Difference between revisions of "EGI-InSPIRE:Tasks and services"
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:''Global services'': | :''Global services'': | ||
::O-E-7 1st line support (TPM) | ::O-E-7 1st line support (TPM) (Helpdesk Support/Ticket triage and assignment) complemented by | ||
::: (Helpdesk Support/1st level support) | |||
::: (Helpdesk Support/2nd level support) | |||
::: (Helpdesk Support/Ticket oversight and follow-up) | |||
::O-E-12 Coordination of network support (Coordination/Operations Coordination/Network support) | ::O-E-12 Coordination of network support (Coordination/Operations Coordination/Network support) | ||
:''NGI International services'': | :''NGI International services'': |
Revision as of 20:35, 27 February 2013
Main | EGI.eu operations services | Support | Documentation | Tools | Activities | Performance | Technology | Catch-all Services | Resource Allocation | Security |
Task 1: Activity Management (Coordination/Operations Coordination/Operations management coordination)
Task 2: A Secure Infrastructure
- Global services:
- O-E-16 Security response (Security coordination)
- (Security coordination/Security Incident Response)
- (Security coordination/Security monitoring tools)
- (Security coordination/Security Operations Coordination)
- (Security coordination/Security Policy Coordination)
- (Security coordination/Security Policy Training)
- O-E-16 Security response (Security coordination)
- NGI international services:
- O-N-9a NGI operational security
Task 3: Service Deployment
- Global services:
- O-E-9 Middleware rollout
- O-E-11 Interoperability (Coordination/Operations Coordination/Operations integration coordination)
- NGI international services:
- O-N-9b Rollout
- O-N-9d Interoperability in the region
Task 4: Infrastructure for Grid Management
- Global services:
- O-E-1 GOCDB
- O-E-3 Monitoring infrastructure
- O-E-4 Operations portal and dashboard
- O-E-12 Tools for network troubleshooting and monitoring
- NGI International services:
- O-N-1 Grid topology database
- O-N-3 Grid repositories (for operational tools)
- O-N-4 operations portal and dashboard
Task 5: Accounting
- Global services:
- O-E-2 Central accounting repository and portal
- NGI International services:
- O-N-2 NGI accounting infrastructure
Task 6: Helpdesk Infrastructure
- Global services:
- O-E-6 Helpdesk
- O-E-8 User requirements
- NGI International services:
- O-N-6 NGI helpdesk system
Task 7: Support Teams
- Global services:
- O-E-7 1st line support (TPM) (Helpdesk Support/Ticket triage and assignment) complemented by
- (Helpdesk Support/1st level support)
- (Helpdesk Support/2nd level support)
- (Helpdesk Support/Ticket oversight and follow-up)
- O-E-12 Coordination of network support (Coordination/Operations Coordination/Network support)
- O-E-7 1st line support (TPM) (Helpdesk Support/Ticket triage and assignment) complemented by
- NGI International services:
- O-N-5 Oversight (NGI 1st line, ROD) (Coordination/Operations Coordination)
- O-N-7 NGI support team
- O-N-9c Resource allocation
Task 8 Providing a Reliable Grid Infrastructure
- Global services:
- O-E-5 Grid operations oversight (COD) (Coordination/Operations Coordination/Grid oversight)
- O-E-14 Core grid services
- O-E-13 Best practices and procedures (Coordination/Operations Coordination/Documentation)
- NGI International services:
- O-N-8 Grid core services