName__%27%2C%0A%27__Priority__%27%2C%0A%27__NEWLINE__%27%2C%0A%27%27%2C%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Page=1&Query=Owner%20%3D%20%27mkrakowi%27%20AND%20Queue%20%3D%20%27otag%27&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=| RT tickets]
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| * [[Operations:COD_interaction_with_Dashboard_team| COD interaction with Dashboard team (draft)]]
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| * [[Operations:COD_OTAG_topics| COD topic to be discussed on OTAG meeting]]
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| * [[Operations:COD_Dashboard_requirements|Collection of dashboard requirements regarding COD work (draft)]]
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| ==== GOC DB ====
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| * [[Operations:COD_GOCDB_requirements|Collection of GOC DB requirements regarding COD work (draft)]]
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| === Pages in draft state ===
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| * [[Operations:COD_Improvements_to_availability_procedure|Improvements to Availability Calculation Procedure (draft)]]
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| * [[Operations:A/R_fixing_procedure| A/R fixing procedure (draft)]]
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| [[Category:COD]]
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The wiki is deprecated and due to be decommissioned by the end of September 2022.